Villa del Arco Beach Resort & Spa - Cabo San Lucas

The condo is very nice inside with a beautiful balcony. We came here to stay by the ocean and enjoy the ocean view from our room. We booked an ocean view room. However when we arrived, they gave us a view facing a building and part of the city. They were not very accommodating to change our room as they said they didn't have an ocean view. When we said we were going to leave the manager told us if paid more $$$ they would get us a room with a view of the ocean. We paid the extra to get an ocean view room. Room was very good with ac. There was a weird loud running water noise going through the bedroom vents at certain times that sounded like all your facets were open. One time this woke us up in the night lasted for over an hour. Very strange. This is a time share property and they push you for their presentation and the all inclusive. If you don't have a timeshare you get stuck with what they feel to give you. The food was good in all the restaurants and the service was good there. The front desk does not have great customer service and does not go out of their way to help you for free. Also always check your bill and receipts, unexpected and incorrect charges may appear. We expected much more 4 star service from such a nice looking condo and time share. Stayed May 2016, traveled as a couple

Very decent hotel. Not a true All-inclusive as I hoped for. After 10pm you pay out of pocket. The drinks and snacks in the room are not part of the "all-inclusive" package either. They give you wristbands to differentiate you from the non all-inclusive guest but you still get questioned about room numbers and they keep having to sign for receipts every time you order something.

Stay was great, people friendly, would definitely go back

Well first even though I paid a lot of money per night and was staying for only a weekend, they were trying to upsell me on all inclusive package even though it was designed for 3 days and we were only staying for 2! It took over 30 minutes to check in, and then after checking in they forced me to go to one of the time share people to get a map of the place so she accosted me for 15 minutes to force me to go to a timeshare presentation in the morning even though I was only staying there for 2 days and paid enough money. This was supposed to be a relaxing trip and it didn't start out that way! In terms of what was good about the hotel, nice tennis courts that were not used much, some good restaurants, and a view of the "Arch" and "Land's End". Was able to get on a boat to see those on a nice hour cruise that didn't cost much. Nice hot tubs and swimming pools in the area, and good places for shopping/souvenirs. The room suites were huge, but I do have to say the hotel staff would just come in without knocking. Not many people were swimming in the ocean, and the sand was kind of course. I would say the resort is nice, but don't come if you want totally relaxing stay without pushy people trying to get you to buy a timeshare.

Overall it's nice hotel but one has to stay away from timeshare presentation, instead of 90 minutes it took 4 hours and we lost gorgeous day of 80 degrees. They trap you in . Also they give all the services and preference to their members.We booked 2 additional nights but had to move to another room cause member was coming in....