Hotel is at great location and that’s the main reason (actually only reason) for booking it. Other than that you get what you expect with booking a 3 star hotel and it’s okay.
However, I‘ve been there many times but probably not returning anymore. I needed (as always in the past and it worked out) a business address on my invoice. The first thing happening is right away blaming you, as I should have done it during check in and I got educated that they usually always ask during check in. Well, you can logically imagine that if I would have been asked, I obviously would have said yes to it, but I wasn’t. After weakening their argument the immediate next blaming was that during booking I should have mentioned it and it was „one more time“ my mistake and every hotel has it’s own rules. In a nutshell: Their primary focus is to make clear that you are to be blamed. My impression was that no matter what their core focus is to argue that long, making sure their vest is and remains always clean. They stated that they can’t change it anymore and continued doing some other work, answering incoming phone calls and leaving me stand like stupid at their desk. I expressed my disappointment, always stayed calm/professional and left then, as I was simply ignored. So, my overall experience is; Customer focus 1/10 and flexibility 0/10. Sad, having made this poor customer experience. But meanwhile knowing Porto well, knowing also other good alternatives.
