Holiday Inn South Normanton M1, Jct.28

Fine obviously different under lock down breakfast very expensive for what you get !

The hotel itself is nice. Our room was modern and clean, Although our toilet had been used and not flushed on arrival. The female staff member that met us was miserable and seriously needs to work on her attitude. I appreciate we are in a lockdown however it was as though we where an issue being there and we felt interrogated. Have no issues with being asked why we where staying but the manner in which she asked and her over all attitude stunk. Also We booked through hotels.com and assumed it would be a double room however was 2 single beds. We enquired about changing to a double and where more than happy to pay any difference however where rudely told no. The hotel can’t be faulted the facilities are fab for the price but if we’d had anywhere else to stay we would have left. Her attitude was just awfull.

Great, recently refitted hotel which is now part of the Holiday Inn chain. simple check in considering the COVID restrictions, and the rooms were very clean. Food menu was a little disappointing, however, as it was during lockdown 2.0, I can understand why. WiFi was decent. Checkout was equally efficient, and will be staying there in future should I need to.

Very relaxing and quiet, not mush to do in this trying time :(

Very modern and clean, easy to get to. no problems en

Had a really pleasant stay at the hotel. Lovely staff. Really nice room, well designed, good facilities the only improvement I would suggest would be a safe in the room. My only concern was in the leisure complex. I did speak to a really pleasant chap on reception about a chap who I am 90% certain jumped into the swimming pool having used the sauna without showering. The following day two ladies did the same! If you can’t staff the sauna especially with current Covid restrictions then I suggest you close it. Sweat is a serious spreader of coronavirus and it is not good that people get into the pool without showering. Because of this I did not go into the pool again.

The hotel on the whole was ok, but was in the middle of a large bit of building work, and with builders on site and walking through public areas it was not as clean as it could be. We also found a sweet wrapper still on a seat in the foyer 2 days later that had obviously not been found and cleared away by the hotel's cleaning team. Other guests found the hotel staff had now first aider on duty nor a first aid kit available during their stay. The staff's friendly attitude however was very much a saving grace for this hotel, and most having a nothing is too much trouble for us work ethic meant most issues could be sorted out or overlooked for the comfortable stay the staff made it feel. The rooms were on the whole ok, but the heating/cooling systems in the rooms can be rather noisy, and not all rooms have the same facilities we found out, as a number of us all paid the same and supposedly had the same rooms, but some had fridges and some did not! The was also a lack of a lift, and the stairs for some people were not ideal.

Stayed with many colleagues in different rooms and all of us had issues from leaky kettles, noisy heating system and generators and a non flushing toilet. Not the best for a good nights sleep. The staff however friendly were few and far between

Exceptionally clean. Very friendly check in! All staff were cheerfull, friendly and wearing masks. I so want that bed, very comfortable. I really enjoyed my stay. Thank you everyone, for great customer service!

First reception, a young lady wasn't very smiley so not very welcoming, the rest of staff were lovely, everywhere was clean, although on my first evening some cutlery was on floor in corridor. I had thought we had booked a room with bath and I didn't have one.