Homewood Suites by Hilton Sioux Falls

Room wasn’t ready at check in time, but did get an upgrade. Got double charged for room, wasn’t resolved until 4 days later.

The staff was amazing, the room we were given had just been cleaned, and the strong odor of the cleaners almost gave my wife an instant migraine. Fortunately we gave the staff a heads up and they moved us to an acceptable accommodation immediately. All else was perfect.

Two couples shared a suite. The mirrors were dirty, the refrigerator was dirty, dishes were still in dishwasher. All in all disappointed especially for the price paid.

Great, clean hotel!

The front desk people were amazing, and worked hard to deal with the issues that came up during our stay. That being said, we ran into several problems that they had to deal with: the phones didn't work (we were told they were in the process of replacing them -- but they still didn't work, which we wanted in order to call the front desk about problems we encountered); there was no bedding for the hide-a-bed; front staff got sheets and comforter for us when asked; then when I went to make up the bed, the hide-a-bed had a big yellow stain on the mattress pad, clearly from bed wetting; front desk staff responded appropriately and immediately, changed the mattress pad and then made up the bed for us; the mattress on the hide-a-bed was terrible -- I spent much of the night trying to find a decent spot where the springs didn't dig into me (and attempting to avoid the spot where the big yellow stain had been). The parking lot had huge potholes (I mean HUGE) that were impossible to avoid. On a positive note: the kitchenette was well supplied, loved having Neutrogena soaps and shampoos, other than the mattress pad, the place was clean, the breakfast was very good, the staff were really responsive when we ran into problems.