Nice staff, hotel could use some tlc
The front desk receptionist was very nice. She even went above and beyond to get us a different room because i had ordered the wrong one for our family. I feel like they might be short staffed. The room could use a more thorough cleaning. The coffee maker still had coffee in it from a previous guest. Which makes you wonder about other things not being cleaned. The room could use a little maintenance. The doors would stick shut and they were hard to open and close. The room smelled a bit musty and the tv in the sitting area did not work. The bed was decent and seemed clean and the pillows were nice.
Gary, Familienurlaub (1 Nacht), 29. Mai. 2021
Terrible Sleepless Night-AC may not be functioning
I stayed in the Jetted Hot Tub suite and paid the extra. When I came back from dropping my daughter off I found the ac unplugged and not functional. After I plugged it in and started working the temp went from 79 to a whopping 77 over 5 hours. Didn’t use the hot tub-way too hot with no ac. Shower that morning left me seating and I didn’t sleep a wink all night. When I told reception they just questioned me on trouble shooting getting it working, said well they’re on their way to fix it now(as I was checking out). I explained this will not have helped me any. They DID NOT offer a partial or complete refund and did not apologize. And I did tell the night reception person who handed me an oscillating fan. Yeah, that was gonna work.
Ryan, Reise (1 Nacht), 25. Mai. 2021
We had a great time
The staff was very friendly and the room was very comfortable and more than what we expected. It is the first hotel we stayed in which the handicapped room actually had a shower chair. This was wonderful and helped me feel safer taking a shower. The only thing I really could say is a downside is the noise the elevator makes when arriving on the third floor. Also it is near the highway which is a positive and negative. Closeness to the highway makes it convenient but the noise from the highway can be annoying.
Daniel, Reise (2 Nächte), 25. Mai. 2021
This was an amazing hotel!! Very comfortable and relaxing and friendly. I definitely will be coming back
Jasma, Familienurlaub (2 Nächte), 14. Mai. 2021
Cozy and clean!
Cute, clean place. We needed somewhere to sleep with 6 of us, so this was perfect. The reason I’m giving a 4 for condition and comfort is that the sofa bed mattress was pretty thin and uncomfortable. Also, there is still breakfast due to Covid... otherwise, the service was wonderful. The highway is pretty loud but that’s to be expected because of location. I’ll look for more Country Inn and Suites when we travel with 4 kids.
Linda, Familienurlaub (1 Nacht), 12. Mai. 2021
Staff Not all COVID-safe
The hotel was fine - room had a fridge and microwave, which was appreciated. Easy check in. The problem was that in the morning, as we were checking out, there was a young man at the front desk who refused to wear a mask. There was plexiglass, so it wasn’t the end of the world. But he had a very smug and condescending attitude that made me feel completely unsafe. After a brief interaction with him, we checked out immediately and left.
julie, Reise (1 Nacht), 19. Apr.. 2021
Upon arrival there was a strong smell of weed on our floor. The trash was not taken out of our room from the previous occupant. The beds were hard and uncomfortable. Our second night there, children we screaming and running down the hallway at 11pm. There was a smell of weed again. In the morning when we went to leave the weed smell coming from out bathroom was so strong that all three of us were getting physically sick and it was causing my daughter to have an asthma attack.
The staff we interacted with was friendly but it was a bad experience.
Nickie, Familienurlaub (2 Nächte), 16. Apr.. 2021
Clean facility. Check in service was excellent. Breakfast was a granola bar, a muffin & a water but that isn’t really the fault of the hotel. Unfortunately, because of covid, that’s what most hotels are serving for their brown bag breakfast. Check out was the only issue we had. No one was at the desk but there was 2 employees in the dinning area. The one employee was extremely rude and had a horrible attitude.
Christina, Familienurlaub (1 Nacht), 9. Apr.. 2021
Good for a night
The room was clean and the bed was very comfortable. It was a nice room for the money. Happy that the pool was open but it closed at 8 so didn’t get to use it. Loud guests, mainly outside but nice area so it probably normally isn’t that loud.
Darcy, Urlaub mit Freunden (1 Nacht), 2. Apr.. 2021
Best hotel in the area in my opinion
It was very nice. The hotel was very cozy and relaxing. It’s a small hotel but it was better than the other expensive hotels in the area. It was definitely worth the money. I stayed at another hotel while I was in town and it was triple the price of this room and I can honestly say I regret paying for the other hotel. The service was terrible and the workers were very rude. I also waited 1 hour at the desk waiting for a room to be cleaned. So definitely will stay at this hotel again because I can’t say a single bad thing. The staff is wonderful and very friendly.
Charles, Familienurlaub (1 Nacht), 26. März. 2021