Harrahs New Orleans Casino & Hotel - New Orleans

The hotel is nice on the inside. I had a large room that was very clean. This was a business trip for two nights. At no point during my trip did my shower produce hot, or even warm, water. It was ice cold the entire time. I made six attempts to have this fixed with no success. When it was clear that they were disregarding my request, I asked to switch […] rooms and was unable to due to overbooking on their end. After I left, I attempted to contact the hotel manger, and assistant managers, no less than 10 times with ZERO response. Completely inconsiderate. My worst hotel experience to date, and a place I will never consider staying again. Mehr

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excellenet stay overall.

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Room was nice and very clean. Wireless internet did not work; spent 2+ hrs trying to get it to work - front desk advice was bad. Fine hotel if you don't need to connect to the internet.

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This hotel was absolutely fabulous! Everyone was so friendly; the customer service was outstanding! The casino was also great! Even the dealers were courteous! Yolanda and Gerald were particularly awesome!

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Employees not very helpful or friendly. Infacr check in person was very rude never ven made eye contact. There were four employees all chating together adout a club, had to wait for them to finish to check us in. Also charged a 30 early check in fee after telling us they would wave the charge. But the hotel itself was nice and great location. But dont […] exspect great service Mehr

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Amazing. parking is expensive. We parked for free at the casinos but we had to cross the street

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Did not like very much.

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Nothing bad to say. Had a wonderful time. 10 year anniversary celebration was a success. ;))). If you know what I mean. Ruth Chris downstairs was awesome.

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First time stayed at the hotel ,nice n friendly staffs I would stay here again next time back to NO

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Great location, within walking distance to French Quarter and local transportation. Casino and gaming in par with other Harrah's properties. Parking is not free for hotel guests.

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telephone didn.t work in room. but other than that all was ok. have stayed here before and will again.

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Good hotel by NOLA standards, but no Vegas! We came to gamble .. The casino is a little old, they only comp domestic beer and fountain Sri is. If you gamble for 30 mins they will comp your hotel parking as well($34/night)

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Nice Hotel, great room service very friendly staff. one very important note. the hotel is not on the same side of the street. You can take a tunnel under the street escalators down and up again then walk out and cross to a side entrance. not a very far walk. its just you stay at other hotels which also surround the only game in town, something to keep […] in mind. it's about an 8 minute walk to convention center. 15 minute walk to Bourbon street. great location cigar bar about 4 minutes away. Mehr

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Someone always there to take care of what you need.

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The staff was the best ever! Would highly recommend ! Friendliest bunch I've ever seen! Will go back soon! Excellent

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Staff was very friendly on arrival. Felt a warm connection and at home. The rooms are very spacious and beautiful. My boyfriend and I were celebrating his birthday, I must say the hotel was definitely a plus for couples getting away!

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The main impression is one of poor training and incompetence of the staff. One would go down to the lobby and 10 people would ask if they could help you, but none of them actually did help. 3 separate times I asked for Bell assistance and never received it. I got a smoking room instead of the requested non-smoking room. They said they could switch it, […] but in when I got to my room it smelled like a cigar bar. Had to wait a day to switch rooms. The Ruth's Chris Steak house in the hotel was also poorly run. Sometimes OK service, often a lot of staff milling around doing nothing. The two other associated restaurants "Grand Isle" and "Mannings" also had extremely poor service and were not focused on the customer. This may be that many of the customers are getting "free food" by using the casino, and so there is no motivation of the restaurant staff of management to provide good service. Overall I would not recommend this hotel. Mehr

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Staff extremely helpful and pleasent, particularly the Reception Staff

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Very helpful and friendly staff Quick service ROOM WAS CLEAN

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it was great, we spent our honeymoon there. The only issue was the beds were a little lumpy. But the room was nice, I plan on staying there again.

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We absolutely loved this hotel. From the attentive staff, to the beautiful contemporary rooms, multiple restaurants (with amazing room service) — We highly recommend this hotel! It was in walking distance to everything...the French Quarter, three separate Street Cars, shopping, and even the Aquarium/Zoo. The casino was a perfect size, and built so […] that you have the choice of going through it or not when exiting the hotel. The airport is about 23 miles away... I suggest taking a cab, and NOT the shuttle. Mehr

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the location is great...close to public transportation, and local attractions. I know this review is about the hotel, but the casino had the tightest slots I have ever seen..not once did I see anyone win enough to get excited about. Even though we gambled a lot, the only thing that got comped was our internet service which was overpriced to begin with. […] In our room, the bed was too hard for a pillow-top, thankfully the pillows were awesome. The faucet handles in the bathroom were in need of work...they were loose in place. The hotel was lovely, and all of the employees were polite, pleasant and helpful. Rooms were clean and room service was great. The big bathtub was a blessing after walking all over town, and needing a good long soak. Mehr

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This hotel is not for families with children. It is a beautiful establishment, but I had to pay an extra $30 for my son to stay with us and I had to call housekeeping to get coffee packets sent to our room. It is fine for adults who are there to enjoy the casino atmosphere.

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We had a great experience staying at Harrah's. It was close to great food, great entertainment and walking distance to the French Quarter.

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Very friendly service. The pillows are not great but the bed was good. Very clean rooms. Updated. Love that the casino is so close. We were very comfortable and would definitely stay here again.

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Everyone was very friendly at the front desk area. Checked us in and out quickly. Only complaint was when we got our car back the next day from valet parking, it was so full of bird doo that it was disgusting. I could have parked in the self garage and got 30 minutes free play, did not know until after valeted. But I figured hey it is done and will […] be in a safe dry place, NO! I think they parked it under a tree in the street. We were on vacation driving back to Houston and it was so gross. We finally stopped at a gass station and used the window cleaner thing to try and get some of it off but really made a bigger mess. Oh well other than that our stay was nice. But you may want to self park in the garage if you go and get free 30 minutes of play Mehr

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In general the hotel was very nice. The staff we interacted with were all truly great. The housekeeping department needs to improve in some areas.

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This is a great hotel to stay at. Close to all that you need in New Orleans.

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I have stayed at several hotels in New Orleans and Harrah's has the best staff of any by far. Check in and check out was pleasurable. I found the location to be more convenient than I expected. It is in walking distance of the French Quarter, the Superdome and Riverwalk. The hotel is separate from the casino so if gambling is not what you want to do […] you need never walk through the casino. It is also much better kept and cleaner than a large majority of the other hotels. The casino has several places to eat in all price ranges and the hotel has a Ruth Chris if spicy New Orleans food isn't for you. They offer both smoking and non-smoking rooms. Mehr

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Very nice hotel. Convenient location for visiting the French Quarter. Staff was especially friendly and helpful.

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I grew up in New Orleans and was very excited to have a chance to be a tourist. Harrahs was not worth the cost. Yes, the room was clean and quite..but some of the rooms actually have windows that face the parking lot...yes the parking lot. We were first given a room that had the parking lot view. The bed was not comfortable, there was no desk to work […] from, they charged $11 day to use the internet, parking was $30 a day unless you played in the casino for 30 minutes. Unless you are an amazing gambler the risk it not worth it. House cleaning forgot to leave shampoo in our room three out of 6 days during our day. Mehr

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hotel was very nice. service was very friendly. Room could have been cleaned better during stay.

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The hotel and it's staff were excellent. We were there on our honeymoon and they could not have been more friendly or helpful.

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Everything was great except both rooms were handicap rooms. If that was all that was available I would understand but the front desk didn't notify us. We didn't complain but it was inconvenient because the shower water went all over the bathroom floor. Also one room didn't have a tub. If not for that the hotel would have received all 5's. I hope we […] weren't keeping someone who needed a handicap room from having one. Mehr

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We enjoyed every minute of the stay. Didn't really want to leave the room. The staff were very helpful and kind. Everything in the room was beautiful. Will be back soon :)

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The hotel charged $34/day for valet but with 30 minutes of play in the casino, parking is validated. That is great news for me considering I am a gambler. The hotel staff (front desk, concierge, room service) were all professional. I have two complaints. One day, housekeeping did not change our sheets instead the bed was just made (and room cleaned) […] and the linen was not replaced. My second complaint is the casino parking garage had a terrible urine odor. Mehr

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Staff was extremely helpful and courteous. Our rooms was not ready apon arrival. checked in Hotel @ 2:30.. Room wasn't ready til @4:30. However, staff gave me a courtesy call, Bellman held on to our luggage and valet parking attendants were very helpful with directions & questions! We enjoyed our stay, hope to visit again soon!! Thank You to all the […] NOLA Harrah staff from us here in Texas! It ws a great family experience! Mehr

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Stayed here for the crescent city classic- very convenient, friendly check-in staff, and gorgeous decor....the only "downfall" was the down pillows...had a huge crick the morning of the race......... so words to the rise bring your own pillow!! I stayed at the Sheraton last year which hosts the ccc and valet was 2 hours coming and going, the elevators […] were incredibly slow...will never stay there again! Mehr

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Excellent position for New Orleans, overall very good. The room was large and comfortable and the bathroom was excellent. However, the whole decor was very old especially the carpets, which need replacing. However, i would recommend this hotel and would stay there again.

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