Smy Puerto de la Cruz

I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.

This is our second time that we stayed in this hotel. Again we had a wonderful time the staff is very friendly and helpful. The hotel is located on top of a hill and has beautiful views from the higher levels. To walk to the town is quite steep. However the hotel provides a shuttle bus service free of charge. The area around the hotel is quite residential and has some very nice restaurants doted around. Also the public bus which is very reasonable and takes you to various places on the Island, the bus stop is just a few minutes walk from the hotel.

The hotel is located on a hill with great views from the top level to the sea and on the other side the mountain. Steep walk to the town center. However the hotel offers free of charge a bus shuttle service. The hotel has two pools. But pool towels are require a deposit. Use of a Safe, Kettle and mini fridge are also chargeable.

The hotel was well located near to the centre. A little dated, but comfortable and good value for money. Car parking is problematic with very few spaces in an underground car park with very tight spaces. The food offering was plentiful and varied.

Beware - the hotel is only suitable for ablebodied guests! I survived for two weeks only because I had hire car. Without one, I would have been stuck at the hotel - Puerto de la Cruz is very hilly! Parking brought its own problems and was incredibly stressful. The hotel only has two disabled parking spaces in an underground car park that was difficult to access. They really should have direct access to the hotel via a lift, rather than expecting disabled guests to walk up a steep ramp out of the car park, and then another steep hill up to the hotel. It was horrendous! Another big disappointment was the pool. It was freezing! Why not install solar panels to heat the water? The hotel needs serious funding to modernise it and make it more comfortable for guests. One more thing: this hotel is not suitabe for asthmatic guests. If there is a rule for smoking on the balconies, it is not enforced properly. I was unable to use my own balcony or leave the door open because guests on either side smoked. In a hotel with no air conditioning, this is a serious problem. I really wanted to leave my door open at night but couldn't. I reported this to the reception staff three times but was totally ignored. This hotel caters chiefly to tour groups (mostly German) and a solo travellers tend to get ignored. I expected better.