Homosexuality isn’t welcomed here
They were super unprofessional. We didn’t get the correct room. We were harassed by security the whole entire time. The security was literally outside of my door as if we were criminals. I felt like we were being discriminated against because we’re homosexuals. My stay wasn’t pleasure at all. The service was horrible everywhere except the guy who brought our bags to the room. The chair in the room had crumbs in it, the bed sheets weren’t clean, the bathroom floor wasn’t swept, the shower floor was dirty, the stay wasn’t pleasant at all. We found another place to stay.
Yakia, Urlaub mit Freunden (3 Nächte), 29. Mai. 2021
HORRIBLE, never again
The room I booked for was not given. I was facing a parking lot and when I requested to upgrade I was told it was not an option ( I was willing to even pay anything additional despite me already booking a specific room type). The “security” were beyond rude. Myself, my wife , & 2 friends were staying here. All of our experience was bad. While on the beach we were told we could not use one additional chair (we had 5). I started to believe they were homophobic.
ESTRELLA, Familienurlaub (3 Nächte), 29. Mai. 2021
The stay at the Royal Sonesta was extremely pleasant! The staff was so kind and did the best they could during a busy Memorial Day weekend considering they were short staffed!
Definitely recommend to any couples visiting PR for the first time, the beach is close, you have a resort feel at this hotel, and anyone you ask if willing to give you recommendations as to what to do. Also, very safe.. which is that is one of your concerns this is a plus, we were given bracelets to identify all guests at the hotel, no one without it was walking around freely, no late night disruptions, and no drunken chaos!
Stephanie, Reise (3 Nächte), 28. Mai. 2021
Bathroom was left on cleaned when I complained abo
It was the worst vacation of my life the girl I was with went back home after the first night I stayed the other two nights on my own But constantly bottle battling with the staff nobody cleaned my room for three days gave me nobody gave me clean towels or rolls of toilet paper it was just a horrible horrible mess not to mention when I first got the other bedroom is still dirty with a broom in it a mop and other cleaning supplies wet towels on the floor etc. etc. etc.
Vito, Reise (3 Nächte), 22. Mai. 2021
Holiday Inn Express blows this place away. Expensive crappy food, no services. Mediocre rooms.
Greg, Reise (1 Nacht), 19. Mai. 2021
Service wasn’t good. People weren’t helpful and nice compared to other hotels I’ve stayed at
Urlaub mit Freunden (1 Nacht), 14. Mai. 2021
Excellent hotel! Pool and beach area was great!
Danielle, Familienurlaub (4 Nächte), 7. Mai. 2021
Amazing hotel. Staff are courteous and helpful. Great service. The amenities were great. Balcony was beautiful. Room was clean and huge. Had everything I needed. The only drawback was a leak under the minibar which was annoying but didn't kill the mood.
Urlaub mit Freunden (4 Nächte), 5. Mai. 2021
Read reviews before choosing!
Hotel is nice, and most people are friendly and nice. Two of the Ocean Bar staff were very rude. The manager of Hotel was nice and understanding, I really hope she addressed the issue with bar staff.
Being a pandemic and the PR ordinance is very strict! Everyone pretty much was in there room by 10pm. They really had no entertainment for guest at least before everything shut down. Over all music in pool area and in main bar was terrible! They barely played Spanish/ party type music. Food at ocean bar was okay, and food at main bar/lobby area was not good. Basic sandwiches I can make at home. Overall I’d give them a 6 out of 10.
Maribel, Reise (5 Nächte), 28. Apr.. 2021
It would have been better without Covid no service at the pool or beach
Michael, Reise (6 Nächte), 17. Apr.. 2021