Ok stay would book elsewhere next time.
The hotel was in a nice location however there was three separate parties that stayed with us in each room had an issue with dirty sheets, or dirty blankets on the pull out bed. Even though we booked our room for four people it only had two towels and the toilet paper was already running out when we first got to our room. They did Accommodate us the next day with free grab and go breakfast.
Venessa, Familienurlaub (2 Nächte), 30. Apr.. 2021
The rooms are not how I remember from years back. Mirrors were smeared and not clean. The blanket for the fold out bed was torn and stained. The carpet near the main bed also had stains.
We did call front desk and told them our blanket was stained and they didn’t care too much. We did ask for a new pillow and blanket and they brought us a comforter and pillows promptly.
Check in was nothing exceptional. The person who helped was more interested on the conversation that her co worker was having on the phone than checking us in. I had stayed in this hotel since it was the Embassy Suits, sadly I don’t plan on returning.
Familienurlaub (1 Nacht), 17. Apr.. 2021
Not the best.. But not the worst.
Starting from check in... I was not impressed. I was not provided any info on locations of the pool, workout room, club, etc. Or that you use your room key for the parking garage. Or the fact that we could park on the top of the parking garage and get to our room in a matter of seconds.. Instead of lugging all of our luggage in from the bottom floor.
$200 for our room scheduled for 6 guests. The room itself has a cool layout, but the lighting is absolutely terrible. There were spots that had obviously not been cleaned. And they only provided 3 towels, even thought we had 6 scheduled for the room. Parking was also an additional $12. Make sure you bring your own food as well, unless you want to pay $5 for one single hotpocket. Although you pay over $200 for a room, it doesn't include free Continental breakfast. Which I thought was just a thing that everyone did.
Staff was friendly, the 2 times we interacted with them. Food ordered from the restaurant was mediocre. Not the best, but not terrible.
Overall, definitely not my most terrible hotel experience... But nowhere near my best.
Colton, Familienurlaub (1 Nacht), 27. März. 2021
It was nice its my spot when i come to slc
Joey, Familienurlaub (1 Nacht), 19. März. 2021
The receptionist was awful. She hardly spoke, was rude, cussing and just did not care. She gave me no information on the hotel, where my room was, or anything. She was more focused on her phone. I highly suggest management talks to her.
Familienurlaub (1 Nacht), 13. März. 2021
The rooms look old, the shower did not drain well. The staff is very nice and courteous
Geschäftsreise (1 Nacht), 4. März. 2021
No Hot tub for ski trip
We had a poor experience with this hotel. The room was dirty. The service was terrible. It was a si trip and I booked because the hot tub was available, but when we arrived they said it was broken and did no get repaired the entire stay. I will not stay here ever again
Jeanine, Urlaub mit Freunden (4 Nächte), 28. Feb.. 2021
I liked the downtown location and convenience. I did not like the room, bad smells and stained carpets. Lighting was poor. The parking garage was inconvenient and dimly lit. I did not like expedia giving it a four star rating. i will not trust expedia's 4 star rating again.
Familienurlaub (2 Nächte), 23. Feb.. 2021
Not a good experience.
Everything was an extra charge here. The fact that internet and parking costs extra is insane. Also, I had to make my own bed. Service was non existent.
Carl, Geschäftsreise (3 Nächte), 19. Feb.. 2021
We enjoyed that there was pool tables and games for families to play for free in the lobby area. The pool was nice, but the hot tub had dirt floating in the foam on top.
There were stains on the carpet in our room, but the furniture was clean and comfortable. the pillows were not very good quality, but overall we were happy with our stay.
Romantikurlaub (1 Nacht), 14. Feb.. 2021