Brookside Resort by FairBridge - Gatlinburg

The pictures you had of the rooms were not accurate and due to that I asked for a more expensive room with features we did not want. The room had features that were not shown which would have let me know that I did not want that room. We have stayed at this hotel for many years and the picture shown was of the rooms we have had in the past. We talked […] to the registration person and changed to the area that we wanted. We were given fast and courteous service. However, due to booking through Hotel.com we were charged for the more expensive room even though we moved. We had a very comfortable stay. The only problem was a bottom sheet that popped off the mattress each night. There are sheets that fit the mattress available. Mehr

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Overall it was a pleasent stay. disapointed that the pool wasn't open as everyday was suitable for swimming. The free breakfast is a good idea but wish that it started earlier for those of us who had to be up and out before 8:00 AM.

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i canceled my reservation 5 minutes after arrival. this hotel ia absolutly wrong place to stay in..

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Wasn't what I expected, looks a lot different from the photos. Bathroom was super tiny! 2 adults, 2 kids stayed, not a whole lot of room. Overall wasn't terrible, but needs to be updated. Wallpaper peeling, carpets need cleaning, etc.

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Well the service was okay, but the hotel had an odor, ended up getting a different room and although it was better, I still wouldn't reccomend this place.

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I loved the fact that it was right in gatlinburg but there were alot of better choices in the area. very outdated and the smell of the room in general was not great. I suggest somewhere else.

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I will certainly try to stay at Brookside on our next visit to Gatlinburg. The stream is most enjoyable and relaxing. If exercise is your thing which is important to me, you can certainly get a cardiac workout no matter which direction that you go. And you location is ideal for walking to the main drag for sight seeing.

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My boyfriend and I absolutely loved this hotel and keep telling everyone how wonderful everything was. It was clean and beautiful. The service was great, the maids were there everyday, the office workers were helpful when we had questions and made us feel at home. It was nice that it wasn't on the main road and it was very quiet. The only thing we were […] sad about was that it was a lot more walking than we were hoping to get up and down the hill to get to the main drag. But the trolley did come in handy (which is just right out front of the office.) The breakfast is the same every morning which got boring but flapjacks is just across the street. But overall, we were very happy and will stay there again. Mehr

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We loved it! Fireplace in the room and balcony over the creek. What more could you ask for? Excellent location can easily walk to downtown gatlinburg.

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Bathroom fixtures and flooring were very old and cracking. Sheets and blankets looked very worn.

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the room was nice and we loved the fireplace in the room and the balcony overlooking the water. staff was friendly. only negative was they ran out of milk and juice at the breakfast so there was food but nothing to drink BOTH MORNINGS so I guess they only keep 1 gallon of each so if you don't get there early, your out of luck!

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We had a great time. The room was perfect for us. Wish we could of stayed longer. The only thing we found wrong was the water pressure in the bathroom was too low and the door was sticking.

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I really loved the view of the creek out of the backdoor but the rooms do need to be rennovated. Overall the Hotel was clean, the rooms were nice and cozy and even had a fireplace which was really nice but the weather was too warm to use it. It was convenient to surrounding areas, so we didn't have to travel far for entertainment.

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The rooms are awesome! We loved the fireplace and the balcony over looking the creek. The staff is so sweet and so nice. I can't wait to go back!

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This hotel needs some MAJOR updating and cleaning. Our room had stains on the carpet and crumbs/skittles on the flloor beside the bed so it obviously was not swept properly. The beds were old, tv was a little 27" (haven't seen one of those in years) and the tv stand, table, etc. were all tattered and looked like they took a beating. We will NEVER stay […] at this resort again, nor do we recommend it to anyone! Mehr

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The maid don't even knock in your door just in case you need service in the morning,in my 3rd day i had to go to the front desk to ask for services change towels and replenish toilet paper she went later on and don;t clean the room just change towels ,no internet for more then 48 hs.,the breakfast was simple the coffee horrendous,I never come back to […] this hotel and I do not recommend to anyone one thing good the bed and the chimney. Mehr

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The staff was friendly and the location was okay. The negatives were the dated rooms the rooms smelled old and were in need of serious renovations. The pictures online do not give an accurate representation of the room. This is like a 1 or 2 star motel.

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novelty!!!! they still use brass keys to get into the rooms

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Lovely place with many amenities...nice breakfast...clean room...very hot water...comfortable beds....plenty of heat...very large room... only small critcism is that the room was so large that there could have been a slightly larger TV for easier viewing. Otherwise, there was many channels from which to choose....

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It was a decent hotel. We were expecting something bigger, especially for the price paid.

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Hotel was very beautiful. The staff was very friendly and helpful. Everything was clean. The sound of water behind the hotel off the balcony was very relaxing. I enjoyed my stay. The only thing that concerned me was I did not realize there was a fireplace in my room. Because prior people had made a fire in the fireplace the room smelled of smoke. I […] realize this smell is not going to go away when there has been burning wood. But the smell was not appealing. Mehr

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Everything was great but it was a little farther away from downtown than I expected.

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The hotel experience was good. The staff was helpful and friendly.

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Was very disappointed! Not at all what we expected according to description given on internet!!!! Will not be staying there again....(TV WAS VERY SMALL, THE CARPET WAS FILTHY, THE BEDS WERE TOO SOFT)BAD EXPERIENCE OVER ALL----------

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We only stayed one night because the accommodations were terrible. The carpet was so badly soiled I was afraid to walk on it with my bare feet. The TV was so small we couldn't see it from our beds. The room was so dark and dingy it gave me the creeps (think Bates Motel). The pictures on their website were very deceiving and for the price it was not […] up to standard. Mehr

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The Creek was beautiful, and the hotel was within walking distance (or almost) to Gatlinburg main street. Front desk people were very friendly. The biggest problem is that the elevator was not in optimal working order, and the doors closed with a Very disconcerting BANG every time. No other problems with elevator. Even though it didn't sound safe, we […] were never left stranded! ;-) Also, room service only came to our room two times during our 5 day stay there, and one of those times was because we requested it. Rooms were overall pretty old, and furnishings old/outdated, but overall pretty comfortable, and clean. The Creekside balcony was very worth any negatives of the room!!!! Awesome relaxation! Mehr

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we wanted to be off the beaten path which we were. The room was ok, real dark inside, had a balcony and brook outside down below. Could have been more updated overall in and out. The elevator was in bad need of Repair, assistance or all! The doors would close like a gilliten and then bounce apart and close and make some noises. Beware don't put your […] hand in there to hold the door. Overall it was ok Mehr

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The views and location where great, the cleaning service could do a better job and do early then 4.00oclock in the afternoon.

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My husband and I enjoyed our stay, we had a balcony over looking the river and a fire place in the room! 307 smoking room.

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we loved being in Gatlinburg,Tenn.,,i will stay again,,and i'll will let friends know that your hotel is a great place for familys..

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Very old and needs a serious update. Didn't look like the picture online. The room smelled, the room had very little light and was very dark, the refrigerator was froze up and wouldn't keep anything cold. The so-called breakfast was a horrible joke. Would not stay there again or recommend it.

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my family loved our visit!! it was a pleasure to stay at your hotel,i will stay there again!!

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Just need to upgrade the tv's. Also the tub could be a little bigger.

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We enjoyed our stay and would go back again. Just wish it was a bit closer to downtown. The balcony over the stream made our stay perfect.

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We enjoyed the hotel because it was located by a creek. It was very relaxing. The people at the front desk were very helpful.

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No toilet paper when we arrived - had to ask for some. Non-working light fixture. Cleanliness: Smashed bug on the wall - still there after maid service following day. Stained comforter. I had to clean the counters before using them. Table on balcony was filthy. Room definitely NOT clean. Breakfast: Casserole is sliced potatoes with scrambled egg topping […] - completely out when we went to breakfast at 9AM (breakfast served from 8-10AM). Also, out of coffee! Apples were spoiled. Bagels and muffins were stale - many were thrown in the trash. Biscuits were good, but we ate the last of them at 9AM - none left for others. Won't stay there again!! Mehr

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Excellent location, clean and comfortable room. Great price. Enjoyed sitting on the deck and listening to the creek. Left our window open all night, so relaxing. Elevator smelled like cigarette smoke. Could use some updating but other than that no complaints. Would stay again.

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Room smelled moldy when we opened door. Luckly I take lysol when we travel. room looks nothing like pics. funiture was old and falling apart. TV was old and the remote would not work 3/4 of time. Tried every day to connect to internet could not connect , even called front desk to make sure I had the password correct. The only nice thing I can say about […] this room was having the stream outside room. Mehr

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Very nice location, liked balcony by the creek. Hotel and rooms are outdated. Did not get maid service second day we were there, not sure what happened. Staff at front desk very freindly. Not close enough to downtown to walk to attractions. Wasn't the worst stay, but wasn't the best.

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