InterContinental Sanctuary Cove Resort

The Hotel is in a great position but its very tired, we had breakfast on the first day, the service wasn't good having to ask several times for coffee etc and we had to clean the table before we sat.. The rooms were not very clean and there was a layer of thick dust under each bed, plus the chairs and table on the balcony were dirty. I am sorry to go on, we visit the Gold Coast a lot and have always wondered what it would be like to stay at the hotel, my Son is at at Hope Island, and we see each other every year.

The service at Sanctuary Cove was outstanding. There isn't a rating high enough for the friendliness. We enjoyed out two night stay at the hotel. The only negative is that there are no lifts. It is only one flight of stairs, but if I'd known, I would have requested a lower floor. My mother is 87, so it took a bit of care to get up the stairs. No complaints, though. It was worth it. If you have difficulties with stairs, though, you may need to ask for a ground floor room.

It was perfect to have a great relaxing holiday without my young children wonderful to stroll around the shops and restaurants without crowds of people

Great hotel. Could not fault the room, the food, drinks and facilities. Looked after us very well. This place is great for a weekend away and sanctuary cove village is walking distance with a great choice of bars and restaurants.

This Hotel in its day would be a 5 star and has the potential of being 5 star, However it is very very tired. The walk in Beach pool which looks amazing in photos is in a desperate state of being emptied and the concrete repairing its cracked black and in parts slimy. The furniture in the bedrooms are far from comfortable and suitable for sitting and watching tv or eating a meal in, The room service meal which was a ceaser salad was poor very poor and expensive, The air conditioning was not working well and the switches for the lights confusing. However the space of the room is great and the place was clean, the toiletries great and the people friendly . It just needs some money spent on it and a Chef who loves his job