Paradisus Playa del Carmen La Esmeralda All Inclusive - Playa del Carmen

I reserved for 2 adults, but brought my teenage children with me last minute so I had to pay $90 extra per child, per night - I expected to pay some additional monies, but it was $180 extra on top of the prepaid amount agreed upon originally. But my kids did LOVE the place, and enjoyed the food, especially the frozen chocolate milk they drank while […] sitting at the pool's swim up bar. The kids are 13 and 15 years old, but were told somewhere else if they crossed "the line" (invisible) and by mistake sat on the "adults only" side in an open restaurant... not very clearly marked where you have crossed "the invisible line".... I got off the jet skis and fell on a sharp rock that hit the arch of my foot, so I couldn't walk for the rest of the day. Go easy when you go into the water because there are a lot of rocks that are not quickly seen through the water. They volunteered a wheel chair, but we had to keep returning it and calling for it everytime we needed it again. However, the staff is very sweet and try to be helpful every which way. My kids thanked us for taking them, they absolutely loved it and the jetski rides. The hotel itself is LOVELY, very relaxing and beautiful to look at in every direction. Just follow the rules! Mehr

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We enjoyed our stay very much. The hotel was perfect!

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Passion restaurant manager was rude and not accommodating to bend the close toe shoe policy in regards to dress code. Our friend even went back to his room and put on “designer sneakers”, but still the stuck to their rules. I think there may have been 6 people in the actual restaurant! We came as a group all dressed very nice (dresses for the women, […] button down shirts and pants for the men) except for one gentleman who forgot close toed shoes. we are staying at a resort on the beach in Mexico!! Mehr

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This was the second Paradisus we enjoyed. Great for family vacation. Excellent service and food. Will return to another Paradisus. Beach is small however no need for complaint. Minor issues were they could not accomodate for a king bed. Seemed like the resort was no way at capacity. I had asked for ballons and champagne to be sent to our room for […] my husbands birthday, twice, at my expense. They never showed up. Mehr

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Our concierge Carlos was so kind. We enjoyed a great family time. Is the perfect hotel to not go out.

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We were very happy with the hotel! It is only 1 year old so everything is new, clean and cool looking. the decor is fantastic, on the website I thought it was computer generated images, but it does, in fact, look exactly like that. The staff is very good, most speak english, but if not, it is still easy enough to communicate. I recommend bringing 5$ […] bills to every meal to tip your waitress/waiter, then the next time they will know you and will bring you what you want without even asking. The quality of alcohol changes too once you tip. Plus, 15$ a day to you (if you are going to this hotel) is not a significant amount, but for them it is and they greatly appreciate it. We had a swim up suite and it was fantastic. The jacuzzi tub on the balcony was to die for. The SPA... don't even get me started, though for that price it is what you can expect. The only annoying part was the time-share tour, we declined the tour politely right away and the gentleman was a bit pushy, but all hotels in mexico do that so it's nothing new. we didnt want to waste even 1,5 hours (that they promise it is, though i highly doubt it), so it was ok. the beach was a bit rocky but if you walked a couple of feet it was fine. we have no complaints at all, everything was fantastic!! Mehr

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Great hotel, especially for families. It is separated into Adult Only and Family sections. Great for kids. Lots of activities, kids club, kids pool, kids menus. Staff is super-helpful! Do not recommend using restaurant reservations through your concierge. Once we asked and were told that the next available reservation was in an hour. We went directly […] to the restaurant and got seated right away as it is was almost empty! So not sure what the deal with that was, but otherwise everything was perfect. Highly recommend! Mehr

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The food and hotel were awesome. Nightly shows that were very good and interesting for all ages-lots of dance. The staff was great. We have multiple food allergies including gluten. We were able to have great meals at the buffet and restaurants. Top notch! Pools were very nice-water a bit cold. Ocean and beach beautiful. I'd go back in a heartbeat!

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We enjoyed the concierge sweet and the service was amazing.The guys at the pool made sure you were always content.Please tip them they work very hard in the heat for you.The restaurants were good ,Vento was nice and the habachi was great.They had a great buffet you really don't need to go to the restaurant every night,especially if you have little ones. […] beach is ok you would not go there for the beach.It was better then i thought .The biggest problem I saw was the pools that are not concierge we're cold I,could not understand how much could it possibly cost to heat them.Your paying a good buck to stay here.overall it was a great time the people are so friendly we have been everywhere an the service here is very good,they go out of there way to get you drinks food ect .Room service was excellent anytime. Mehr

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We had a great experience in the hotel. The service and food were great. The only problem we had was our room had mildew smell and they had to come and spray it once a day to remove the odor. The room was very clean, so we couldn't figure out where the smell was coming from.

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everything perfect instead very cold water in the swimming pools.

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Such a great club! Food is simply great and lots of things for the kids to do.

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I stayed at this hotel with my wife and son of 9 years and it was a woderful time. The hotel is excellent, the food wonderful and the staff very helpul. I strongly recommend this hotel.

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The hotel was pleasing and adequate. The staff of room service,cleaning,swimming pools and restaurant were really polite and helpful. The staff of front desk and guest service were not so helpful and frankly if your query was not relating to an item they could get a commission out of you, they were not interested. Very sad... Because otherwise it could […] have been paradise. The bad: -Do not forget anything because the prices in the hotel are ridiculous.Circa 20 USD for cough mixture . -ATM charged me 20 USD for withdrawing 200 USD -Taxi that I book via hotel website never picked me up from airport, and hotel did not took any responsability...apparently nothing o do with them. Even thou the receipt is headed with the hotel name, and is done via there website. -They mess us around 3 different rooms. -The taxis prices to go to the town centre varied markeably depending of the prevailing wind, from 10 USD to 20USD.... About 2 miles. -the wardrobe did not close nor did the plug of the bath -not much choice of wine in the "inclusive" list, we had to ask 3 waiters which were the included ones.... The good: -Is difficult to mess up paradise -There are no bugs apart from mosquitos.... -The food offer is good. Mehr

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Went there with my 2 year old twins, my mom, husband and I'm 5 months pregnant. They treated us like royalty. No request was denied. I managed to gain 3 pounds in a week after only gaining 3 pounds total in 20 weeks of pregnancy. The food was that good and I'm very picky. The staff is amazing and I wish I had the ladies from FC in my house everyday. […] They did everything from set up our beach spots in the morning to making sure my 10 year anniversary was perfect. My concierge called me to wish me a happy anniversary on her day off. I can't go into all the details but everything was perfect. Mehr

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The hotel was amazing. My family and I went for five days and each night we had something fun and enjoyable to do. Meals were great as well. We are all vegetarian and the chefs at each restaurant went out of their way to make special dishes just for us and they were all great! My only qualm with the hotel was that he beach was not in the best condition. […] There were many rocks in the water which took away from the experience. Mehr

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The best hotel that we have ever stayed. Excellent service, food and restaurants. The only minus is the beach , very narrow but nice.

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The hotel was amazing!! Top notch service, accomodations, food etc.. We took our kids for Thanksgiving break and had the greatest time ever. The kids club was great and the kids were very well taken care of. There was also a game room with xbox and Wii games. The buffet and ala carte restaurants were amazing and so was the service! Thanksgiving dinner […] was fantastic, they had all the traditional foods and really felt like a holiday! The pools and beach were beautiful! I would recommend this hotel to couples or families. Mehr

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Beautiful location, friendly staff. The food was actually good for an all-inclusive. The drinks were great too!

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Had a great time, excellent service...

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Very nice hotel/decor which is apparently brand new. Big rooms. Huge open spaces. Food was terrible. Service is very hit or miss. Don't stay here is you area interested in having decent meals... They are cheap where they should not be cheap. Just one example, they serve watered down Tang instead of orange juice in the morning. They should be embarrassed […] to serve such low quality food when you are surrounded by such lavish furniture. They are also very strict with dinner reservations at their restaurants (even though each time we went, there was plenty of free space). Playa del Carmen is great, however I will not return to his hotel. Mehr

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It's a huge place. Nice for family with children. Separate Area for adults. Good food .very clean & big rooms With all the modern amenities. Right on the beach & walk up swimming Rooms are great.

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Staff was very friendly and helpful throughout my stay. For an all inclusive resort the food blew away my expectations in terms of freshness, quality and choice. The only complaint I have is that their website does not do the resort justice in terms of pictures of the rooms, amenities and resort. The rooms are great and I would choose to go back here […] and bring my family if I go to the cancun area again Mehr

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We went on this vacation with a 2 and a 4 year old. We stayed on the Esmeralda side in the family concierge section. The staff was excellent. They are very helpful, considerate, and personable. One concierge called us on his day off just to make sure all was ok. The staff at Naos would greet our kids by names at breakfast. The resort is brand new and […] well maintained. Highly recommended! We can't wait to go back. Mehr

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The best hotel in Playa del Carmen, Mexico, your restaurants are excellent

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Would come back, great kids and baby club, excellent food and restaurants. very comfortable rooms.

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Very Nice hotel is beatiful like everyting food very good.

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We have stayed at Paradisus hotels before, and this one is up to the standards! Loved the facility, the dining, and the exceptional staff. Highly recommend.

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The hotel amenities were great. The master suite was very comfortable and modern, very clean. The only thing I didnt like is that the kids club was closed from 5-8pm due to low season, and it was a great time for the kids to spend there as we had already gone to the beach and pool.

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From Check in to Check out, courtesy of Staff, installations, food, and rooms, this was by far my most enjoyable hotel stay in a while. Everything is top notch. No more to say. You will not be dissapointed

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Excellent service, restaurants and facilities. Hotel personnel was very friendly and was always ready and eager to help.

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small double beds, staff was the best, most accomadating i have ever dealt with. not a lot to do unless besides laying around the pool or the beach. the people in charge of activities did really well, especially Ivan, he was very up beat and informative.

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Amazing hotel, amazing service and incredible food! everything at our stay was perfect, including the spa services. the restaurants are unbelievable , you can have dinner at a different place with a totally different menu, class A+ food. my personal advice is not to spent time with the sales team that offer you some special discounts if you go to a […] meeting where they explain the benefits of club melia, you get to be there for not 90 but 120 min, and it gets sooo unconfortable! the place is amazing to stay a whole morning trying to say NO! Mehr

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Great Hotel, great staff specially at the family concierge side, Hector the bartender at the wet bar was great, so was our waiter Carlos at the pool restaurant!!! Beautiful Vacation..

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I have been to other all inclusive hotels and this is atleast a 41/2- 5 star. The best part is the food and service. However, if you are a beach lover you will find that part of the beach has large rocks when you walk into the water...

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Our family had an unforgettable experience at this beautiful resort. It was not our first vacation in the area, but this location was unlike anything we've seen before. We like the resort's contemporary style--at times we thought that we were in Europe. Rooms are beautiful, comfortable and very clean. The resort was not fully occupied or crowded, making […] our experience even better. Moreover, a majority of families were starting their day around 10:00 a.m., which let us avoid lines and wait times at the buffet. Staff is friendly and fun. We especially want to thank bellboy Alexabith (he goes by Alex), who use to use live in our hometown of Chicago. He gave us useful tips, was very friendly, and made us feel even more comfortable. The only thing that needs improvement would be the rocks in ocean shore. There were limited places where you could enter water and not kick a rock! Also, the resort has few choices for recreation activities. It would have been nice to have more than kayaks and jet ski. Additionaly, more organized activities for kids in the pool and at the beach. Mehr

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Its quite new so it looks very clean, loved the room with entrance to the pool. Food is good as well as good quality drinks. Sometimes I felt the hotel was too big so you hace to walk a lot to get anywhere. The other bad thing is that its next to a not very nice neighborhood in Playa del Carmen, although its close to the 5th Av.

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great people, food and culture. We traveled with 2 kids and they had such a great time in the Kids club that we had to beg them to spent time w/ us great food and entretaiment at night, my wife is a very picki and health freak when it come to food and she was very satisfied, if is not on the menu they'll make it will definetly come back

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Very good hotel. Brand new. Excellent condition. Good food. The one bedroom master suite was superb: very large living room, spacious bathroom, spacious bedroom; all usual amenities were there, including a bid jacuzzi in the balcony. Good choice of restaurants. Good service. The beach is good. There are some rocks close to the entrance of the beach, […] but no rocks on the left side (close to the family concierce section), which is perfect for swimming, even for small children. Mehr

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THE HOTEL HAD THE BEST FOOD AND SERVICE. VERY GOOD RESTAURANTS AND LOUNGE. VERY GOOD EXPERIENCE.

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We love this resort a lot. The room is very clean with a huge bathroom, the food has very good quality and good service from the staff

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Our family just came back from Paradisus La Esmeralda. Everything was above our expectations. Service, food, rooms and kids club were excellent. We stayed in many 5 star resorts in Mexico, Europe and Caribbean but this one was the best. The staff treats you like a royalty. Thank you Paradisus for this wonderful vacation! Keep it up!

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Very great service and friendliness of the staff. Close access to beach. Rooms were great an you can stack up your fridge, just call and ask. Location is a short drive to 5th avenue.

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Nice hotel , good service , good food, family shows everynight. No ocean view in any of the hotel rooms. Not a very big hotel so therefore is not too crowded.Very strict in pool schedule only until 7 pm, dissapointing when your children want to swim a little longer.

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one bad experience after another and the staff was the worst. I have stayed at many AI hotels and this is a wolf in sheeps clothing....looks beautifull but EVERYTHING goes wrong and they dont care. Not enough lounge chairs in the main area but plenty in the family conceierge area that go unused. many rooms overlook a dirt area, lights did not work, […] changed room and showere was clogged...took three hours and four visits to fix so we missed dinner and the show. everyone was given the wrong activities schedule and therefore kept showing up for things that were not there, managment NEVER corrected this and let a theatre full of people wait for a show that was not happening for 1/2 hour. TV guide lists channels and languages wrong, message light on phone would never go out dispite 6 calls to operator, NO security at night therefore guests were moving other guests belongings from palapas. I have never heard so many people complaining to managment and they were all met with blank stares and "it was a mistake" that is all they ever said to everyone and acted like it was the first time they were hearing it. Spa advertised over 12 but wouldnt let my child get a service, same with the yoga class. This is no way a 5 star unless you have paid extra for the family concierge and then maybe a 4. Never been more dissapointed in my life!!! Mehr

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excelent, the best. es un excelente hotel, la comida demasiado buena, la atencion demasiada buena, la habitacion lo mejor,

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For what the hotel charges, was it worth it? Definitely not. Maybe half of what we paid. We stayed at the La Perla which is adult only - how would one know that adult only - to the resort means 20-34 years old with the desire to party your face off. I think the resort lost view of who they were marketing to when they decided to open the doors to everyone […] and their dog, just to put heads in beds. Nothing like watching a bunch of young adults at the swim-up bar pee in the pool (hello, there is a "very clean" bathroom right behind the swim-up bar!), and party their faces off until they’re falling down drunk and puking in the flower beds. When I book an all inclusive resort I look for the "relaxing" factor and this was what I was told we would get from La Perla. For the first three days, the resort was nice and quiet and enjoyable, regardless that we had to ask the front desk to restock the bar fridge "every day", remind the cleaners to clean our room everyday - although they only ever did it during siesta time. Day four hit and wow the resort changed. Ask me if I'll go back? Never. By the way, watch your iPads and your wallets. The servers at the dinner restaurants like to acquire your items when you turn away during a conversation. Talk about sneaky. However, is the resort itself beautiful? Yes. Are there any activities? No, not really. Mehr

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Let me start with our overall trip was excellent!! Best food of any all-inclusive a little slow on the drink order with dinner, but then just bring one with you!! Communication of daily activities need to be bettter distributed and the beach was disappointing. The shows were very entertaining!! We had a very enjoyable trip!

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Overall, it was a pleasant experience. The food was average, which is not bad for an "all-inclusive. Some attention to detail was missing (no manual for the room) and for a brand new hotel, there were some wear and tear already. The decorations were amazing if you like eclectic modern. Service was good. The beach was a disappointment--narrow beach and […] somewhat rough. Mehr

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