Palihouse West Hollywood - West Hollywood

The hotel is super overpriced and overrated. The worst part is the costumer service. Its been a week since I requested a call from the manager (had to call them twice!), but still no response. We had an accident in the room (a friend of mine vomited on the bed), can happen to anybody, right? So instead of washing the sheets I have been told that they through it away and I am gonna be charged 300$. The explanation of charges was very vague and the list of charges was changed at least twice during our conversation. I was never provided with the bill nor any additional explanations as requested. Moreover the tone of the women I spoke to was very haughty and humiliating. I have never heard that a hotel charges you if you stain their towels or sheets! So if you choose to stay at this place bring your own linens))) because we know that accidents happen (from bleeding nose and women's periods to simply eating in bed). The whole situation looked very comical to me since if I go to a restaurant and accidentally break a glass no-one will charge me for that (even thou we didn't break anything there, just a couple of stains), normal places value their costumers, but not this one! This hotel may be looking good on the pictures but not in person, spend more time doing your research. There are plenty other more unique places in West Hollywood.

The Pali House is a very nice boutique hotel. The staff are very friendly and accommodating. We arrived prior to check in and Joyce from reception arranged to put us into a room that was ready, which was fantastic. The room was very comfortable, the meals were delicious and the location is great, we found it central for all the places that we wanted to visit. Definitely recommend this hotel to others, Quality!

The hotel was amazing. We got upgraded to a Suite which was awesome . The staff was very friendly and helpful with whatever you needed. We would definitely stay again and recommend to other. The hotel restaurant was way over priced with not many options. I recommend eating elsewhere even though the food was delicious but $17 for an egg sandwich for breakfast was crazy so we waited until they served lunch and paid $20 for a steak sandwich. It wasn't served with any sides so it was just the sandwich for $20.

loved everything except the keys

One word to describe Palihouse West Hollywood, phenomenal! My boyfriend and I are in a long distance relationship, I'm in LA while he's in Michigan. I graduated from college Memorial Day weekend and he flew out to support me. So this was the absolute best decision we could have made for the weekend! The valet employee was nice and when we entered the super chic, nicely decorated lobby, we were greeted by the wonderful smile and service of Julian. He was so welcoming and helpful when it came to getting our (ridiculous amount of) bags from our car. We were given info about the events happening. Then when we entered the room, we were extremely happy, because it was such a lovely space. We had the classic suite, which included a great sized bed, clean modern bathroom (overhead waterfall shower), nice little white marble kitchen equipped with all necessities, dining table and a little living room. While being in awe for the first couple of minutes, an employee brought over a bottle of wine with two glasses and a note saying, "Congrats grad!!! We at Pali group are honored to have you celebrating here with us!" A sweet, unexpected surprise. Thank you again, Julian, for taking care of us! Look no further, Palihouse West Hollywood is a Los Angeles gem. Fantastic service, nicely decorated and clean spacious rooms, walking distance from restaurants and more. Great for a romantic trip and all sorts of occasions. We will definitely be back! It's the perfect home away from home!