TownePlace Suites Marriott Minneapolis St Paul AirportEagan

Upon our arrival we found the temp in our room to be 62, brrrrrrrr. So we set the thermostat to 70 and left. Unfortunately the room was still 62 degrees when we returned 7 hours later. My husband went down to the front desk and informed the staff of our issue. He was told that he would have to "play around with it." and was sent back to the room. When I heard this I went down to talk with them. When he saw me coming he said "I suppose that wasn't the right answer to give you guys". He then came upstairs with me to check it out himself. He set the temp at 90 and said that it should come on now because you have to turn it up. There was still cold air blowing from the vent. He told us to give it at least 5 minutes and to come tell him if it didn't warm up. We waited, even though we knew that his method wouldn't work, we gave it the chance he asked us to. I then went back down to the desk and to my surprise there was a different employee there. I asked where the man was that I was dealing with. She informed me that his shift had just ended and he had left. WHAT?? He had told us to wait knowing that he wouldn't be there when we came back. Way to pass the buck! The woman there had no idea how to fix the heat. She called someone from their partner hotel across the way to come help us. She reset the thermostat, gave us extra blankets and we went to bed. (they did offer us a different room but had no 2 bedroom units available.) Our room was 65 degrees in the AM. We were not charged.

This was a very nice hotel - the room was very clean . Our only issue was there was no parking spots available . We had to park across the street in a restaurant parking lot .

Big suites and it was perfect for my wife, 3 kids and myself. They knew we had a baby with us and they put us in an end unit suite with windows on 2 sides, very private and prevents noise from disturbing other people.

Great place to stay when you have a larger family. Everyone felt like they had their own space.

Nice place to stay while visiting the Minneapolis area. Clean rooms with good service. Continental breakfast was fair as well.