Princess Hotel - Phnom Penh

The staff at the hotel are quite nice and helpful, however the building itself is quite old and a bit shabby. The rooms located at the back of the hotel face a concrete wall, so be sure to ask for a street view. The location is central and there is a coffee shop right accross the street, so that is a plus. Overall, the hotel is fine but a bit old.

I stayed here 2/2/11 arrived late at night and left early next morning, things were fine and I was booked to return on 28/2/11. Booked and paid for a further day 27th while I was there. When returned on 27th I was asked on 3 separate occasions when I would like to pay, each time I had to show my confirmation receipt. I was made to feel as if they did […] not believe I had paid. At breakfast I asked for fresh milk for my tea ( I had fresh milk in tea on an island in accomodation costing $7 per night) - was told that there was none when I could see a carton in the fridge- I pointed this out and was told yes but I would have to pay $1 for milk which I did and it was brought in a glass - you would think that a hotel of this price would provide tea with milk in a jug. I was leaving on the night of the 28th and my husband was staying and checking out on the 1st March - it took me about 45minutes to pay for the few things I was due - as some things weren't on their system eg. telephone call and others were eg a meal in the room which I had already paid for in the restaurant and taken to my room but because the tray was in the room they had it down again. Not impressed by the level of organisation and would say management need to give a lot more training and look at their systems - the staff were doing their best and were at all times civil and pleasant. Apart from this the shower did not work properly it was either scalding or when tried to mix became cold Mehr