Super Aufenthalt. Alles stimmte. Dass die Nachbarn ein Fest feierten, dafür kann das Motel ja nichts
Edith, Romantikurlaub (4 Nächte), 23. Feb.. 2019
Stayed in a 1br appartment. The Room was in terrible condition and nothing like the photo's. No power points available. Inadequate heating for the 2 rooms. Dishwasher stuck shut and told to wash and put away our own dishers or would be charged $40. Shower suddenly went freezing several times while using. Toaster broken. Lights flickering. No couch in lounge as per pictures.Reception unattended for the entire durition of our stay so we couldnt even ask to move to another room. Very poor service. Why this place has 4 stars i have no idea! False advertising. One of the worst places i have ever stayed!
Anna, Familienurlaub (1 Nacht), 25. Mai. 2021
Okay if you don't want your room serviced.
We stayed for 3 nights at the Dolphin Motel. Check in was amazing, the lady was very friendly and helpful. Our room was clean and tidy, had a lovely bathroom and comfy beds. Unfortunately our room was not serviced at all over our stay. Our towels were changed once but that was it. No bins emptied, no beds made etc. They have a policy of only changing towels every second day which is fine but there were no towel rails in the bathroom so this made drying towels difficult for the second day. They also have a note on the wall saying if you don't wash, dry and put away your dishes you may receive a $40 bill!! With so many motels on offer in Paihia, I think a few changes are needed at the motel to bring it up to a standard level.
Jessica, Familienurlaub (3 Nächte), 1. Apr.. 2021
Where was the iron?
It was really great quality. I needed an iron and ironing board and there wasn't one. I arrived late and left early so didn't really have staff interaction
TIM, Geschäftsreise (1 Nacht), 26. März. 2021
Handy to town and beach and ferry services. No view 5houhh
Urlaub mit Freunden (1 Nacht), 13. März. 2021
We arrived no one was there to welcome, only message on the reception door,reception was closed .we booked as a picture nice new building but we got old building not shown on the picture.
Gilbert, Reise (1 Nacht), 12. März. 2021
The room was lovely and clean and very modern for the price we paid. However the customer service was shocking. We had to wait 30mins when we arrived as the reception was closed and at first they couldn’t find our booking and kept asking if I had made a mistake!?. I had also tried to call the motel 3 times prior to let them know our arrival time (6pm) and was not able to get through at all on the phone number provided on the website. All in all, the helpfulness of the staff was not good and I would not stay here again when in Paihia.
Romantikurlaub (1 Nacht), 11. März. 2021
Lovely clean room. Very modern. We stayed in the new wing.
Romantikurlaub (3 Nächte), 8. März. 2021
First time staying in the new part of the building since they have expanded. Rooms were very clean and tidy. Enjoyed our stay.
Familienurlaub (1 Nacht), 19. Feb.. 2021
Worst place I have stayed at in quite some time. Late spur of the moment decision, most places booked. There are TWO buildings - one modern and awesome (which the majority of the marketing pics show) , the other from the 69’s and stayed there. Needs serious maintenance, will let pics do the talking. Only positive is that the duty manager acknowledged it was bad and gave a large discount which is not what we were after but credit to her and she was good to deal with. You get what you pay for, lesson learned.
Romantikurlaub (1 Nacht), 12. Feb.. 2021