JUMERS CASINO HOTEL - Rock Island

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We stayed for one night on 4/12/12. I was impressed with the cleanliness of the hotel and the casino. Staff are very friendly. Food was good. The only drawback was that there didn't seem to be enough cocktail waitresses on shift. Maybe they were just short that night. Overall, we enjoyed our stay and would recommend this hotel to others. We will probably […] stay again. Mehr

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Place was wonderful. Some poorly designed bathroom doors handles was the only thing wrong with the place. Bed was great and room was excellent. Will be staying there every time I am in the quad cities.

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This was our 2nd stay at Jumers..would highly recommend it...enjoyed using the pool & fitness center..it was well equipped. The room was wonderful.

got in alittle late,stayed one night,had a good night stay. will come back again.we like jumers

Wonderful hotel....no need to leave the premises. Everything in one location....

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Our room was very comfortable. Staff all very friendly. Food at DJ Steak House was excellant. We had a very relaxing time. We will return. SOON

Nice place to stay only if you gamble

Very nice place to go and have fun, close to the quad cities, it has four places to eat and quiet rooms.

It was a great stay! I didn't use any hotel services, nor did I check out the surrounding neighborhood so I didn't rate those very well. But the comfort of my room was great and the shower....let me just say, to die for. I could have stayed in there for hours. Enjoy your stay!

I thought the room was great, the bed comfortable, and the shower and bathroom very nice. When I first arrived at the hotel, I noticed a smell of stale cigarette smoke. I either got used to it, or it went away, because I didn't notice it on subsequent days. I would stay at this hotel again.

I was disappointed by the unfriendly desk clerk. I mentioned that it was our first time to this hotel and he made no response. As we were taken to our room, the bellman asked our room number and when I told him, he said that's too bad, the other side of the hall has a better view! Our room was nice but had a view of parking lot. My main complaint however […] has to do with cleanliness. There was very obvious "grunge" in the grout of the shower. To me that says NOT CLEAN. Mehr

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This is my second experience with this hotel in less than two years. I will say things are improving. This is indeed a first-class environment, smoke free, modern design and furnishings. My initial complaint last time was the customer service spirit was somewhat lacking, it seemed like the staff was too stressed to acknowledge or greet the guests. This […] time, folks were more friendly and outgoing to make sure we were taken care of. Mehr

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Not quite Vegas, but close, especially for the Midwest. Gambling was good, broke even over 4 days stay; food was fantastic - DJ's SteakHouse, cafe and room service. Bar-B-Que buffet was OK, just not our type of food. Everyone was very friendly and helpful. Only minor complaint - there were cobwebs around the ceiling in our room.

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Rooms are large plush and impressive. We found them very clean and comfortable.. This was our third stay here and have not been dissapointed..

Rooms are fantastic, but service could be a bit friendlier in restaurants and front desk. Nothing drastic, but not a warm welcome like it could be (for free).

It is a great place...every bit as upscale as some of the 4 star resorts that I have stayed at in Mexico and Hawaii. In fact nicer. Very accomodating and the food is great. Had room service and it was really good and quick. Highly recommend this place. Great SPA too!

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Truly great rooms, decor, and activiteis. A fantastic value for my business stay in the Quad Cities and the ability to sneak in some late night activites works well for me. I found the food to be very good to OK. The service is hit and miss - mostly miss. Check-in staff do not communicate well and are not very freindly (one walked away and left me […] to wait for several minutes without a word as to why and with no apology). Waitresses are OK, but do the minimum (in the Lakeside Cafe). They are not very attentive. Like my opening stated, the property is super with lots to do and its almost tragic that management obviously pays great attention to decor, activities, and cleanliness, but do not not train and demand that the staff that interfaces with customers attain the same high level. Mehr

GREAT NEW UPDATED ROOMS, BUT REMEMBER ITS A CASINO, SO IT NOT EXACTLY A FAMILY ENVIROMENT. BUT WOULD I STAY THERE AGAIN? YES!

We were very impressed with the whole property. It truly is like a vegas casino hotel. We go to vegas often but will go to jumers more often . It is only 21/2 hours from home. The check-in person, April, was so wonderful and helpful. Although later in the evening I had a question for the check-in staff. I didn't get her name or I would have complained […] to management. She was very rude to not only myself but to other guests with questions. Seemed very bothered by us and glared at us.Very rude!!!!!! The casino was great lots of variety in machines. Casino was in a circle. Very easy to get around and never get lost. Mehr

I really enjoyed staying at Jumer's Hotel. The room was awesome. Using Hotel.com certainly helped out decision of staying there. We received a great rate. There werer four us that went and decided that we will return to Jumer's Hotel at least every three months using Hotel.com. I have already started telling my friends.

We enjoyed our stay. Hotel was very clean. Great entertainment in the lounge, and outstanding buffet for 9.99. Room was nice, very clean, can't wait to go back!!

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This hotel has the potential to be a great place. Unfortunately, my experience with the staff left a bit to be desired. I was traveling for business and was plagued by interruptions of my sleep throughout the night. The staff was really not interested in anything I had to say about my stay and offered no remedy. I don't know if I can return to this […] hotel. I hope that with time the staff pratices will improve, because it really is a nice, clean facility, with a great deal of potential. Mehr

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The stay was very nice. the food was good. Everyone we came into contact with was very nice and helpful. The only thing I saw that needed done was the carpet could use a cleaning.