We got there late due to morning car troubles, called Key West Inn that morning to let him know, no one picked up the phone, once we got closer we called and told him we would be about and one and a half away, unfortunately we hot pulled over in Phenix County Alabama, so we got to hotel later then we had told him, and boy did he let me know that 😡 then we had 1 room reserved, previously had reserved 2 but canceled, then rebooked the 1 room. And he was not very pleasant about the confusion he started at the window. We have stayed there before with an ok experience then..but WE DEFINITELY WILL NEVER BE BACK, WOULD LOVE TO GET A REFUND, very disappointing and the ROOM #119 was very very dirty, we had to ask for spider spray and he didn't even ask why, just gave it to us. I have loads of pictures, the used rolls of toilet paper had previously been hit with shower water, prior to us in the room. Holes in the blankets, refrigerator never got even cool, we lost food due to that, had to buy us new toilet paper, the head board was terrifying we laid towels on it before we used our pillows. And on top of that, he put us in a handicap room, neither one of us are disabled, we felt horrible in that room.