W Chicago - Lakeshore

Das Hotel wurde fuer 35 Mio Dollar renoviert. Leider ist das teilweise nur oberflaechig geschehen. Auf den ertsen Blick ist alles stylish, nach naeherem hinsehen erkennt man die alte Substanz. Die Toilette vestopfte beispielsweise. Den Unterschied zwischen Zimmerkategorie fabulous und spectacular habe ich nicht verstanden. Parken fuer 65 usd ist eine Frechheit, scheint aber in Chicago bei den hotels gaengig zu sein. Im Parkhaus um die ecke kostet es 38 usd. Personal teilweise extrem arrogant. Fruehstueck fuer 19 usd war auch nix! Beim naechsten Chicago Besuch geht es wo anders hin. Lage war sehr nah am sehr sauberen Strand, aber 10 min Fussmarsch von der Michigan Ave.

I'm going to organize this review into my pros and cons. Pros: the location was awesome, it only takes a few minutes to walk to Navy Pier, the Mag Mile, and plenty of spots to eat; the valet service was nice and prompt; the bed was super comfy; the AC was perfect; the shower was lovely; I loved the couch in our room; you have to request a mini-fridge, but it was brought to us quickly. Cons: it took a few phone calls and a while to set up the Wi-Fi, which is silly in 2018 especially when you're at a nicer hotel!; the hotel bar was super expensive ($30 for our two simple drinks - a G&T and a R&C); our "city-view" room on floor 16 only looked out to the side of another building, in the future I would probably spend the $ to upgrade to a beach-view. Overall, we enjoyed our stay and would definitely come back. The great location and comfy room was well worth the reasonable price.

Such a great stay! Also experienced great customer service from Taecely. She went out of her way to welcome us to our room with some treats and a card! It was great!! Upgraded our room view and it was worth the small charge. Kids loved the view. Safe to walk to the Navy Pier, Molly’s cupcakes and even to other city locations. Would stay here again.

Great hotel in great location with great staff. Only annoying thing was WiFi costs 15 dollars a day. Only free WiFi is in the lobby.

The hotel was fine until got home and realized the $67/ night valet smashed the roof of my truck on the ceiling of the parking garage and didn't tell me. Now the hotel says its not there problem I have to get the valet company to pay for it and of course they wont call me back. $2000 in damage.