Mandarin Orchard Singapore

Reasonable price, good location for shopping, room size are big enough. Maybe could improve by adding coffe machine, from inside the room we could hear people talking outside, maybe because a quite big gap at the front door (room not soundproof)

Check in and check out was too slow and most of the people at the counter were training

Our stay at Mandarin Orchard was horrible and very unpleasant. After staying at Marina Bay Sands, we wanted to tour the Orchard Road area so we booked two rooms as it was a family trip and it was a horrible experience. First, the check-in lines were on the 5th floor with wait time around 20 minutes just to check-in as I was told 1st floor check-in counter was for VIPs only, very strange and inconvenient. Second, rooms were not ready at 2pm the stated check-in time. So not wanting to waste time, we left our luggages at the concierge. Third, towel had gross stains on it. Last and the most unpleasant part of the stay was two of my family members had life-threatening allergic reactions. After coming back from our tour, when they entered the rooms, they immediately started coughing, wheezing and sneezing and after trying to find out what triggered their allergic reactions, we found there were abundance of molds all over the air conditioner vents. I immediately call front desk which they only sent someone to try to wipe the molds off. I called front desk again and the on-duty manager insisted on giving us other rooms which I knew I had to cancel my stay all together and go back to Marina Bay Sands because the mold spores were all over the hotel's ventilation system already. Overly priced and definitely not 5-star, 4-star or even 3-star. Won't stay again.

Our 5 day stay was exemplary! Service, staff, food, housekeeping were just so obliging. We will definitely come again

Excellent. I highly recommend this property.