Hotel Monaco Baltimore, a Kimpton Hotel - Baltimore

I have stayed in hundreds of hotels around the world and never had as much as a quarter taken from my room. While staying at the Monaco, my iPad was taken out of my room. The staff was slow to respond. Never apologized and only offered to comp my parking. Poor response to the loss of a tool I use daily.

We were in Baltimore for a baseball series. We were very happy with the hotel. Just a few blocks from all the action of Inner Habor; easy walking distance to both the football and baseball stadium. Rooms were very quite, extremely spacious, immaculately clean. Everyone from the doorman to front desk personnel were very pleasant and extremely helpfu […] l. Mehr

Wonderful hotel. friendly staff, clean and relaxing. neighborhood not so nice. As the sun sets the druggies and street people come out of nowhere and follow you down the street talking trash and demanding money. If walking down the street, stay in a crowd.

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This isa pet friendly hotel. I specifically asked if there had ever been a dog in my room and I was told no. I suspect I was lied to because my room smelled like it had been heavily cleaned lately. I come back to my room after a long day only to hear a dog barking and howling next door -- when I complained I was told I was on the dog floor (10th floor). […] The front desk offered to send up security to tell people to keep their dog quiet -- really? How ridiculous. I made them give me another room on another floor. I made sure to tell another couple getting off at the 10th floor that they were on the dog floor and they had a surprised look on their face. They didn't know either -- and I suspect they didn't appreciate not being given the choice. The hotel tries to be "warm and fuzzy" and cutesy about letting dogs in, at the expense of paying gueses. The hotel should absolutely limit dogs to certain rooms, and not put people either on a dog floor, or in rooms that have had dogs in them, without expressly asking the guests beforehand. Unfortunately, this was not the only sour incident at this hotel. The hotel is beautiful but staying there can be aggravating. Mehr

Stay here or be disappointed

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For what it's worth; I got there (to this downtown hotel) early Sunday afternoon. So very little, should I have decided to venture out, was open but having forgotten my flak vest, I chose to stay in my room. It was educational, however, watching Beirut out my window; this being the weekend the surrounding area was dominated by street people and I watched […] more than one fight break out and evev BPD refused to get out of the car. Come Monday morning, stores opened, business people reclaimed the area, and it was like two different worlds! For weekdays, solid, positive, recommendation. Weekends - take cover elsewhere! Mehr

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The hotel charges outrange price for valet parking, and they told us to call front desk 10 mins before we want to pick up the car. We did, but every single time when we went to the valet parking desk after 10mins of calling, they told us they never received the inform from front desk. So we had to wait another 10 mins to get our car. Second of all, […] a four star hotel doesn't offer complimentary drinking water in the room, and don't have a restaurant for buffet style breakfast is the first time I ever seen around the world. Mehr

Had a great stay. Only negative was we got in late and the kitchen in the restaurant was already closed down. Other than that...they did a great job.

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Overall, it was a very pleasant experience. A few things that made me give 4 instead of 5 stars - *There was a sign in the bathroom stating you could call down and get spa services, including manicures and pedicures. My friend and I decided on getting those, however when we called downstairs the woman who answered the phone acted as though we were crazy […] and making up the sign from our bathroom. We read exactly what it said and she told us she had never heard of that before and they did not offer it. * While the shower looked amazing, once it was used we realized there was actually no door on it!! End result being the bathroom got pretty drenched after we had both finished our showers. *The mini fridge in the room had lots of good looking treats, but the fridge itself was not cold as it was unplugged. Some things I really liked- the beds were incredibly comfortable. Both of us are early risers, but not that day!! The animal print robes and socks were also cute, in addition to the umbrella you could choose to either borrow (for free) or keep (at a price) was a really nice feature. It was definitely one of the better hotels I have stayed in. Mehr

This was my 2nd Wedding Anniversary and we wanted to do something different. I chose the Monaco for the location few blocks away from the Inner Harbor. The Rooms and Service were just as I imagined.My Husband & I really enjoyed the time spent. Would recommend this hotel to everyone.

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There were nice details in this hotel. The architecture of the former B&O Railroad headquarters helped make this hotel seem more luxurious, i.e. the high ceilings. Smaller details like a complimentary umbrella in the room in case it rained and the zebra and leopard print robes also made this hotel different and special. We experienced the fire alarm […] went off at 5:45 a.m. which caused us to jump out of bed, throw on clothes and walk down 8 flights of stairs. It turned out to be a malfunction and the hotel comped the parking fee. Mehr

The mood was set from the moment my daughter and I arrived at the Hotel Monaco. We were politely escorted upstairs by the bellman where we were offered some fresh cookies at the front desk then was given a delightful glass of champagne...it was a serendipitously un-expected beginning to a wonderful mother daughter weekend! The surroundings are exquisite […] with a somewhat - amusing and very elegant decor. The employee's were both friendly and refined adding to the experience. Comfort is obviously well thought out at the Hotel Monaco with a mattress to die for and wonderfully fluffy smushy luxurious pillows to escort you onto cloud 9. The only thing that could possibly be improved upon would be the late night room service menu. It starts rather early in the evening for being in the city (10 pm) and the two items that we ordered were rather bland...but the servers were delightful. Next time I come to the city for a conference I would not even consider staying any place else! It has the feel of a boutique Inn rather than a Hotel...which once you have experienced....makes all the other big name Hotels just feel like franchise chains! I LOVED the fact that we met people with their dogs in the hotel...it makes this Inn feel even less like the big name chains! Mehr

We would definitely stay here again. The hotel is beautiful. A stunning restoration of the office of the B&O Railroad headquarters. The rooms were gracious and comfortable. The furnishings were beautiful and the staff exceptional.

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First off, I'd like to say that I am not one to write reviews for hotels. Even though I am a loyal user of reviews when deciding where to book a room, I am not one to take the time to write a review myself. So, with that being said, I am a 25 year old young man who decided to take a trip to the Inner Harbor for a weekend getaway with my girlfriend for […] Valentine's Day. This place was beyond immaculate. The customer service was unbelievable. For example, I realized I forgot my phone in my car after they valeted it. So, as I went down to the lobby to ask if I could run out to my car to get my phone, a staff member struck a conversation with me and he actually told me to go back to my room because he would personally go out to my car to retrieve my phone for me! He did that and brought it to my room. This was only being at the hotel for a matter of 20 minutes! The room- beautiful. Very clean, the decor was very warm, and the 15 foot ceilings gave the room a very open feeling. The bed was too comfortable; I could've slept all weekend in it. The two nights we stayed, we called the front desk to arrange a cab ride. I called the front desk AS I was leaving my room and by the time I reached the door to go outside, there was a cab waiting for us and all of the doors were held open for my lady and I by the staff members. I have NEVER stayed in a hotel were I was so pleased with EVERYTHING about it. The price, the staff, the location- all was above par. The place was like a museum. They even have a complimentary wine and champagne hour from 5-6! Free wine and champagne! Really. IF I could complain about anything, it would be how loud the heater was in the room when it turned on and how hot the room became so fast. That thing cranks some serious heat. Also, the valet parking was a bit pricey- $36/day. But, considering the alternatives, or lack thereof, completely worth it. My advice: stay at the Hotel Monaco. You will not be disappointed and they will make your stay very memorab Mehr

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First room did not have working heater, replaced by lovely new room but failed to give me new key needed to work elevator up to my room.. Next morning at 9am ran out of lobby coffee where I arranged a meeting. When I asked for coffee they brought me 1 cup that was actually cold. Strange. However, before checking out I spoke to manager who discounted […] my bill respectfully and pleasantly. A beautiful, elegant hotel that had a few quirks. Mehr

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A great hotel within a terrific building, comfortable rooms, very good bar area, use the valet, the car parks around there are risky and cost about the same !

Great hotel in a less than great location. B'more has fallen on hard times. Our hotel experience was 1st class, but DT B'more has fallen low. Stay in Camden, Harbor East or Mt Vernon. DT is all shuttered storefronts.

This place was great. Quirky and fabulous!

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Of the range of choices of hotels in the Inner Harbor area, this is an excellent one. The majority of others are the "garden variety" mid-range choices that are marked up because they have a Harbor view. The Monaco Baltimore is but 3 blks from the Harbor but is a decidedly better choice. The design of the hotel - like every Kimpton hotel - is upscale, […] simple and pleasing. The rooms are enormous, both in square footage and in terms of the 15+ ft ceilings. Service is excellent. The surrounding neighborhood - like anywhere in Baltimore - is questionable, but as I said, if one is going to the Harbor, it's really less than a 5 min walk. If I was going to identify a negative, it would be the restaurant and bar. Service is poor. The drink selection is not that great. The food in the restaurant is really quite average and is very heavy. I would not recommend either to visitors. Overall, if you are staying in Baltimore and want to stay somewhere a little "different" (something other than a beige Marriott) that is still quite close to the Harbor; if superior service is important to you; I recommend the Monaco Baltimore. Mehr

An excellent hotel located a few blocks from the Harbourside and close to Metro trams and housed in historic Baltimore & Ohio railroad headquarters. Well run by Kimpton group and provides good facilities with a locally well known bar and restaurant on the ground floor. Rooms are medium size and well outfitted in a typical Edwardian E-pattern design […] of the main building structure so somewhat dark by modern standards. Public facilties good with abundant sofas and chairs in contrast to many business hotels. Good wi-fi availability and free on joing loyalty programme a great benefit. Mehr

We were in town to attend a memorial service. Odered breakfast in dining room. Ordered a fruit plate with rest of order, never came. Before we left hotel went back to room and toilet paper dispenser fell off wall. We didn't have time to report it, but housekeeping came in cleaned around it, let it exactly where it fell, folded toilet paper and left […] it on back of toilet. Ordered room service next day, ask for 2 glasses of water, none was delivered with order. Ordered oatmeal with fruit. No milk or sugar of any kind came with the order. Traveling in a couple weeks and a Kimpton hotel was offered, we opted against it based on our Baltimore stay. Mehr

The hotel facility and experience was top notch. Although, I wasn't impressed with Baltimore. Wouldn't want to go for leisure. If I have to go back for bussiness, I will stay at the Monaco again. The room was very well done and comfortable. Especially loved having a renovated bathroom. Very clean, nice fixtures, tiled shower with glass door.

I knew Baltimore was a rundown city but I had no idea how bad the downtown area is. Even though it is just a few blocks from the waterfront, I did not feel comfortably safe in this part of town, especially after night. There are entire buildings on this block that are abandoned. The old B&O building the hotel occupies is pretty neat but it was awkward […] that the hotel was scattered on random floors. There was a breakfast tray sitting in the hallway outside of my room when I checked in. It remained there until I went to bed. We got excruciatingly slow service from the cocktail waitress at the bar. The hotel was nice and the room was well decorated. I feel like the location and operation of this hotel is a waste for a Kimpton hote. Mehr

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We chose this hotel for its location - very close to the 1st Mariner Arena, where we planned to see a concert-but were very impressed with the posh accommodations and amenities. We loved the refreshments and Wii console in the lobby and especially, the complimentary companion goldfish for our room! The staff was friendly and accommodating. We plan to […] return for a girls' weekend soon. It's also close enough to walk to the Inner Harbor. Mehr

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Reserved the king premier spa room for two person bath and separate shower. Oversized, 3.5 feet deep tub! Great for relaxation and cuddling. Granite everything with 15 foot ceilings! The bed was the best bed I've slept in. This is a luxury room. Great for pampering your spouse or significant other. Pay for the valet parking, self parking is not convenient. Surrounding […] area is purely business district. No restaurants or atmosphere. But who cares, you're there for the room. Mehr

I booked a king size single room for the fourht of july weekend. I have to admit, I got this room for a great deal. This wasn't as close to inner harbour in comparison to the Renaissance, but it was a nice hotel nonetheless. The attendants were kind and polite, the room itself was wild in terms of decor (stripes x paisley x polka dots x leopard spots) […] which oddly meshed well. Didn't think I was going to like it but it grew on me. Nice little chair too. The location was actually in downtown baltimore, which is about a 10 minute walk from inner harbour, 30 minute walk to fell's point. On my first day I walked 10 miles (was really there to explore Fell's Point) but had no regrets. I didn't get to experience B&O brasserie but the menu looked nice. Had a 750 ml of Caymus Conundrum on the menu too, for a cheap $30 or so (not bad, considering their mini-bar prices). They has Aveda toiletries. Oh, the one thing about my room that I thought was interesting was that the shower stall had no door, just a glass panel that covered 1/2 its length. But that's all. Nice well kept hotel. Mehr

Very clean, modern, and packed with amenities. The staff was very nice and proactive in trying to help with any needs. I am planning on staying there again.

This is an absolutely beautiful hotel with security access to the guest floors. The staff is so courteous and helpful. When we arrived we were instantly greeted by a bellhop who took our luggage to both the hotel lobby check-in desk and to our room. At check-in we were offered lemonade and a chocolate chip cookie. I accepted thinking I would receive […] a plastic bottle filled with lemonade and a cookie in plastic wrap. I was treated to a real glass filled with freshly squeezed lemonade and 2 warm chocolate chip cookies. I felt like a queen. The rooms were beautiful and clean. The pillows were terrific. I got such a good night's sleep. The hotel is within walking distance of Camden Yards, the Inner Harbor, and other tourist attractions. It was extremely hot when we visited and the air conditioning worked perfectly. We did not participate in the wine reception. I will definitely stay here again! Mehr

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Building and hotel were gorgeous. Loved the goldfish that we asked for. Quiet room, great restaurant next door. Valet parking was overpriced so we parked ourselves but it was no problem. A lovely stay

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We had a great stay in Baltimore! We go annually to see the Orioles and eat crab. We usually stay at a Marriott but decided to try something different this year. This is a beautiful hotel in close walking distance to all the Inner Harbor activities. We ate breakfast in the hotel and it was very good. I've seen other reviews that comment on the $36 a […] night parking charge but we've paid that or more at other hotels. I guess people were surprised if they haven't stayed in city hotels. We will stay here again next year. Mehr

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