Not so sure
Rehan Ronny, Familienurlaub (3 Nächte), 17. Apr.. 2021
Only 1 day stay. Be prepared for “membership” sale
Check in was awful. The typical hard sale timeshare bid but no choice to get out of it. They make you listen to the pitch just to check in. We were early so we had to come back an hour later for check in time and we stood at the desk for at least 10 minutes. After sitting through a sales pitch for 30 I was hoping to grab a key and my bags and get out of my hot airport clothes. During this 10 minutes we were asked AGAIN about time share. The people work hard and are kind here. Service was good if seated. I thought there would be full service (like servers poolside offering food and drinks) but at the price this isn’t a big deal. The liquor is definitely watered down. I can’t have a lot of sugar so I drink liquor on the rocks and it was definitely watered down. Our room was super spacious! The kiddie pool was amazing with a lifeguard keeping the kids in line. Entertainment was fun, grounds were manicured, beach was soft and beautiful. Overall it’s a good place for the money but we will probably pay more to get better food. It wasn’t terrible but it wasn’t great. The drink quality was so bad I couldn’t drink anything. Unless you can drink frozen drinks. They are really good tasting!.. I just can’t have all that sugar.
Elizabeth, Familienurlaub (1 Nacht), 27. März. 2021
Heaven on earth
Amazing staff. People and location.
Familienurlaub (4 Nächte), 25. März. 2021
WI FI signal
It was the only issue
Otherwise I highly recommend it
Familienurlaub (1 Nacht), 20. März. 2021
This was our 7th trip. Obviously some things were different with COVID, but the friendliness and efforts of the entire staff remain the same. No buffet and limited restaurant and menu items were the biggest difference. Still plenty of options and you will not go hungry, but just don’t expect every option every day. Beach and pools were great as always. Only one of the two pool bars was open but there was never a wait for a drink. Our kids love Adriana and the kids club as well as Julian and the rest of the entertainment team. Nightly shows are fun for everyone. We fully intend to return again!
Familienurlaub (7 Nächte), 6. Feb.. 2021
Great resort, friendly staff, my kids and wife really happy with this stay. I would go again
Familienurlaub (12 Nächte), 29. Dez.. 2020
Axcel was great help and provided great service
Urlaub mit Freunden (3 Nächte), 24. Nov.. 2020
I really liked the size of this property. All restaurants, pools, and the beach were only a short walk away. This made it feel more intimate and family friendly.
Jennifer, Familienurlaub (6 Nächte), 20. Nov.. 2020
Pay the extra bit of money and stay in puerto Vallarta. This is not puerto Vallarta and the service or food is nowhere near the quality of puerto Vallarta. Do not make the same mistake I made of staying at this resort.
Jonathan, Familienurlaub (3 Nächte), 17. Okt.. 2020
Do not stay at this property. I had problems since check in. I did not get a proper check in. Was not told I needed to make reservations for the restaurants. Had to order room service because of this and it was a joke. Worse room service I have ever had. I spoke with the manager about a different problem and was hung up on. I cancelled my last 3 nights and switched hotels. Very very disappointed. This is my first bad experience I have ever had out of any of the resorts in Mexico. Please do not stay here.
Luis, Familienurlaub (4 Nächte), 16. Okt.. 2020