Our stay at this so-called 4-star hotel was a complete disappointment. The first room we were given was in terrible condition—there was a hole in the ceiling of the bathroom, which is absolutely unacceptable. To make matters worse, the bed had dirty sheets with hair on them, which was disgusting. For a hotel that claims to be four stars, this level of neglect and lack of basic cleanliness is shocking.
After we complained, we were given another room in the hotel building, which was slightly better, but still below acceptable standards. The issues didn’t end there. We forgot our son’s swimming vest by the hotel pool, and when we asked the staff for help in finding it, they were indifferent and showed no concern for our situation, which was incredibly frustrating.
To top it all off, the atmosphere in the dining area was uncomfortable. We constantly felt like we were being watched while eating, which made our meals far from enjoyable.
Overall, I would strongly advise against staying at this hotel due to its poor cleanliness, unhelpful staff, and the unpleasant dining experience.