Holiday Inn Hotel & Suites Vancouver Downtown

Accommodation was overall good and reasonably priced. Locality was a bit out of main shopping area. Plenty of people around at sunset, so didn't have any problems.

We had a lovely time at this hotel. We arrived late and weary, and just wanted some sleep. When our room wasn't up to the level of what we paid for, we we in a new room in ten minutes. The service we received was top notch, especially from Claire who changed us to a new room and from Cesar who helped us move all of our bags and took us to our new room. The rooms are clean and convenient, but maybe a little dated. The pool is great and unique, but it does bisect the lower levels of the hotel, making navigating around a little getting used to. The location is great, right in the heart of downtown, with tons of restaurants, bars, and shops nearby. Cabs are easily gotten from here, as well. It was a great stay!

I was there sharing a room with a friend. The hotel was host to an event happening locally and we were supposed to get breakfast coupons for the participants but we were told that since we reserved the room via 3rd party (Hotels.com) we were not eligible for the complimentary breakfast. Pretty ridiculous since we went through Hotels.com last year too and got the breakfast vouchers, which were paid by the event organizers. Very bad customer service.

Was put in the Dungeon. Room Smelled very bad. Carpet was Wet. Mattress was Very Hard Way, Way, Way overpriced. Only Good thing - nice pillows