Holiday Inn Express Hotel & Suites Cd. Juarez - Las Misiones - Ciudad Juárez

It was a very comfortable safe place. In a very convenient place for consolate services.

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The hotel was safe and clean and the staff were wonderful. It is the only place that I would stay when returning to the area. We were treated with care and respect and thoroughly enjoyed our stay. Cannot say enough good things about the hotel and its staff. Excellent service.

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i am an american and i was very nervous about being in juarez but it was great plain and simple. if you have to be in juarez this is the place you should stay

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All personnel very kind and helpful. Very close to American Consulate.

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The hotel is close to the consulate which is a plus. The staff for the most part are friendly. Rooms are small prices are high. Not enough computers in the business area.

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My experience was wonderful, specially the maintenance's employees were so polite. only a little details is that the AC din't work properly

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Good service and quality for the price. Good option in Ciudad Juárez for staying over night.

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Nice hotel for visa business convient but there was no good food near everything we ate was so bland but other than food our stay was great

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I arrived at the Holiday Inn Express 8 hours early after a 14 hour bus ride and the staff declined to do anything to help make me comfortable or accomidate me. In the U.S the check in time is 12 noon , however their policy is check in is 3 pm and check out is 12 noon which I believe is a rip off cause technically I would not be getting all of my money's […] worth. But other than that the room was very nice, comfortable and clean. I would recommed this hotel if you are going to the consulate for anything it is walking distance. Just besure to arrive at 3 pm for check-in. :0) Mehr

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Shuttle service is not round trip. They only take you to the airport but do not pick you up and it is available starting from 6am.

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The room was very comfy and all the little extras you get during your stay here will keep you happy. The only complain I have is towards the receptionists. They were somehow rude and not very helpful at times. Everyone else in the hotel was nice.

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For the amount of money you spend on the hotel you would think they would at least be nice at the front desk. They treat you like if your not worthy of their time. I had stayed there once before and it was actually ok but this time the GUY at the front desk was rude every time I would go up there. I payed up front for two rooms for 5 nights so I couldn't […] leave but if could I would have left. Even though it had been requested to have the rooms on same floor and close together they said that it didn't matter they didn't have to follow it. I only rate this disappointing because it is the most expensive hotel on the block and I knew this but I also would think they would have better customer service for what you pay for. Mehr

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We stayed here for our appointment at the consulate and it was conveniently located. We were able to walk to the clinics which were about 2 blocks away and the consulate was straight down the next block. We felt comfortable walking during the day because there are lots of people walking to and from the consulate area for the same reasons. The hotel […] is nice, breakfast is OK just don't get there during the last 30 minutes or you won't find much, rooms are comfortable, the area feels safe, and you are able to walk to the places you need to do business at. If you need to use the shuttle services book them a few days before you need them. We were also able to use wifi from our room. Recommend staying there. Mehr

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We had no major issues with the hotel, just that the front desk staff was not welcoming during our stay. When ever we walked to the front desk it would take them a couple of minutes to respond. We would not stay at this hotel again. They did have hot breakfast everyday.

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Rooms were in good shape and hotel very convinient to the consulate. whish it was cheaper. we stayed 5 night but could not efford 5 more night we had to be in Juarez, so we moved to another hotel.

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We have stayed twice in this hotel.. They are very friendly and a very safe place. I recommend this hotel 100%.

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It felt safe and comforting, since its not the best place to travel. The hotel staff and friendly and it was clean

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It's location is very good but the buffet its average, the only thing I did not like is that you can order food from local restaurants and the deliver man will deliver it straight to your room without going throught the front desk, and according to people around this has been the reason of some robbery in the area.

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I've stayed in different hotels in ciudad Juarez. This hotel is really close to the u.s council. But the other hotels that I've stayed at are not that close but have better service. They make u feel more at home. They're cheaper in price and they don't charge u to use the washer and dryer!! Like at this hotel, they charge you $8.00 to use them. There's […] too many things to list Mehr

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Well like all other guests in this hotel my stay here was for immigration purposes, this was the second time staying there within 3 months, I think that this hotel was one of the best in the area It is in fact very expensive, especially if you only book for a certain amount oftime and then you have to book for more time. Although the situation in Juarez […] is critical at this time I felt very safe at this hotelk there is 24 hr security and the staff was both very polite and helpful, willing to fullfill anything requested. It is within walking distance to the consulate which is very good, you dont need a taxi. For distraction there is a mall right across the street that has a casino, a play area with bowling and pool tables, there is also a very nice movie theater so that the time will go by faster. Mehr

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Overall experience at this hotel was great, no complaints. Staff is very helpful and courteous...

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Overall the hotel stay was good. Good complementary breakfast. Location is excellent. Its very close to the American Consulate and the medical exam clinics. There is a large mall across the street with good restaurants, a movie theater and nice stores. Only issues at the hotel were that after waiting for some time my luggage which was promised to be […] delivered immediately, did not come and after an hour I had to come down for it to reception and the girl at the desk didn't even apologize. The other thing is that they offer transportation to the airport but it is never available when you need it, so you have to pay for a taxi. Mehr

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Overall the hotel stay was good. Good complementary breakfast. Location is excellent. Its very close to the American Consulate and the medical exam clinics. There is a large mall across the street with good restaurants, a movie theater and nice stores. Only issues at the hotel were that after waiting for some time my luggage which was promised to be […] delivered immediately, did not come and after an hour I had to come down for it to reception and the girl at the desk didn't even apologize. The other thing is that they offer transportation to the airport but it is never available when you need it, so you have to pay for a taxi. Mehr

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Great hotel, friendly staff

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I was a very happy with the people and the location.

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It was ok.

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this is nice hotel no too expensive and comercial mall close and the american consulate around.

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The room was very comfortable and clean and spacious.The breakfast buffet was satisfying. Two different kind of eggs, and two other hot dishes, plus cereal, fruit, bread, juice and coffee. All personnel very very kind. And its location is perfect: just across the mall and 2 blocks away from the Consulate. Many restaurants close by. This hotel is as […] today the best option if going to the Consulate although there are other hotels that are a little bit closer but with no hot breakfast buffet available. The business area has enough computers to service guests. For those waiting for relatives going to the Consulate there is a nice pool. Employees provide a warm informative and very understanding atmosphere for everybody attending their Consulate interviews and/or waiting for their papers to be delivered by the shipping company. Mehr

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Very close to the embassy, the area was very secure with a nice size mall right across the street; buffet breakfast was very good, rooms very clean and staff very nice including people at the front desk. This hotel was really what I was expecting and I really recommend this hotel to anyone who needs to do business in Ciudad Juarez

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The staff was great and the hotel it self was very clean going back in 2 weeks

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The hotel staff was very friendly and professional, the hotel was very clean, neat and well maintained. The complimentary breakfast was ok it needed more American style bacon and eggs, still had good continental offerings. We had an issue with the request to change our room on the third day because of maintenance they were going to shut down the whole […] floor to clean carpets so we had to move, very inconvenient especially we did not pack light so we had to move our luggage ourselves, i am sure we could have asked for help but they should have offered. The hotel sits right across from a very nice brand new Mall, with a great VIP movie theater and food court, be very careful crossing the street. Overall we are satisfied with our stay and would recommend to others. Mehr

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exelent location if you are going to the US consulate, and the people at the hotel are great.

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We stayed at this Hotel and loved everything about it..Clean, Friendly staff, Close to consulate, Going back to CJ in Aug and I've already booked our stay here again..Highly Recommended

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We arrive around nine or ten, but we didn't have any problem with our reservation. The two rooms that we reserved were ready to be used when we arrive. My family and me were happy that everything were fine because it was nigth and we knew Juarez is a dangerous city, so we were glad that this hotel managed everything to have their customers happy and […] safe at night. We received excellent service, but the transportation that the hotel offer is arranged by their own schedule not when we need it. The hotel was very clean, the breakfast was excellent and they have a different food every day and the personal was very helpful. The hotel has wireless internet, and the consulate and the clinics are to walking distance even when I had my father in law in a wheelchair. The Liverpool mall is in front of the hotel and has food court. We stay one whole week, and we were safe all the time because the hotel have security on night and day. I will return in three months, and I will reserve in the same hotel because their excellent service. Mehr

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The Hotel is within walking distance of the US Consulate, Clinincs, Restaurants, The Shopping Center and a Bowling Alley. It´s a calm part of the city.

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Bien, comoda y solo falta que se esmeren en la limpieza sobre todo los detalles de limpiar y aspirar los rincones.

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en general muy buen servicio, aunque recomendaría hacer más variado su bufette que dan de desayuno.

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cerca del consulado americano, bien, centro comercial con tiendas de interes ok. en el hotel solo falta un poco mas de limpieza en las habitaciones, especificamente las alfombras.

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lo unico que se necesitaria mejorar es el horario del comedor ya que la mayouria de las gentes que lo ocupan entran muy temprano al consulado americano y no tiene chanse de tomar el dasayuno ya que este cominsa muy tarde y termina muy temprano el servicio gracias

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Este hotel es perfecto para todos que tengan negocio con el consulado USA. Esta el hotel a pasos de las clinicas y el consulado. Los empleados son muy amables y nos ayudaron bien y rapidamente con todo lo que se nos ofrecio. Las habitaciones estaban muy comodas y limpias. Definitivamente recomiendo este hotel.

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El hotel en excelente estado, desayuno satisfactorio, habitaciones amplias y limpias, recomendable sobre todo si tienen que hacer sus tramites en el consulado. Ademas esta un centro comercial enfrente y existan varios lugares de comida a lo alrededores, para no moverte de la zona si es que no se requiere.

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