W Chicago - Lakeshore

The hotel messed up our reservation and did not have any double rooms available. Despite being over $300 a night they charged additionally for wifi.. which is ridiculous. Also charged a ridiculous amount for parking. Overall- nice trendy hotel in a good location but not worth the price of the room

The service was excellent and the staff was friendly and helpful. The location was the best for walking to the Navy Pier. The only issue was the food, it was okay, nothing spectacular.

Desk person could have been a little more helpful and pleasant at check in. No greeting, no smile, little information about the hotel. Seemed like she was disengaged.

The hotel is gorgeous with an even better view of Navy Pier. Overall though, it wasn’t worth the price. We didn’t receive the best service with trying to order extra things to our rooms like robes or toiletries. They never came. There is also no complimentary WiFi for guests. The hotel is in a great location but I will find a different one in the area next time

I was staying at this hotel with my 92 year old grandmother, on a trip we had planned for 6 months as she had never been to Chicago and it was on her bucket list. It goes without saying that a 92 yr old woman needs assistance and care, and of course I tried to prepare by booking at the W hotel due to the reputation of the chain, my past experiences, the prime location in Chicago, and the understanding that if she got tired during the day she would have a luxurious place to relax with a pool and lounge area. Upon arriving, we were informed that due to a hotel workers strike, our room would only be serviced once for the 6 days we were there with no in-room service, & no offer of exception or help considering my grandmother's condition. Upon arrival there were actual blood stains on my sheets. The room became disgusting over the first few days, and I was denied additional service despite an accident that my grandmother had. Every morning, I went up and down the elevator to order her drinks and bring them to her. The pool that was advertised was closed. The lounge was so loud we couldn't sit there. Upon arrival I had asked if we could move to a room facing the lake (and offered to pay) because we were spending so much time in the room. I was lied to and told there were no available rooms, when in fact they just didn't want to clean a new room. Bottom line- apparently they pass on their labor issues to the customer & were unconscionably rude to a sweet old lady.