Short overnight stay
Hotel is in distress and needs to be renovated.
Room had a very strong odor. Walls have old screw holes covers with do not disturb tag. The privacy curtain on the window was half ripped
Igor, Reise (1 Nacht), 31. Mai. 2021
Have stayed there for our annual trips to Hershey for the last 7 years and there never was an issue. This year wasn’t too happy, pot smell in the elevator and on my floor, bed skirt was stained, drawers falling apart. People in the pool didn’t respect the signs or other people. Unfortunately will not be back to this hotel every again.
Allison, Familienurlaub (3 Nächte), 28. Mai. 2021
No Continental Breakfast
The reception was nice. I was told there would be a grab and go breakfast, then given a list. The problem is that the flyer should have said NO Continental Breakfast. Rugs need real cleaning!
If you don't eat breakfast, this is the place for you.
Billiam, Reise (2 Nächte), 23. Mai. 2021
Danielle, Familienurlaub (3 Nächte), 20. Mai. 2021
Not clean- things broken
We checked into a suite for our 1 night stay, both the room darkening curtains were broken on both windows, there was a lot of stains on the carpets and also on the bedding on the pull out couch. The toilet got clogged pretty much every time we flushed it ( they gave us a plunger), says breakfast included- we got a paper bag with a yogurt and a granola bar in it. I know food can be served bc we have been traveling every week for cheer competition and this was first place we stayed that didn’t offer “real” food. Also the room had 2 phones neither worked, so we couldn’t call front desk!
The room was a decent size for 2 adults and 4 children.
I would not stay here again!
Familienurlaub (1 Nacht), 1. Mai. 2021
The service was friendly, the cleanliness of the room was not up to par. It wasn’t horrible, but there were crumbs on the sofa, there was hair (not from the head) in the bathroom. The room had an odd smell to it as well. Again not the worst I have been in, but I was not as comfortable as I could have been, especially with a big meeting scheduled for the morning.
Gerald, Geschäftsreise (1 Nacht), 21. Apr.. 2021
Where does the high rating come from?
Walls, ceiling, and floors are so not sound proof. Has upstairs talk loudly on his phone until 12:30 am. Called front desk every hour from 10:30 pm. Had next door neighbor have the kids wake from 6:30 am. The beds are not comfortable. The room service had their lunch in our room,, they left the garlic dipping sauce.
Hong, Familienurlaub (2 Nächte), 1. Apr.. 2021
Go anywhere else but here!
This place is a total dump. Dirty pool. Horrible bag breakfast with water and CHIPS ... chips? At 8am? Lobby smells like weed. Our smoke free room smells like cigar. The phone didn't work so when we had to go down to the lobby just to ask a question. You think they replaced it? No instead called at 10am to remind us of our 11am check out.. but of course... they couldn't hear us.. and to make it worse the maid is knocking at 1050 to rush us out when we still had 10 minutes AND the DO NOT DISTURB sign was on the door. Just DO NOT STAY HERE! Best Western should be ashamed this owner uses their brand. It's truly disappointing.
Reise (1 Nacht), 31. März. 2021
The bathroom fan was extremely loud and woke up me and my partner multiple times when either of us went to the bathroom.
Romantikurlaub (1 Nacht), 17. Feb.. 2021
Okay for last minute booking.
Hotel was nice. Staff was good. With Covid the staff in the hotel was not all consistent with wearing face mask. The room was good and clean and just right for the family. There was a lack of working emergency lights on our floor when the power went out. They gave out a bag breakfast that consisted of a bottle of water, Rice Krispy treat and potato chips. But in the lobby the staff was able to have breakfast for them selves that included stuff like waffles. At this time I don’t think we will be staying there again anytime soon.
Kerry, Familienurlaub (1 Nacht), 13. Feb.. 2021