The Solita Soho Hotel, an Ascend Hotel Collection Member

The bed was broken, the air was broken, and there was a slight smell. But bathrooms were clean and maid service was wonderful.

First, let me clarify that I did not actually stay at the property. Had to cancel due to weather preventing the trip. Also, I called to see what could be done through Hotels.com rather than calling the property directly. I called to ask if I could get any of my money back and I was told that the hotel was exercising the cancellation policy and charging me for one night. I get that they were following the policy that I had agreed to. It just would have been nice if I could have received something, like a small voucher for a later stay or some other small customer relations gesture.

I love the hotel. It's quiet, clean, perfectly located to get the subway to both the east and west sides and has a greasy spoon across the street for breakfast. And you can't beat the price.

Everything was great - as good as the pictures, perfect location and really nice service. However, the walls are paper thin so you'll hear everything, and there is barely any light in the room (2 desk lamps and 1 very dim ceiling lightbulb).

Very good place to stay and enjoy the proximity of Soho. The staff showed to be very friendly and helpful. I definitely recommend it.