Room was very clean
Emmet, Reise (2 Nächte), 9. Jan.. 2021
Time for a facelift, like all of Port Arthur
It was a warm room and we did not see any critters roamimg the building. The place is a bit tired and in need of a faceliftIt is okay for a single night stay if all you need is a bed and a shower. Multiple restaurants located nearbyand staff was friendly at check-in.
Barton, Familienurlaub (1 Nacht), 6. Jan.. 2021
Most restful hotel
I'm a travel nurse that works 12 hour shifts and by the end of the day I'm both physically and mentally exhausted. Out of 4 different hotel chains in Port Arthur that I've stayed out during the past monrh this is by far the best. No all night parties that management can't control or children running in the hallways screaming and playing at midnight that parents can't control and the location was great. Less than a mile was the hospital where I work and I was able to walk next door to a Mexican restaurant that had awesome food. I've already booked my stay for the next month.
Patricia, Geschäftsreise (2 Nächte), 30. Okt.. 2020
Just don’t. Go elsewhere. This is a $30 hotel.
Photos are not of the hotel rooms you book. Rooms look clean and very nice on the website. Our room was awful. Marks of unknown ‘substance’ on the walls of the bathroom. Shower curtain rod near torn off the wall. Bath towels unraveling from being old and over used. Light over the vanity did not work. Elevator not working properly and with buttons/lights hanging from wires. Remote for tv had dead batteries, had to get more from clerk. Prepaid via PayPal through hotels.com. Clerk tried to get second payment for room, as she did not want to honor booking by hotels.com. Made to make a secondary ‘for your safety’ damage incidental with swipe of credit card, clerk wanted to refuse receipt showing no charge on card at the time. Finally printed receipt showing no charge. Clerk did not like being questioned as to why there was a swipe of credit card.
Jennifer, Reise (1 Nacht), 24. Okt.. 2020
Clean and everyone was friendly
Kathryn, Familienurlaub (1 Nacht), 16. Okt.. 2020
We chose this hotel for the extra large parking,because we were hauling a travel trailer. All the extra parking was full of conex boxes. We had to take up about 5 parking spots.
The room was not very clean or presentable. Carpet had multiple stains. Shower curtain appears to have been ripped from the wall and the repair was awful. Had a dehumidifier in the room which was strange and made me feel like they have dampness problems. The bed was comfortable, AC was cold, and the hotel was quiet. I don't think we will stay here again when in the area.
Rachel, Familienurlaub (1 Nacht), 15. Aug.. 2020
Best service all around friendly people
Arthur, Geschäftsreise (2 Nächte), 7. Juli. 2020
My stay was terrible. The phone did not work. The iron did not work. The blow dryer barely worked. There was an electrical short in the room, so it was hard to find an area to charge my phone. Housekeeping would come entirely too early. There was a random day where pest control banged on everyone's door to spray chemicals around the room without warning. WiFi was constantly going in and out. There was an entire day where the WiFi was down. I reported my issues serval times and nothing was done about it. Throughout my 5-day stay, my concerns were ignored and filled with empty promises. I also stutter and the staff was rude. They did not have the patience to understand me. With the world being so divisive, you would think there would better treatment and diversity training.
Familienurlaub (5 Nächte), 25. Juni. 2020
The pool was green. The room was hot and the continental breakfast Was poor. I will never stay here again and don't recommend it at all.
Lori, Familienurlaub (1 Nacht), 20. Juni. 2020
I enjoyed this hotel was clean and nice
Marcus, Geschäftsreise (1 Nacht), 2. Juni. 2020