Crimson Beach Resort and Spa Mactan - Lapu Lapu

Sehr angenehmes und sauberes Hotel. Leider haben sich bei der Buchung zwei Schwachstellen gezeigt. Erstens wurde ein identisches Zimmer mit und ohne Frühstück angeboten, war so nicht klar ersichtlich. Auch die Grösse der angebotenen Zimmer wurde durch den Anbieter etwas optimistisch bewertet, für 2 Personen ok, für mehr wird es eng. Die Mitarbeiter […] sind sehr freundlich. Das Hotel ist für Familien sehr zu empfehlen, wobei Ausflüge in die naehere Umgebung, ausser übers Meer, nicht zu empfehlen sind. Mehr

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Wir haben das Zimmer unter der Option 2 Erwachsene plus 2 Kinder (1 + 4 Jahre) gebucht. Wir kamen mitten in der Nacht an und standen in einem Zimmer mit Doppelbett und Babybett. Auf Nachfrage am nächsten Tag wurde uns eine Matraze fuer 45 Euro die Nacht angeboten. Nach längerer Diskussion wurde uns die Matraze umsonst ins Zimmer gelegt und dann war […] das Zimmer voll. Die Koffer konnten wir gar nicht ausräumen, weil der Schrank nur aus 4 Kleiderbügeln plus Tresor bestand. Ansonsten gab es kaum Ablagemöglichkeiten. Das Frühstücksbuffet war super. Leider gab es nicht immer genügend Babystühle. Die Poollandschaft war super. Vor allem der Babypool und der Pool für die Halbstarken. Mehr

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Ein sehr gepflegtes, sauberes und luxuriöses Hotel mit eigenem Strandabschnitt, der allerdings zu wünschen übrig lässt. Das Frühstück war ausgezeichnet, besser geht es nicht! Leider ist das Essen/ Trinken sehr teuer und man bekommt dafür kein besonderes Gericht. Die Cocktails aus Plastikbechern sind nicht zu empfehlen. Es gibt einen Fitnessraum, der […] kostenlos genutzt werden kann. Ein Abendprogramm wird nicht angeboten. Daher würde es mir nach ein paar Tagen schon langweilig werden. Mehr

Authentische Expedia-Gästebewertung

Beautiful rooms. Friendly staff. A bit out of the way with nothing around it. Food at the resort is expensive ($20US/pp/meal minimum) and there are no surrounding restaurants unless you take a taxi or shuttle an hour into Cebu. Our AC wasn't working properly and they had us in a new room within 15 minutes. Very family friendly with a dedicated play […] area/baby sitters for kids. Not much of a real beach, but plenty of chairs for lounging. The spa treatments were wonderful and a bargain. Mehr

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Very good resort but the reception on checking in we're too slow. But overall considering its just a 2yrs. old resort it's really good. The staff were very friendly, kind, helpful and polite. Specially the girl in the restaurant who's name is Jack/Jacky she is very pleasant.

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Excellent service, very nice place to relax a couple of days. Food was alsp good, the beach is small but enough for refreshing and snorkelling a bit. For going out take a normal cab, it costs half than the hotel cars do. Would go there again.

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I stayed here for four nights on vacation. Five stars for the hefty price (better off somewhere else), staff attentiveness, and comfort of the bed. Four stars for the elaborated breakfast which changes daily. Three stars for the medium sized pool and the beach with many rocks at the bottom. It would be nice to have some non-motorized sport equipments […] available for leisure. I suppose you know where to go to get more bang for your bucks (pssssst....it starts with Shang..) Welcome to Cebu, I hope you have a nice stay! Mehr

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enjoyed my stay there friendly staff and very helpful.ill give it a 5 star ratings

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We had a fantastic family week here. Service (as almost everywhere in Philippines) excellent, warm and caring. Everyone from Front Desk to the ladies in the Kids Center, to the bodyguards and waiters/waitress, to the gardeners. The place is very nice and cosy. Very enjoyable. And overall good value. Yet, kind of small/compressed. From one restaurant/bar […] to the other is 20mts (or one floor) away. The menu is the same for the three restaurants, so after two days you know it me you want to try something else. Breakfast buffet is not that different per day. And the rooms small too. We had the "Deluxe Garden" that feels tight. Fitness center too small. Location is kind of far from everything, but with good couple of local food restaurants around. I would consider again, mostly because of the service and the kind of resort. Mehr

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My wife and I recently spent 4 days at this 2 year old resort. It is beautifully landscaped and with a picturesque view of the ocean. We had a deluxe room with a king sized bed located at ground level. Although golf-cart transportation was available our room was within walking distance of all the facilities. The food was good, but the drinks tended […] to be "weak". However this was my experience in the entire Philippines since they measure the alcohol using the equivalent of a half a shot in the US. Although they advertised nightly entertainment none was available during our stay. I enjoyed a day of SCUBA diving with Naz and his crew. They were great but I was disappointed to learn that their boat lacked oxygen for use in case of an emergency. This oversight was a definite safety risk and should not have occurred. My wife enjoyed the yoga classes. We arranged for a city tour of Cebu by the resort. The driver was a pleasant fellow who drove us to the various historical sights. However he was not well-versed in the historical facts. We are not beach people so the inadequecies of the beach area did not affect us. The pool area was large and easily met our needs. The entire staff was friendly, cordial and attentive to all our needs. The resort provides transportation to and from the airport at a cost of 650 pesos each way. However, you can do better by using a local taxi for 400-500 pesos. Overall we had a great time and we would highly recommend this resort to all. Mehr

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Thrilled at the modern low rise Asian style resort resort. Tasteful and practical design. Staff very friendly and helpful. Food very good, especially the breakfast buffet and the happy hour specials help to increase the fun and stretch the budget. Only a few land based attractions in Cebu but it was just great to enjoy the water.

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This place is nice, but they nickle and dime you for everything, it needs to be all enclusive.

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My husband and I stayed 4 resorts during our vacation . And I would definitely go back .It was quiet, small , and laid back which we were looking for. The resort is fairly new.Room was comfortable, clean and food was very good. The service was excellent, staff were very attentive. If you are looking for quiet, serenity,relaxing ,(literally not doing […] anything) away from work ,the city and night life, then this is the place . Mehr

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Excellent setting for a vacation, as a couple on honeymoon we found the hotel really did meet our needs in every way. My only criticism on service was at the Azure Beach Bar where we had to wait over 10 minutes to receive our first drink, although it was happy hour (5:30pm) it seemed strange to have 4 or 5 people taking orders and serving tables but […] only 1 person preparing the drinks. Just a small minor point on what was an excellent honeymoon. Mehr

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Great resort, nice beach and perfect services. Restaurant and activities were pricy though (expect to pay over $10 for a dish, $5 for a drink and over $60 for a boat trip). The resort is not walking distance to anything, about 30 km from Cebu city center, but they run a free shuttle to the city 3 times a day. Highly recommended for a weekend getaway […] or for a family vacation. Mehr

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Good service, nice room, the place is kept clean. Not much to do though - the beach is small and I think man made, most people hang out at the pool. Not much in the area either - but there is a free shuttle service to Ayala and SM Center. Bring good company (AKA its good for couples, and you'll see a ton of Korean honeymooners). There are some fairly […] expensive water activities, we went for the snorkeling trip to another island, which was okay. Not the clearest waters and locals actually come out in their boats to try and sell you (very) overpriced items while you're trying to relax in the ocean and do some snorkeling. They wait around and try to talk to you when you pop your head up or glance your way. Ruins the experience for sure. The guys who took us out there were great though. All of the staff at the resort are, its one of the best parts. If you want to stay in one spot, relax and enjoy someones company its a good place. Mehr

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Overall satisfied with hotel stay. But Crimson should (1) Increase power in the shower (2) Prevent water from shower cubicle seeping onto the toilet floor (3)Ensure the full set of toiletries are replaced everyday eg we had 2 new face towels on 1st day, one on 2nd day and none on last 2 days and no shavers throughout (4) Reduce waiting time for taxis […] as we had to wait 30 minutes for one. (5) Increase the frequency and capacity of free shuttle service (6) Arrange for change of room. My son stayed in room 608 downstairs and asked to change to upstairs but was not done. (7) Prevent wrong charging of bills to guests eg we had a bill incurred by Room 610 to our Room 612. Mehr

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Very polite staff and always doing their best. Grounds are very nice and safe. Only drawback is not much to do off the resort

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It was more than I ever thought it could be and the few issues I was having problems with if i would have just looked the info sheets over it had everything covered i just didnt know it. I was overwelmed by everything and the resort and the staff it was all great... Thanks

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The property is nice and the rooms are comfortable. The restaurants are good and the pool side massage was reasonably priced! What dampened our stay was the continued pestering by hotel employees to take tours. We took a tour and it was not what was in the description. The hotel seemed unconcerned. I was promised a call back from the GM, but never got […] one. We did have a problem with the hotel car pick up from the golf course and after complaining, we were compensated with a free airport transfer and apology. The cleaning staff seems to be distracted. We had to ask for towels a few times and they took the trash out of the trash can and left it on the tub. Toilet paper, razors, shampoo, tissues, etc. were not refilled. Our a/c battery went out and we called to ask for it to be replaced, as our a/c was not working and the room was hot. They said they would get to it as soon as possible. When my husband said, "No, you must come now, we are not staying here with a hot room...", someone appeared quickly. There just seems to be some sort of overall customer service "gap" in the Philippines. We have lived overseas and our expectations were quite low - they were met. My recommendation is to go to Boracay or Palawan if you are going to the Philippines. There is not much to do in Cebu. Mehr

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Our stay was very pleasant because the staff were warm, welcoming, and accommodating. The wifi connections were very weak in the guest rooms but worked well in the public areas. Great spa and had relaxing massage.

Authentische Expedia-Gästebewertung

Was a bit hesitant choosing the hotel. But Crimson exceeded my expectations. The staff were all so kind hearted. They made sure they greeted you. Food and breakfast buffet were all excellent. The facilities ground were also well kept.

Authentische Expedia-Gästebewertung

Yes it's a great resort with all the trimmings as you would expect from the price. But there are much better places in better location on REAL beaches in other areas of Cebu. That's why I wouldn't recommend it.

Authentische Expedia-Gästebewertung

The hotel is difficult to find, even for the taxidriver. Greetings at arrival is superb and service is excellent. The restaurant who served our buffet dinner was as sitting in an icebox. This is my only complain. Nobody cared about the freezing cold and I catched a cold, during that night. Next evening we had dinner in the music room. Excellent service […] and good food. Morning buffet a bit crowdy and noisy. Only small complaints. Overall a very pleasant stay. Mehr

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Authentische Hotels.com-Gästebewertung

there was no hot water when we arrived in the room, after calling the Manager, trhey finally sent the hotel maintenance and they discovered that it had been switched off!......then the internet all the sudden stopped working but the worst was at night at 11:00pm when we were sleeping house keeping came to clean the room next door, banging the door, […] having loud conversations, draging the dishes...to a point that we had to call for the third time in a raw the manager who finally sent security......for a 5 * resort I though that it was simply unacceptable.....the cherry on the cake was when the next day , the only time we wanted to use the pool, the pool staff informed us that there were no more towels......and did not even offered to wait or to call house keeping to get more towels...they just let us leave but when we arrived to our room, it was then 5 pm, our room had not been done.....when we treaten to request our money back, the manager offered an upgrade but franfly speaking...the quality is not there...if you want to really enjoy a first class resort go to the Shangri-La Mactan......it's a little more money but you won't be disappointed......Ho I forgot....at the entrance of the "Krimson resort" they have some bungalows in construction which does not make the entire look appealing...! Mehr

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After driving through the streets of Mactan, and arriving at the resort, I was impressed at the quiet surroundings. The service with our bags and check-in was great, and the staff very hospitable. This resort was breathtaking, with the views and the rooms. Well maintained and clean. The food was excellent, we've tried 3 of the 4 restaurants they had […] in the resort. Our children had fun within the resort. If you like to play badminton, they do have 3 courts available (I think I've seen only a handful play inside). The kids area was safe and very accessible. The only thing I have to really complain about was the speed of the housekeeping staff. I had to ask twice for some items requested such as a comb and to take the dirty dishes away. It took so long that I just left it outside on our patio to be picked up (didn't really want to go to bed with leftover food on the table). Apart from that, this place is beautiful, and really a nice spot to have a RELAXING vacation. Even though some people might want to do some activities (which they can) this seems to be catered to a calm, relaxing and quiet environment. The Spa was great (from what my Wife has told me) and really not that out of the way. If you're looking for a big beach, sorry to say it's not that big but enough to just sit and lounge. They do have a beach volleyball court set up there as well. A lot of Koreans and Japanese tourists that go there as well. Really happy with this place and would definitely come back. Mehr

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Went there for a weekend in end of Feb. The resort deserves its 5-star rating, the facilities are just amasing and the staff is friendly and smilling from day to night. The resort and the area are perfect for a relaxing moment. Spa, swimming pool, beach, snorkeling and other water activities are provided by the hotel. Do not hesitate to bargain the […] price of these activities (a 10 to 25% discount will be easily offered). Buffets for breakfast, lunch and dinner are just delicious. Mehr

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Quite good location though not easy to find even for local taxi drivers. In general a good and comfort hotel to have relaxed holidays, but quite some details should be improved. Service is ok, but needs to get more training on how to treat international guests. please do not just because 80% guests are from Korea that all Asian-looking people are from […] there. It becomes an insult when different staff from the hotel ask every day whether we are Korean. We are not. Same very embarrassing question to ask single mom's kid every day where her dad is. We stayed during Chinese New Year, and it's nice that the hotel was decorated to celebrate it and also served Chinese food in dinner buffet. But the food was terrible enough and the tea was the worst thing I ever drank in my life. I almost wanted to say that I can give them some of the tea leaves I brought with me so that I don't feel so embarrassed. And can you imagine a 4.5 star hotel's waitresses use one-time-use chop sticks to do their hair? That isn't funny at all. In general a very comfort hotel, but quite some details can be improved, e.g., pls don't give us the old and torn towels, pls allow the guests to have place to dry their swimming suits and some clothes in stead of hanging them on chairs on the patio. By the way, the chairs on patio aren't that clean at all. Mehr

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Great hotel. Rooms are big and bathroom even bigger. Very friendly staff. The beach is very small which was fine for us. But the problem with the beach is that it is rocky (at all times not just when the tide is low). Great happy hour at Azure. The bus into the city was good but it would be more convenient if there were a few more times on the schedule. […] Overall we really enjoyed our week there. Mehr

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My family and I thoroughly enjoyed our stay at Crimson. The staff was, by far, the friendliest and most attentive staff of any resort we have visited. The beach was a bit rocky, but great for snorkelling. Many water sports are available and reasonably priced.

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The hotel was in the middle of management change and an airline cargo dispute, so some of this may not still be true. We arrived with our luggage lost, same cargo dispute, but the hotel was very helpful in keeping us posted on the progress of our luggage and getting us essentials. When our luggage arrived they had someone at the airport to bring it […] right to us. However, our room did not seem to be ready. The mini-refrigerator was not working, the safe was not working, and the lounge chair in the room was missing. The fridge and safe were replaced within 10 minutes of us calling, but we never got the chair. Restaurant and bar service were excellent and the food fabulous. The food was a bit pricey, but given to leave the resort and taxi into town would have cost more, we felt the atmosphere (we ate at the outdoors beach front) was worth the price. Our average dinner, with drinks, for two, was about $40USD. The resort offers some water sports and a program for kids, but there is nothing else to do around the resort. If they fix some housekeeping problems, and you want to chill, this might be a good choice, for not too much money. Mehr

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The Hotel is nice but somewhat basic with no Ironing Boards/Irons and a lack of plug points if you have a lapop and Mobile to charge ! Internet Acess is woeful. It is a taxi ride to everywhere and many of the cabs get lost finding the Hotel. Hotel staff are wonderful, but stay at the Shangri-La instead.

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My wife and I had a wonderful 8 days at the Crimson in Mactan!. The hotel is very intimate and romantic. From the first day when our inbound flight was moved up and we arrived in the middle of the night, every effort was made by the staff to make us comfortable. The restaurant served a wide variety of local and international foods and everything was […] prepared to perfection. The buffet was excellant! There is a wide variety of water activities and the beach area is quite nice. Room service is 24 hours and was always delivered in a timely fashion. The rooms are very nice and well kept. We loved the large bathroom, huge tub and separate shower. Very quiet area and it was so pleasant taking walks around the grounds late in the evening. Definately a place we would return to. Mehr

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Crimson was just what I needed. it was a very clean, comfortable room with beautiful pools and a nice ocean view. The beach was a bit small, but had enough room to relax next to the waves a get in a nice swim. The staff was incredibly friendly and the service was excellent. I would not recomend this hotel if you want to see the Philippines- it is very […] isolated in a bubble. however, if you are looking to relax and escape this is your place. I had mulitple experiences at the spa- it was amazing! took the boat out for a snorkeling adventure. The only thing the resort does not have is a variety in food/resturant choices. But, the menu they do have was good with many options to explore. one of the best hotel experiences I have had in asia . Mehr

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This is by far one of the nicer resorts in Cebu-Mactan. I love this place. The staff are the best. They go above and beyond to accomodate. I would recommend this resort if you are looking for the most beautiful views and most unique ambiance. 5 stars!!

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I enjoyed my stay at Crimson as much as any 5 star resort I've stayed at. Beds great, clean, staff friendly and helpful. Recommend to anyone looking for a lovely place in Cebu/Mactan. And the spa is awesome!

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Upon arriving, my gf and I were totally impressed. The resort is almost flawless and so beautiful. The staff was very efficient and pleasant. After checking into the room, we were amazed by the cleanliness and ameneties that were offered. We quickly changed and went off to the pool. We swam and socialized for hours. I really want to go back right now. […] I highly recommend this resort to anyone wishing to relax in total comfort. Mehr

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The food here is amazing. The resort itself is great with a nice beach. The grounds and rooms were 5 star for sure. The staff is very nice, especially the room service and pools attendants. The front desk girls okay. Do not bother calling the front desk they simply do not answer. If you need anything just call the operator or room service.

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I read pretty good review about Crimson and decided to give it a try for 2 nights stay but too bad we didn't quite enjoy our stay there. The location is very far away from the city thus with no other option but to have dinner at the Saffron cafe in the resort for most of our meals. Most serving staffs in the Saffron cafe were really efficient, friendly […] and professional. Fortunately the food were quite acceptable. I personally feel that the reception was the worst department, none of the staffs look happy , they don't even greet or smile at any guest, infact I think they look very troubled. The beach is very small and the infinity pool has a strange design. Breakfast were always chaotic as it seems like the number of tables were not enough.Thus after 845am, there was always a long queue. The Garden Suite that I stayed wasn't very clean when I checked in, I could find lots of hairs on the floor, the bed was a little too soft and sometimes the water pressure from the taps was so weak. On the first night after a few lightling the power supply was totally cut off twice but power came back after a few seconds. Basically, I think there are more to improve in this new property. Mehr

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Nice hotel but too many Korean

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this is a Gorgeous resort hotel. It is very isolated however and most activities have to be booked through the hotel. you are not in an area where you can walk around outside the hotel, however they do have various shuttle services to downtown shopping. the staff is very friendly and professional. I stayed in a Garden Suite and it was magnificent. I […] would go back! the spa was amazing. it is a separate building from the hotel, but on the same property. it has it's own private pool and huge jacuzzi, steam room etc. it is easy to pamper yourself with the quality service by everyone. it was very lovely. Mehr

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Service staff were excellent, food was nice and nice place to chill and relax..

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Great gym, pool facilities, water activities. Good for a few days trip otherwise you will get bored quickly because you run out of things to do. Hotel is far from everything so you are forced to buy everything in resort so be prepared to pay high prices. Most taxis don't know where this is located look for signs on the road otherwise your taxi will […] drive you around at your cost. Also take metered taxis from Cebu airport located at the upper level not the hustlers at the airport exist who are more expensive & charge you a fix rate. I did not like the fact that we also had ants in our room but than I never reported it. But feel the hotel should be taking care of that in a tropical climate, at a high price hotel, & the fact that staff comes to your room at least twice in the day. Mehr

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Satisfied: - Nice ambience with big swimming pools which opens even after the sun is set. - Staff always greets guests with warm greetings - Although the operation of the hotel still needs to be improved, their actions to our requests/complains are prompt. Not satisfied: - No pick-up service from the airport provided. Not many taxi drivers are familiar […] with the hotel location or the hotel itself as it is a new hotel. Hard to read the hotel signs on the road at night. - Toilet was not working properly, hot water is not hot enough (not hot enough to sit in the bath tab). - Breakfast place (Saffron) seems to be always packed with guests. Mehr

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Hotel was internally luxurious. Beachfront is small. The surrounding neighbourhood does not offer much in the way of entertainment/restaurants or even walking paths. Great for a weekend away. Service was impecable.

Authentische Hotels.com-Gästebewertung

Staff are very good and friendly. Rooms are very good, Bath rooms have a nice design but not practical. Water flooding on the floor when taking a shower and there should be more hangers for towels and swimming suits.

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Great Resort but the 10% service charge on top of the12% vat and on top of the expensive base price is too much. Every time I leave my villa my door card does not work?

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Staff extremely friendly; easy check-in and check-out. Used the resort airport shuttle which was very nice. Buffet breakfast excellent. Spa treatment wonderful.

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