Homewood Suites by Hilton Sioux Falls

We arrived at the hotel and the door to our suite was open. I went and asked if this meant it was available for us. We then had to ask for sheets to make the sofa bed. When our youngest son went to the closet to get some pillows, he saw a used condom on the floor!! We let the front office know and he came in and swept it up with a dustpan and broom. Amidst Covid19 this was very unsettling (was the room even cleaned??) not to mention traumatic for our kids. Other issues were a clogged toilet and a phone that didn’t work. We were told they could not reimburse us as we had made the booking through a 3rd party (Hotels.com). We hope you can do something about this!

Very nice stay

Everything was great. Great staff.

Love the room size and layout. However the room was freezing when we arrived, whenever people in the room above walked around our room shook making it hard to sleep, housekeeping was noisy in the halls before 9am and knocked on our door even though we had the do not disturb sign up. Manager didn't seem concerned when I told him about our issues. I really wanted to like this place.

Very nice hotel. Room was clean. Bed was okay, pillows flat and uncomfortable. Purchased a growler of beer from liquor store next door and apparently housekeeping thought it was garbage and took it away. Front desk could not find it and was not very helpful. Why would someone take something like that? Other than that, it was a very nice stay and we will probably stay there again.

I like china plates for breakfast and healthy breakfast choices.

I was very pleasantly pleased at how nice it was. My only complaint was that when I got down on the floor in the living room area to retrieve something that fell on the floor, I noticed that there was peanuts and chocolate candy on the floor around the pull out couch & under the table with the lamp on it. Every other area appeared clean. The bed was comfortable. Nice variety of pillows (firm, soft). I did not use kitchen area but everything looked good there. I would stay here again and suggest it to friends. Love that there is room enough for my large family (6 of us).

We so love this place. We get the suite and have lots of room. Appreciate the kitchen in the room. The pool is always nice and not busy. The breakfast is the best part of waking up. ;)

Room wasn’t ready at check in time, but did get an upgrade. Got double charged for room, wasn’t resolved until 4 days later.

The staff was amazing, the room we were given had just been cleaned, and the strong odor of the cleaners almost gave my wife an instant migraine. Fortunately we gave the staff a heads up and they moved us to an acceptable accommodation immediately. All else was perfect.