I want to thank Teresa and Andre for providing such wonderful service. There are no words to express my gratitude for their help outside of their working hours. My flight to Madeira was extremely delayed, and I arrived on the island at 4 a.m. Teresa stayed in touch with me and ensured Andre was ready to pick me up whenever I needed. Andre picked me up at the airport, safely delivered me to the hotel, checked me in, and helped me find my room.
Additionally, my return flight was canceled, and I called Teresa at midnight, hoping to find an available room, and she answered! This was especially surprising, considering her working day ends at 6 p.m.! She picked up the phone, arranged for an apartment, and asked Andre to pick me up. The airport was packed with people who couldnât find available rooms, and there were no taxis. Yet, I received luxury service by calling the right person in the middle of the night.
They picked me up from the airport, settled me into the apartment, and didnât take any money upfront! They simply said, âYou can send a wire later.â I had a 35-hour flight delay. I was so exhausted and upset, and those two people were a blessing amidst all that disaster.
Thank you so, so much again!
