Holiday Inn Express Hotel & Suites West Long Branch

Klimaanlage ist sehr mühsam, weil sie nicht abgestellt werden kann. Selbst auf "OFF" springt sie immer wieder an und macht einen Höllenlärm. Dies ist dem Personal bekannt, es kann nichts dagegen gemacht werden. Sie kann auch nicht vom Strom genommen werden.

Great staff, very friendly and helpful. The laundry is renovated with new machines. The rooms are comfortable and clean. Overall nothing special but a great hotel to stay in long branch area. Around the hotel it is quiet and the shops/restaurants are within 5mins car drive. I will stay again if I would be in the area.

We got in around 8:30pm and there was a line of about 3 families in the lobby. The girl at the front desk was new and working alone, doing her best. The maid had left before finishing cleaning the rooms, multiple rooms were without AC and it was about 90 degrees outside. The girl at the front desk had to call the maintenance person to come back outside of his working hours to fix the AC. The hotel had given away the two double bed room of the woman trying to check in, and was trying to get her to go to another hotel. When we finally got checked in after waiting about 30 minutes, we arrived to our room that had not been cleaned since the previous guests checked out. We went back to the front desk and we were able to get our room switched to a clean (looking) room. The bed was made, but the room looked like it had just been organized, not necessarily had all of the towels, sheets, pillows and other linens freshened. We are not fancy people. We expect the minimum: a clean room with working AC/heat and bathroom. We were tired, and only staying one night, so we dealt with it. This hotel is horribly managed. Other guests in line complained about their experience in previous nights, sounding like the same problems every day. Very disappointing for a Holiday Inn Express. Our first negative experience for this chain. This is also the third hotel we have stayed in in the general vicinity and all of them have been horrible. Even the Oyster Point was horribly disappointing.

not good, never again at this this hotel, patronizing and dishonest staff are at this medoicre at best hotel and treating good customers like dirt

It better than average !!