4/10
Warning – hidden charges and no answers!
Unfortunately, we cannot recommend this apartment. After our stay, unexpected charges were deducted from our account without any clear explanation, and to this day, no one has responded to our last message. We still have no idea what we were charged for, and even worse – we were suddenly asked to pay over 150 EUR for electricity for less than a week.
We are aware that electricity costs in the Dominican Republic are high, but there was no transparency in the booking or during the stay to explain how this amount was calculated – especially since we were barely at home during the day.
Additionally, $120 was deducted from our deposit with no breakdown or communication about why. Repeated questions went unanswered.
And that’s not all. What were dismissed as “minor inconveniences” actually impacted our stay significantly:
• All bed linens and towels smelled heavily of chemicals and were still in their original packaging. We had to wash them ourselves.
• The entire kitchen setup was dusty and unusable, and we had to clean every single item before using it.
• No support for reported issues: When we reported a problem with the water pump, we received no response, so we had to deal with everything ourselves.
• The TV was not set up and couldn’t be used at all.
• Massive construction noise from the building itself, sometimes after 10 PM, made it impossible to relax – especially in the shared pool area and even on our own balcony with a p
Jennifer
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