Very nice location and great service great breakfast at the hotel lounge
Familienurlaub (1 Nacht), 20. März. 2021
I love the location of the property. My only issue is we checked in Thursday and couldn’t swim until 6pm the next night because they only allowed 8 people at a time. We were 4 ok fine, we got to the pool, 5 more people came in, then 2 more then 4 more.. and we just left !! So the kids waited and never got to swim
Reise (2 Nächte), 18. März. 2021
The staff, I knew from before and right away I knew I was "back home."
Familienurlaub (1 Nacht), 18. März. 2021
I requested early arrival, I called the morning up to verify I could I was told I come come on hour before check in time. When I arrived my room was not ready, the front desk were beyond confused.
They did VERY LITTLE to accommodate me with my little children. We were in the room for 3pm, I had to waste bottles for waiting around so long - nothing offered by staff except “ sorry for the inconvenience “
Familienurlaub (1 Nacht), 16. März. 2021
Our stay was pleasant. Good location right down town. Was unable to book pool time ahead, had to wait until check in and then upon check was told there was no times available, so had some disappointed teens. However, they did find us some time later at 11pm. A little late but was appreciative to get some time.
Familienurlaub (1 Nacht), 15. März. 2021
The location was great and we enjoyed the indoor walkways into the mall and we were able to get very close to the waterfront.
The room was clean but overall the hotel was a little rundown however a great price for our family! We came during March break and were really dissapointed that we couldnt use the pool on our first day. Thats why we booked the hotel. As a suggestion, I would recommond using an online sign up form for the pool which would allow guests to eadily sign up and allow everyone a chance to swim. I found the hotel staff a little rude and overall not very understanding that we were upset we couldnt use the pool. A simple "I'm sorry you couldnt use the pool", instead of "We are just following public health guidelines". We would have choosen another hotel if we knew the pool wasnt guarenteed.
Thank you for hearing from concerns.
Familienurlaub (1 Nacht), 15. März. 2021
Not a March Break to remember
We stayed at this property because it had a pool. Well it has a pool that you could only reserve at check in. Check in time was 3 Pm and when we arrived at 4 PM all pool slots were taken and our room wasn't even ready. The room was ready between 530-600 pm. So my question is if rooms aren't ready at Check In how can all your pool slots already be used up. Very unorganized behind the desk. We also found a candy bar wrapper sticking out of one of the chairs. So I'm not sure what kind of cleaning was being done and why it took so long.
Gerald, Familienurlaub (1 Nacht), 15. März. 2021
The stay was good except the pool area.....i understand the time bookings but when there are only 2 or 3 people in the pool at once you should be able go in. Having to wait until 8pm or 9pm was crazy...
Tammy, Familienurlaub (1 Nacht), 13. März. 2021
Stay-cation 2021 part 1
I have stayed at this hotel many times over the years for Hal-con. I have always enjoyed how close to everything and convenient it is to everything I need. Covid kind of changed this and I get it.
My only negative about my stay was I asked for high floor room and I got the 3rd floor. not exactly "High floor"
One a plus note Brayden from the front desk was 100% a perfect fit for his role, he was a very big people person and always a delight to talk to. The server who worked the Breakfast hours she was just a gentle soul so nice to talk to in the early hours of the day.
Will I stay again... of course. Hopefully things will be a little different in the world the next time I book!
Thanks for a good weekend!
Jason, Reise (3 Nächte), 12. März. 2021
It was a very bog standard hotel. Nothing special but nothing to complain about.
Romantikurlaub (1 Nacht), 12. März. 2021