I Was In Town For Market At The Merchandise Mart, Very Convenient Location, Food Close By...
Very Happy With Hotel...
Theodore, Geschäftsreise (3 Nächte), 11. Jan.. 2021
Due to Covid restrictions we didn't get out and walk much. Will return next Market to check out again.
Geschäftsreise (2 Nächte), 7. Jan.. 2021
Location was convenient but place was outdated. The sink in restroom splashed my shirt and could only be used on very low. I dropped my phone behind night stands and when I pulled out nightstand to get my phone there were toe nails behind it. Nasty. When I arrived late door was locked. I waited to get entry. When I checked in the person at desk had open food containers at desk. She checked me in with food in her mouth while watching some training video on phone. Not at all the service I expected. There was also a jeep parked in turnaround all night not allowing guests to unload in front. Bad service and not clean. I’d find another place to stay for a few extra bucks.
Eduardo, Familienurlaub (1 Nacht), 2. Jan.. 2021
Comfortable, clean and quiet. Very pleased with the service received.
Familienurlaub (1 Nacht), 29. Dez.. 2020
need update on furniture and building, good location but construction on building socks
Familienurlaub (3 Nächte), 3. Dez.. 2020
The rooms were nice and clean. Staff were good but poor breakfast. No coffee in the room.
Ali, Geschäftsreise (2 Nächte), 25. Okt.. 2020
The location was excellent but there was no breakfast or pool available.
Chris, Familienurlaub (2 Nächte), 16. Okt.. 2020
Angelia, Reise (1 Nacht), 10. Okt.. 2020
The staff was pleasant and kind, check-in was easy though a little confusing as to where we should check in due to Covid-19 having some parts of the hotel closed off.
Intially when booking we were promised a free, warm breakfast each morning but due to the pandemic it was removed for safety. Instead, to make up for it, they offered brown lunch bags you could grab from the lobby on your way out that offered one small blueberry muffin and two quaker granola bars, a far cry from what we thought we would be expecting. I understand for safety they had to discontinue the breakfast service, but they could have offered a credit towards my bill, or at the very least a warm snack from their gift shop (they had oatmeal for purchase).
The room was clean and spacious, the bed especially was huge and comfortable. My boyfriend and I had plenty of room to stretch out without bumping into one another. Overall, it was a nice room to come back to for the three nights we stayed there.
The only other issue I ran into was a day or two later, after returning home from Dallas. I check my bank account to find a $21.00 charge to my account. Confused, I called to find out what it was for, only to find out it was a parking fee, though why there was a parking fee added to my account when we told the gentleman Dennis upon checking in that we didn't have a vehicle was beyond me. Though thankfully after calling and informing them we didn't have a vehicle they promised to remove the charge.
Sammy, Romantikurlaub (3 Nächte), 28. Sep.. 2020
Ok for the Price
Fairfield is closed, we were moved to Courtyard next to it. We were able to upgrade to a suite but unfortunately they forgot to add additional towels (we were 3 people), had to go to the reception to get one and also to ask for sheets for the sofa bed. There was also no pillow for the sofa bed. Room was not cleaned after our first night. The $7 charge for the empty parking lot should be announced (we were able to get it waived).
Let people know that the breakfast area is closed! I specifically booked the hotel because of the included breakfast.
Irma, Familienurlaub (2 Nächte), 4. Juni. 2020