Great service and staff
we had a lovely stay and we really loved this hotel! the only issue was our sink flooded and overflowed in the room!! it was a mess. but the staff and hotel director were so kind and accommodating. they took care of it right away and we were nearly checking out anyway. we will be back next time we are in town, and highly recommend Jack's and the restaurant in general!
Susan, Reise (2 Nächte), 14. Juni. 2021
Pricey, worthless resort fee, but comfortable room
Rooms are spacious and nice. Bathroom has retro feel but is somewhat updated. Common areas have nice seating to gather with friends, but everything is extremely worn and stained (sofas downstairs in lounge area). Not enough staff though - I waited on the phone 20 minutes to get through to front desk, and when I went down for a new key and later to check out, I also waited an extremely long time as there was only one clerk and multiple guests waiting. Amenity fee is absurd given this short staffing and the lack of any real amenities - at least any that my husband and I used. Location was pretty good but not sure it’s worth the cost.
Urlaub mit Freunden (3 Nächte), 5. Juni. 2021
The hotel did not allow me to use my iPad whilst having dinner by myself. I had emails and work to catch up on, but they said it was their policy. I found this highly irritating, especially as they would not allow me to use my iPad. However, it was ok for another guest to bring their huge dog into the restaurant where people were eating. The fact that an iPad was not allowed, no hygiene issues and a dog is. I find unacceptable. I will not being staying at this hotel in the future.
Georgina, Geschäftsreise (7 Nächte), 29. Mai. 2021
Dated and dirty
Room was dusty, had cobwebs on the ceiling / light fixtures, and the outlets did not work (except for the one in the bathroom). I’ve been staying at the Roxy for years, but unfortunately this will likely be my last time.
Reise (1 Nacht), 28. Mai. 2021
Had an amazing time at the Roxy! Omar and Shanice provided excellent customer service!
Justin, Reise (1 Nacht), 27. Mai. 2021
NYC is back!!
Great location! Cool vibe and atmosphere in the lobby lounge, coffee shop and outdoor seating options. Rooms were small but comfortable and in line with the hotel brand, perfect for a girls getaway weekend!!
Kara, Familienurlaub (2 Nächte), 21. Mai. 2021
One of our favorites to stay in the city
Good size room and comfortable bed. Complimentary drinks were appreciated. Close to Tunnel and subway so easy to get to and get around from. Has a great atmosphere which will only get better once travel picks up.
Reise (1 Nacht), 19. Mai. 2021
OK below average experience.
I was wondering (didn't like) why only a very heavy comforter was on the bed, with the sheet on top of the comforter. I found the comforter was far too heavy and hot and made sleeping for me and my wife difficult. Odd that there was no sheet between our bodies and the comforter. Wondered about cleanliness. Also there was no stand to place our suitcase on. Price for 3 days ($1,000+) seemed high for the tightness of the room. Room was small and then much of the desk/bureau is taken up by candy, etc. Just an small desk chair in room.
Reise (3 Nächte), 14. Mai. 2021
Great fun hotel in Tribeca
Great location in Tribeca. Our king room
Michael, Reise (3 Nächte), 30. Apr.. 2021
This was our second stay at the hotel, & our room was a disappointment this time. I had booked an upgraded room to be comparable to our first stay. When we arrive they told us we would get that, but it wasn't!! It was small...no comfortable chair & side table, very small bathroom...the trash can took up half of the countertop, & the room was very dark: dark browns, orange, gold.
Sherry, Reise (2 Nächte), 29. Apr.. 2021