The Solita Soho Hotel, an Ascend Hotel Collection Member

I only stayed there for one night but the service was excellent, the staff was helpful and the area is pretty okay I loved it. Check in and out very easy thank you so much

Really basic hotel but the bed was comfortable and the room was clean.

The bed was broken, the air was broken, and there was a slight smell. But bathrooms were clean and maid service was wonderful.

First, let me clarify that I did not actually stay at the property. Had to cancel due to weather preventing the trip. Also, I called to see what could be done through Hotels.com rather than calling the property directly. I called to ask if I could get any of my money back and I was told that the hotel was exercising the cancellation policy and charging me for one night. I get that they were following the policy that I had agreed to. It just would have been nice if I could have received something, like a small voucher for a later stay or some other small customer relations gesture.