Sheil Suites - Liverpool

Didn't receive the email with our room information and codes. Had to ring to get them. Luckily I had a phone. Grass was high. Not very welcoming. Room was clean. Bed was very comfortable. Not tv channels worth watching and wifi password didn't work. Weren't there enough to care. It served is purpose but won't be back.

The door entry for my hotel room was a nightmare to open. It was very stiff and i was locked outside for a good hour on the first day. However this was later fixed as another individual staying at the hotel got their foot stuck inside the door.

We're not given codes to doors prior to check-in so a little snafu getting that straight. Rooms clean, a little outdated, but comfortable.

Great value for money. Wayfinding a bit tricky at first but clean and tidy once inside.

We received codes for the main and room doors in text message the morning of the day of our arrival for christmas holidays. There were however three main doors for different rooms with labels but somehow the suite 4 (our room) was missing and we had to try every door. After getting in, we found the room was cold and the heaters were not working and no hot water in the bathroom. We waited for 2 hours for the off-site contact person to reply our calls and another our for a managing team to come to turn on the central boiler. The room condition was in general very good- tidy and spacious (compared to an Ibis basic double room) but the host should really get the room temperature ready for guests especially in the winter time and the off-site reception should responsive.