Verifizierte Bewertung
4/10 – Mittelmäßig
21. Juli 2016
Hotel Didn't Honor confirmed Expedia reservations
Hotel refused to let me check-in with my confirmed Expedia booking although I called hotel reservation office and they confirmed to me that everything is alright ... But once I reached hotel, they rejected my reservation due to discrimination..
They claimed that Expedia's offer is only for certain nationalities and not anyone can book with it even if Expedia confirmed the reservation ...
I got stranded at reception for over 3 hours until I was forced to make a new reservation with much higher rates .. I contacted Expedia support who refunded the money back to me along with the difference I had to pay for ...
The hotel is not professional and practices guest discrimination ... Very bad experience, I wouldn't recommended for Expedia travelers so they don't face embarrassing situations there ..
Hisham
