Horseshoe Bossier Casino & Hotel - Bossier City

Das Horseshoe Hotel & Casino in Bossier City liegt ein paar Minuten Fußweg entfernt vom "Louisiana Broadwalk", einer sehr nett angelegten, großen Shopping-Fußgängerzone - allerdings eher für die Damenwelt gedacht. Das Hotel selbst ist sauber und das Personal ist freundlich. Die abendliche Live-Musik ist arg laut (hört man noch im 15. Stock). Ein K.-O.-Kriterium […] für mich war, dass das Hotel nicht einmal über eine Internet-Ecke (von einem Business-Center ganz zu schweigen) verfügt. Es schleppt halt nicht jeder einen Laptop mit in den Urlaub, wobei ich nicht sagen kann, ob eine W-Lan-Zugang besteht. Mehr

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Our Room was suprisingly large for being a basic room. Only down side I could see is the t.v.'s were all old and out-dated. No flat screen here. To there credit though there were 3. I would stay again.

The Bellboy of the Horseshoe Bossier Casino and Hotel at 711 Horseshoe Blvd, Bossier City, La. performed his duties in a very superb manner. Realizing that my wife and I were both handicapped, he took charge, unloaded all our suitcases, clothes, and equipment from our vehicle and delivered all of it directly to our room with a pleasing smile. The valet […] at the enterance of the hotel took care of all of our valet parking needs. The valet staff returned our vehicle to us every time that we needed it. Our room was well kept and very clean and the huge kingsize bed in the room was one of the most comfortable that we had ever slept in while away from home. The hotel facilities were very nice including the largest and deepest bathtub that we had ever seen and there were safety grab handles and special foot rests all around the tub. It was a pleasure to stay at this hotel. Mehr

It's showing it's age and about time for more than the lobby and restaurants to be renovated. Still, location is very convenient to on/off freeway.

This was a wonderful place to stay and I enjoyed beeing at this location. The staff was very polite and tentative.

I have stayed at this hotel in the past and have been very pleased. However, this time was not a great experience. We drove all night and arrived around 6:30 a.m. The front desk told us that they wouldn't be able to do any check-ins until 1:00. We stopped by at 1:00 and they wouldn't even look for availability they just said they wouldn't be checking […] anyone in until 2:30. We went back at 2:15 they were already checking people in. Once we got to the room the shower curtain and bathtub had mildew on it. While taking a shower there was standing water in the bathtub because the drain was very slow. There was also a stain on the curtain that looked like blood. If I stay at this hotel again it will be because it is a free room. I will not pay to stay here again. Mehr

staff was very friendly and it was a nice stay. i would go back any time.

The carpet & TV's could stand updating, some of the storage compartments needed updating or replacing. The bed was very comfortable and I especially enjoyed that the room did not smell of smoke.

The room was immaculate. The view was nice. It was such a bargain, I want to stay whenever I can get away.

Excellent! The room was gorgeous and the view was amazing, and at such a fair price! The stores and restaurants were amazing and the casino was a blast. Loved this hotel, wish we could have stayed longer. The quality of the room was a++ and I have absolutely no complaints whatsoever, will be staying here again!

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Newly remodeled, extremely spacious, can't beat the price during the week for what you get

Had a beautiful night time view from room overlooking downtown and Red River . Room was very quiet providing a good nights rest!

Visually there is nothing particularly wrong with the hotel but it is dated. My issue is the hotel cleaning staff. HORRIBLE. First off the king bed was made BUT you could tell someone laid it after it was made because there was a head print in the pillow and body print in the blanket. There were pieces of a large red rubber band all over the bed. The […] ironing board and iron was still out. The rollaway bed was made BUT an extra blanket was balled up an thrown on top of the bed. Mehr

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To start out on a positive note, the room was huge, the bed was comfortable and it was clean. The location is convenient and it's great having several restaurants to choose from within your hotel. HOWEVER, checking out was ridiculous. When I came to the counter, there were three workers and I was the second person to arrive. No one acknowledged me. […] However, they have an express lane for "club members" and 10 people came after me and went long before I did. I stood in line to check out for over 20 minutes. It was ridiculous. Then, even though I booked a double bed non smoking room, I was offered either a double bed smoking or a king nonsmoking. I was told I have to call in ahead to CONFIRM I get my "request". I had kids with me so the King room was out and I have a kid with asthma so the smoking was very much not ideal. They sent an ozone to our room which helped but it smelled strong still. The compassion was more than lacking. Then, to top it off, the charge for wifi was a whopping $11.95! I needed to get something done but out of principle alone, I would not pay such a ridiculous charge. I think it's robbery. Even McDonald's gives you wifi for free. Oh and if you want to use fitness, it's $5. Nothing is free here. If you can manage to check in within more reasonable time frame, it is probably worth the sacrifice but I was fuming by the time they even acknowledged me (and 10 more people had gotten in line behind me). If I had not already paid, I would have WALKED. Mehr

loved the workers and the stay, will definitely stay there again....the only thing wrong with the room was the hole on the wall where the door is...besides all that the room and stay was the best ever I give my visit and stay a 10 instead of a 5...

Smell of smoke is prevalent throughout hotel, even in 19th floor "non-smoking" room. I had read reviews prior to visit that mentioned extremely low water pressure in shower; they were accurate. Despite the hotels.com listing stating that the room had wireless internet access, there was a $12 fee required.

There was hair in the tub! management did not care.

This was a great treat for the holiday!

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Excellent

Was very nice. A little noisy at night, people slamming doors. But I would stay again.

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The hotel is not worth the price. The room was not cleaned but one time during my stay. I had to call to have someone clean my room at 10 p.m. I should not have to tell someone to clean. So keep in mind if you do not care about the cleaning then this is a good hotel to stay at.

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Upon check in I was told they no longer had a room with two beds as requested on line. The lady checking us in said she would try to accomidate with a down graded room for the same price or shuttle us to a sister hotel away from the casino for the same rate. I paid for the luxury suite so this did not seem like much of an accomidation. She could not […] find any rooms with two beds. I don't understand why overbooking is a comon practice with this hotel. I ended up sharing a bed with my friend. Uncomfortable! Mehr

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Great Hotel and great value

This was our fist time to stay at horseshoe it was awesome and the buffet was amazing!!! Hopefully someday the prices will be so that we can stay for more then one night so we can gamble too!!!

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The shower head was sticking out of the wall. The hotel is in the process of renovating the rooms. It is walking substance to the river walk.

Well done to Hotels.com and the hotel

Great time @ Horseshoe Casino & hotel. Felt like a get away to Vegas. Good shopping nearby.

Room was large, very clean, small refrigerator, beds very good, housecleaning excellent, large bath room, TV good, noise level was good with people coming & going at all hours, as you would expect at a casino, staff friendly, check-in & out in less than a minute. Overall experience was very good - would highly recommend

The rooms are nice and the staff is courteous. The only thing I didn't like was the $100 security deposit. Most hotels only charge $50-75 but I guess The Horseshoe thinks that much of themselves.

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Overpriced rooms. Carpet stained, not vacuumed. Poor housekeeping.

A few things could be upgraded.The best part was the large tub and T.V. in bathroom.

I was a little worried about booking this hotel because I had recently read more than a couple of bad reviews but I'm glad I booked this hotel anyways. The staff was very friendly from check in to the buffet area. The casino staff could have been nicer. Plus there was only one cocktail waitress on the floor so we couldn't get drinks like we wanted and […] the gentleman behind the bar told us we couldn't get drinks at the bar. The hotel room was the luxury room, newly remodeled. But the icing on the cake was the view from the 22nd floor which was spectacular. For the price we paid I was very satisfied with this hotel and employees. Will recommend to anyone! Mehr

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From Valet Parking to the Front Desk. From the Bellman to the Housekeeper....all were friendly and helpful. Thank you.

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Need more professional front desk people. I had to wait for the two clerks to finish shucking and jiving before they would acknowledge me when I checked in. And, I had to go to the front desk myself because no one would answer the phone. When I got there, there was no distracting crowd. Just two clerks standing there. The decor, appliances, and tech […] were dated. Also, there was no free wi fi. Ridiculous these days! The water pressure was low as well, but, the room and hotel were clean and comfortable. The coffee pot was dirty though. The maintenance staff and bell hops were very professional. The food is fantastic, but the server didn't bring it in the room. My husband had to carry that big tray in. Never experienced that before. All I can say is, I'm glad we got a super low rate because I would have been real upset w/ the lack and slack at the hotel. Expected more. Mehr

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Hotel was great location was great staff friendly bell hops awesome