The room was large and very comfortable. The staff was obviously stressed and did not communicate well. We arrived at 9PM, rang the bell on the counter, no one answered, saw a note say to dial a number, did that and the phone on the front desk rang which was right across from the phone we were using. After 5 minutes someone came, than another employee. They had been cleaning rooms and didn't know if any were ready for us. One left to check, came back after 10 minutes, did not say anything to us like i found a room for you, then after 5 more minutes called across the lobby for our credit card. No pleasantries including hello were ever used. The staff did talk to each other about how exhausted they were and how long they had been working.