Cleaning service very bad.
Other thinks is just normal .
Aead, Reise (2 Nächte), 27. Dez.. 2019
Not so great spa experience
Not really a spa, more a kids playground with drunks in the bar. Sauanas and pools otherwise fine. Rather old and rundown furniture.
Alexander, Reise (3 Nächte), 26. Dez.. 2019
Amazing sauna, pool and breakfast buffet
Amazing sauna and pool. Loved it very much!
Great breakfast buffet. Made a special request to have early breakfast at 6.30am because I need to check out by 6.50am early for my flight. Thank you!
Good location although it’s about 20 minutes walk but good exercise. Overall excellent.
De Bao, Reise (2 Nächte), 30. Sep.. 2019
Staff were lovely and helpful, the pool and spa were amazing. I just wish the rooms had nicer toiletries and tea and coffee making facilities. Also a great location - only 10 minutes walk to old town, train station etc.
Urlaub mit Freunden (3 Nächte), 5. Sep.. 2019
This was the third time I have stayed at this property and just like before I have loved it.
It lies a 10 min walk from the old town
It is located by the harbour and has great spa facilities
Urlaub mit Freunden (3 Nächte), 22. Aug.. 2019
Nice, but could be better
Amazing SPA facilities. Clean. Friendly staff. Good location. Nice breakfast.
Not so good:
Nothing changed in the last 10 years so some things look weary, water in the sink didn’t go down. Drinks in the lobby bar was a joke, the worst Margarita and Pina Colada. Ever.
Vassili, Reise (1 Nacht), 27. Juli. 2019
Hotel was really nice but we booked a room on hotels.com with a queen bed and was given two singles, made up as two singles. The reception desk stated that they were not told about this request and could not/ would not offer an alternative room or remake the beds as a double.
David, Romantikurlaub (2 Nächte), 19. Juli. 2019
Good spa but terrible service
Service in general was slow and not service-minded at all. Not what you can expect at a four star hotel. Especially the checkin personnel was like summer vacation people, for example they could not see that we had booked a room for three. I had to convince them with my written booking confirmation and when they saw it they offered us an extra madrass on the floor! The spa area was however nice but choose another hotel in Tallinn old town if you want to avoid trouble during your stay.
Ronnie, Familienurlaub (2 Nächte), 5. Juli. 2019
This hotel seems to be staffed with teenagers who have no clue what customer service means. Completely subpar compared to other hotels in Tallinn where I stay often. The hotel had changed the name on one of my bookings without telling me and when I called the reception before my inlaws were due to arrive they were unable to find the booking under my name. There was absolutely no further investigation by the front desk (like checking the booking number) and they just kept repeating that I need to call the booking centre. Noone in the booking centre answered the phone for 35 min so finally I had to get Expedia to investigate. It also took them a while to get through but thanks to them we finally managed to clear up the confusion.
The hotel mainly caters for hords of Finns and Russians straight off the boat which probably correlates with the standard of customer service offered. The number of times we witnessed a sharp reply given to a customer was simply astonishing. As an Estonian I also find it unacceptable if hotel staff cannot understand the official language of the country they are working in...
Breakfast queue in most mornings was more than 25min long (unless you want to get up at 7am) and stretched all the way from the restaurant to reception. Ridiculous - they really need to sort out their capacity. Most of the hot food was luke warm and given that everyone had to wait in the queue it was 'everyone for themselves' once people got in.
Familienurlaub (4 Nächte), 3. Juli. 2019
Nice room and all but the noise outside can be easily heard inside the rooms.
Reise (2 Nächte), 26. Juni. 2019