Holiday Inn Express & Suites Lagrange I-85

I requested an accessible room. We were checked into a room (125?) that was not even close to accessible. The bathroom had one hand bar " BEHIND THE DOOR", and no shower hose. The only good thing was the night clerk who tried her best to find us something. We ended up going right down the street to find a real accessible room, in which we stayed for 5 nights. Not only did they not have the correct room, this hotel charged us 50% for us of the room. Claimed we were there for 4 hours and didn't say anything. My wife and I told the desk clerk within minutes of our arrival that the room would not work Advice: check the room BEFORE you check in.

We have stayed at this hotel several times over the past 5 years for family events. This is the first time we have bad such confusion checking in, people being checked out before time, etc. Not sure if there is new management but service at front desk needs to improve. Also, can't believe hotel only had 1 crib?

We booked a non smoking room but the room had been heavily smoked in. It reeked. I have a serious lung disease. The clerk changed the room without any problem. The new room was nice however it was next to the elevator. The elevator was very noisy, I believe it needs service. It kept waking my wife during the night.

Overall stay was good. The food out couch still had old sheets and a used bath towel folded up in it when we tried to pull it out. The staff was friendly though.

Only stayed one night, to visit Pine Mountain Safari the following day. The staff was super nice and helpful, made sure we had everything we needed. The hotel was very clean and looked nice. My granddaughter loved the indoor pool, had a blast. Breakfast was good, and had a person on staff to make sure we were taken care of.