Hyland Motel Van Nuys - Van Nuys

I get there and wait 20-3o min becasue they had not recived my reservation... 2) I believe I paid for a non smoking queen and got a gross smoking queen bed with gross bugs in it. I should have been comped for that. I went home feeling rather sick

Bullet proof glass is how you are greeted. was asked for money from people on the street thought I was going to get mugged. Room was dirty and had a bad odor. Staff was rude I chose not to stay there. I have never experienced anything like it and hope you choose not to put yourself through this. Was also charged twice on my credit card.

This was a good value for the price but you did have to request to have your room cleaned it was not automatic. It was in a central location to where we wanted to visit but parking was not the best. Would reccomend this hotel for over night stay only.

This was the first time I ever traveled to California and was there for a church conference for several days. The only good thing this motel had going for it was that it was 5 miles away from the church. When I got there at night, I felt uneasy being outside the motel for very long. There is no lobby, just a walkup window covered with bulletproof glass […] where they give you your room key. The outside has bars/gates in what seems to be an iffy neighborhood at best. I had booked a queen, non smoking room a week in advance, but when I got there no non-smoking rooms were available and I was put in a smoking room. The motel did offer to change me (and did) to another room the next morning. During my stay of 5 nights, the maid only came ONCE to make the bed and change towels. The rest of the time there was no such room service. Except the motel manager came to the door asking me to throw my dirty towels out the front door onto the walkway so he could take them, but had no towels to replace them with. Other major issues with the stay was that the AC unit in the room did NOT work at all not even putting out cool air with the fan, let alone the actual AC portion. Thus the room got very warm at nights making it difficult to get comfortable. While there is free wifi internet advertised, it's locked out and requires getting a password from the manager of the motel. I just used the internet on my phone instead. There was no peep-holes in the doors nor chain latches/locks, only a deadbolt leaving me a bit insecure when it came to safety of figuring out if someone was knocking on the door. When it came to checking out, no one was at the "lobby" window and there was a note left saying for guests checking out to just leave their card in the slot under the window. The overall experience here is not what I would recommend to anyone unless they absolutely needed a quick night stay during other travels. At several points during my stay screaming and shouting could be heard by guests Mehr

I booked a non smoking room, and upon arrival the clerk says trhat all he got is smoking, well tired from the drive I accepted the smoking room because it wasn´t terrible, but I booked another room for my friends who was joining me on the trip, that was also a non smoking that turned out to be a smoking, just about then I had it, booked another hotel […] and got the hell out of there. The high speed internet was really slow. Mehr

I have to be totally honest - the staff at this hotel is hands down some of the nicest I have had to deal with, they were pleasant, happy and very helpful. HOWEVER the hotel is dirty, has cockroaches, you are only given clean towels every other day, carpets have holes and are dirty, and for men to complain to me ...it must be bad!! Would not stay there […] again or send my working men to stay there. Mehr

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I found the location, cleanliness and comfort of the hotel absolutely perfect for its price. I just stayed for 1 night (exactly 9 hrs) there, and found it absolutely perfect.

The hotel was very nice and the people were friendly. had a great time. will go back again

Tout à fait correct et propre. Le quartier est calme et il y a de nombreuses possibilités de se nourrir à proximité. Le tourisme c'est plus moin, ce quartier c'est juste pour dormir.