Riu Palace Riviera Maya All Inclusive - Playa del Carmen

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Authentische Hotels.com-Gästebewertung

We had a really good time, we were a party of 13, tweens, teens, and adults, we all had a good time, food is really good, the a 'la carte restaurants have a limited menu, the personnel is very polite, the only thing I didnt like is that the double beds in the room are together and they are small, so if you are 3 or 4 in a room (2 adults, 2 kids) its […] very ,uncomfortable, I would go back again.... Mehr

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We spent a very relaxing and enjoyable week here in February. Our basic room was spacious and comfortable. The staff were very polite and responsive to all of our requests. We requested for them to refill our minibar with specific beverages and they did it each day, no questions asked. The all-inclusive food was much better than I imagined it would […] be. There was a lot of variety and the quality was good. The all-inclusive drinks were plentiful and easy to get. The hotel has a large pool that's a popular hangout with guests, as well as a wonderful stretch of beach with both sunny areas and palm-shaded areas to choose from. Stylistically, the hotel interior is probably due for a more modern facelift, but it has been very well maintained, so it still feels nice. Mehr

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common grounds were amazing,,,,,entertainment staff,,,the ones at the pool,,,and evening events are ahhhmazing,,,the energy,,,smiles and accomidating attitude from them were superb,,,,,,the towel lady irritated me ,,,,,,left my card in the room,,,so no towel,,,thats crap,,,,i dont want to steal a hard towel,,,,the bedding coulda been more inviting,,,but […] i wasnt there to sleep,,,,,,,,,,,overall,,,i would rec to all to stay there Mehr

Authentische Expedia-Gästebewertung

I've been to over a dozen all inclusives in this region and this has the best food of any. One night had grilled lobster tail, crab claws. shrimp with ice sculpture-all on the buffet. The long stretch of white beach is pristine. Friendly staff that didnt act like they expected a tip. Hall noise a bit loud due to guests. On site shopping less than expected. […] Would go here again. Mehr

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I cannot say enough good things about this resort. The staff worked tirelessly from morning til night. The food and beverages were excellent and plentiful. The hotel was gorgeous and kept very clean. The grounds and pool were also gorgeous. The rooms were very comfortable. At this RIU Palace, we felt like kings and queens. If in this area again, I would […] definitely stay here, and would highly recommend it. Mehr

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Extremely rude Staff. Too many rules. You are by the beach and you most likely have shorts on all the time!! They kicked us out because we had shorts on. We went there with a big group for a wedding that was being held at thy place, and they made it a misrable place! They wouldn't allow us to reserve restaurants. The Brazilian restaurant is a disaster. […] They have a few meats and they give you an ounce of meat and if you ask for more"too bad, they don't have more" not to mention that 15 people out of our group of 49 got sick and they were throwing up!!! Mehr

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This hotel was really nice. Very very clean. People everywhere constantly cleaning and serving. Room service was slow! And when you called the front desk for service or a bellman, very very slow. Otherwise, excellent.

Authentische Expedia-Gästebewertung

We had a great time at Riu Palace. The resort is very clean. Everyone works very hard to keep things clean and they are all very polite. Claudia was our favorite bar tender in the sports bar.

Authentische Expedia-Gästebewertung

Buffet food is actually better than that of speciality restaurants

Authentische Hotels.com-Gästebewertung

Great food, Right on the beach, impeccable service... will definitely come back!

Authentische Expedia-Gästebewertung

Wonderful experience. Overall, loved it with a few caveats. Housekeeping didn't do turndown for us the last four nights, and did not always replenish the water in the room or replace the towels, even when they took the dirty ones away. We reported our headboard was loose from the wall but that was never repaired. Staff were very attentive and we loved […] the food, particularly at the specialty restaurants Chili's and Agave. Music programs were awesome. Drinks were plentiful but generally weak, if you wish attentive bartenders try bringing a fair amount of one dollar bills with you, we tipped our first few days and were waited on before others quite regularly. The staff bend over backwards to pamper you. Gorgeous beach, beautiful and well maintained grounds. We spent 10 days here and loved it. Seek out Santos and Lester at the plaza and pool areas, they are personable and fun, very attentive. We will remember them always. Mehr

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Our stay at the hotel was superb, the hotel is clean and the staff is excellent. . The food choices at the buffet is excellent and so is chillis restaurant. We did eat at the brazilian restaurant and we had no problems doing the reservations. I do have one complaint or concern. We did our tour from best day and was very dissapointed with the tour guide. […] He told us not to buy from vendors from chichen itza since the products are fake and they try to rip off the tourist. He told us he will take us to a market where the products were better and cheap. What a lie! The prices were much higher at the place that he took us and the handicrafts were the same. But we could not do anything since we had already left that place and were force to buy from the market. Perhaps the tour company has some kind of deal with the market. I don't know but I do feel sorry for the vendors at chichen itza who make their living from selling handicrafts. Also, beware when you pay for your drinks at the hotel (they provide free lunch but you pay for the drinks). The waiter over there did not tell us the correct exchange rate in dollars so do your own calculations and he did ask for tips and so did the tourist guide. The tourist guide asked for 15 dollars tip. 5 for himself, 5 for the driver of the bus and five for the guys who was serving drinks and breakfast. We were going to tip them but decided not to specially when he told everyone in the bus the exact amount that he was expecting. Mehr

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Service at this hotel was exceptional. Staff were always very friendly and accommodating. The food was excellent, including the a la carte restaurants, which were surprisingly great. Water sports (sailing, windsurfing) could use a little updating. The one tennis court was not in great shape. Overall, was a great place to visit for my extended family, […] which included people aged 19-months to 82-years. Mehr

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Fantastic stay! 4th stay at an all inclusive resort. We have stayed At large and small. This hotel was smaller. Perfect Size for getting around easily. Food superb. Gorgeous beach. Walking distance to Playa By beach. Not very good shows, but after a full Day playing on the beach, sun, town, who can Stay awake. Loved this place!

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Just returned from a wonderful week spent at the Riu Palace with my family. This was our first time staying at an all inclusive. I knew my kids (ages 18 & 21) would love it, and they did. Wasn't so sure my husband and I would like it as we prefer soft adventure vacations and thought this might be a little boring. It was very relaxing and the staff had […] lots of activities you could participate in if you wanted to. We did use the one tennis court. And although we had access to the sister hotels we never found the need to go there. The kids did as the "club" was there. This facility is amazingly beautiful and well kept. The food was adequate, not brilliant but there was something for everyone and plenty of it. Recommend making reservations at the specialty restaurants for dinner. Rooms are spacious and well appointed. Mini bar and free flowing alcohol bottles in the room could concern some. My kids didn't even touch saying why make your own drinks when the bartender will do it for you. And I liked that because the drinks being made at the bar are light on the alcohol. Pool and beach are beautiful with plenty of chairs, and lots of palm trees provide shade if you want to escape the sun. Location is great because it is very close to Playa de Carmen. Town is geared towards tourists but fun to walk around and escape the resort bubble. Entertainment staff puts on fun shows in the evenings. Highly recommend. Mehr

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THE HOTEL WAS GREAT!!!! THE SERVICE WAS VERY POOR. I WAS SPECTING MORE FROM RIU PALACE RIVIERA MAYA.

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Spectacular Beach!! Beautiful Pool(although not heated so was cold). Service was good. Food was good. Rooms smelled very musty and the beds were very uncomfortable. Used to a bit more luxury. Would not stay there again.

Authentische Hotels.com-Gästebewertung

I'm 31 and went to the Riu Palace Riviera Maya on vacation with my girlfriend. First time to Mexico and first all-inclusive. Overall the hotel was very nice. The room was good, the pool was nice, the beach was great. Very easy and safe to walk to 5th ave with all the shopping and restaruants. Did a snorkling, it was fantastic. The only downside to the […] hotel was quality of the food and drinks. I can only describe the liquor as tasting 'off' or 'funny'. I really doubt the liquor on the label was what was acutually in the bottle. I would recommend taking the short walk to one of the shops and getting yourself a $15 bottle of tequila to supplement what you get in the resort. I think the food was hit or miss. Some things were good and some were just ok. The buffets were pretty good, about as expected for a higher end buffet. In addtion to the buffet, we ate at the steak house, japanese, and mexican reataurants. The food at these was acceptable but definitly not great. To put it another way, if they were restaruants in America, i would eat the food, but not go back. Being the first time I've been to an all-inclusive I had a higher hopes for the food/drinks based on peoples comments. I would say don't get your hopes up, you get what you pay for. Overall a good hotel and good trip. Mehr

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THis was our 1st time at an all inclusive resort. From the cleanliness of the entire resort to the friendly and helpful staff it was fantastic. Food was really good too.

Authentische Expedia-Gästebewertung

This hotel is NOT infant/toddler friendly. 1. The room have steps (between the living room/bedroom space), so it does not work with crawlers or infants still not able to walk properly (solution get a room meant for handicaps). 2. None of the pools are less than 3.9 Feet deep so really not meant for toddler (read 4-5 years) and below. The main pool is […] ~4.5 feet so i really don't understand why the kids pool is 3.9 makes no sense. The rooms are old, changes the room once for flush making a really weird noise then second room fan was not working, just didnt bother with it. The decor and amenities in the room are US motel kind at best. The service and food are much better Mehr

Authentische Hotels.com-Gästebewertung

We have been to several resorts and hotels over the past 14 years or so, and this one is among the top.

Authentische Expedia-Gästebewertung

The hotel was nice and clean, staff and service were great. However, the acoustics are bad. Doors are noisy when they close. Everytime a door would close anywhere down the hall I could hear it in the room. Finally ended up putting in ear plugs to sleep. Beds was also hard.

Authentische Expedia-Gästebewertung

Service was fantastic. Everyone from the towel girl to wait staff to management greets you with a smile and makes sure you are having the most pleasant stay possible. Food and drink top shelf. Pool, beach and rooms very clean. Only two dislikes. For a top rated hotel the beds are very hard. Did not enjoy them. The room doors slam very hard and loud. […] You could hear them slamming down the halls. Had to always make sure to hang on to them and close them slowly. My first all inclusive. I may be spoiled now what is not to like about being treated like royalty. Had a fabulous stay for five nights. Mehr

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Overall OK...premium liquor is not the tag I would give Passport Scotch or Johnny Walker Red Label...wine offerings are pretty mediocre...expected better choice of spirits in general.

Authentische Expedia-Gästebewertung

Traveled with my son, daughter and husband. I requested 2 rooms with 2 double beds which were connecting or very close together prior to our trip. Upon arrival we were told both rooms had king size beds and a good distance apart. After several back and forth discussions with staff and finally a manager, were had to settle for one room with a double […] bed and another with a king. As a result, one of us had to sleep on a very uncomfortable cot. We were assured this would be resolved early the next day. At 3:00 p.m. the next day, our rooms were finally ready and again, they were very far apart. It took another round of several conversations to get what was promised. There is a slight musty odor in the rooms, (all 4 of them), but other than that rooms were satisfactory. Other than the problem at the front desk, every server, waiter, bartender, housekeeping staff member was beyond accomodating, friendly, funny and smiling. The beach was beautiful and clean, pools are beautiful. We were there at Christmas and the decorations were amazing. Christmas Eve celebration was beyond our expectations. The staff at Krystal are exceptional. The Chef comes table to table and speaks with you. The manager came as well to make sure all was satisfactory. If it wasn't for the problem with the rooms, I would give this resort 5's across the board. Mehr

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The food was amazing! The beach was great and the staff is always around to bring you anything you want. The service industry in Mexico is like no other and everybody speaks English which is plus. The only downside was the bed, the mattress cover was kinda plastichy and it made noise whenever you moved

Authentische Expedia-Gästebewertung

We stayed at the Riu Palace Rivera Maya Dec. 18-24. The hotel is beautiful especially the grounds, pool/beach. We loved the staff, room, entertainment, food (lobster at the buffet on Wed./Mexico Night) and extras Las Vegas Night (Tues.) with casino games (rollette/poker) for free. It's an easy 10 min. walk to Playa Del Carmen on the beach or sidewalk. […] There are 2 flights of stairs to get up to the lobby from pool area. This may not be a good hotel for someone who has trouble climbing stairs. There is an elevator but it's not easily accessible. We also walked (10 min) to the Riu Palace Mexico for lunch and to see this remodeled hotel. The new decor is very contemporary/modern and it has a South Beach feel to it. There are 3-4 small, square pools instead of a large pool. Both hotels are impressive but the Riu Palace Rivera Maya is a better pick. We did tours to Coba Ruins, Chichen Itza and Tulum/Xel-Ha. We booked all tours & airport transfers through bestday.com. The Chichen Itza and Coba tours were with a company called GoNatural (booked through bestday rep Timmy) in the lobby. The benefit is a small tour group 12-14 max instead of 65-70. We lucked out and were the only two on the Coba Tour which I highly recommend. You can still climb the Coba Ruins and there is lots of shade. They have bikes for rent $3.25 or a pedicad is a bit more. You can also walk the entire site. The tour included a zip line, canoe, repel into a cenote, Mayan ceremony, lunch. Mehr

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My boyfriend and I have been to the Mayan Riviera many times and have stayed at many different resorts, the Riu Palace Riviera Maya isn't our favorite but we would definitely stay there again if we got a good deal. Overall the hotel was nice apart from a few issues, such as the fact that there are too few bathrooms down by the pool/beach area that the […] ones that are there are always backed-up and would not flush. There was also inconsistency in the taste of the beer, not just by the pool but in the lobby bar and the theater bar also. The way that the dinner reservation system works at this hotel is also poorly done, there would be a huge line up and you could only book two nights in a row and the better restaurants were often booked up already. Saying this everything else about the hotel was very good from the buffet food to the excellent service that we received. Mehr

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We loved this all-inclusive. We arrived for a week on Dec 16 2012. It really is a palace. The help is so much fun (especially Victor at the pool bar). The restaurants were all different and delicious. Lots of fresh seafood and good quality steaks. There are so many choices at the buffets that you cant even try everything in a weeks time. The beach is […] just gorgeous... yes the water really is turqoise blue! The sand is like flour and it's perfect for your morning run to jog to the pier in Playa Del Carmin and back. It is walking distance to the 5th avenue shops and the Playacar plaza. The place is spotless... they are constantly cleaning everthing, and are glad to see you every day. The beds were on the firm side, fyi... not hard as rock,(and we prefer them firm, so slept like rocks# But not cushy plushy. The water served was all filtered, so no worries there, and they have the fridge in the room stocked w/ lots of bottled water and softdrinks. The liquor was very good quality# bacardi, smirnhoff, Johnny walker and my buddy Jose Cuervo, but if you asked, they would pull out the Don Julio! The shows at night were fun too, an early one for the kiddies, the 2nd one for the family(danciing, circus acts, group participation) , and then to the lobby bar for a bikini contest or more adult stuff. The guests were from all over speaking all sorts of languages. We were 2 parents, a 19 and 20 year old family from Omaha NE, USA and we loved it. We will go back for sure! Mehr

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We spent 6 days/5 nights the week of Dec 10. Absolutely wonderful experience. Used Best Day shuttle for airport xfer. Fantastic. Def recommend them. About a 45 min ride from the airport, so factor that into your time planning. Resort was great. Very clean, great food, PLENTY of staff. Had garden view room. "King" bed was 2 twins pushed together. No […] biggy. Water in room is non-potable, so u can't drink it. They stock the fridge with plenty of bottled water, soda, etc. All the facilities were in great shape and up-to-date. Ate at all restaurants. Didn't care much for Krystal food, but the rest were great. Ironically, liked the buffet the best. Lunch is thin, but breakfast and dinner are awesome. TONS of choices. Wed we went to Chichen Itza. Left 730am and back in lobby at 810pm. Def all day trip, but worth it. Too many vendors peddling crap tho. "Cheaper than Walmart" is their catch phrase. Thu was spent drinking. Def an adult-oriented resort. Not many kids there, but PLEASE leave your kids at home. There's very little for them to do here. It should be adults-only simply based on the activities. Fri we did the scuba lesson with Nicholas in the pool. Great experience, so we went out with him and dove a reef in the afternoon. ~ a 15 min ride out and a 45 min dive, and 15 min ride back. Overall, def recommend this resort and will return. Staff and facilities are fantastic. Use USD. Speak English plenty well to communicate effectively. Mehr

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Their beach and pool are quite nice.

Authentische Hotels.com-Gästebewertung

BEAUTIFUL HOTEL.GREAT FOOD. OUTSTANDING SERVICE. AMAZING POOL. BEAUTIFUL BEACH.

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This is a great hotel for a relaxing vacation. Very upscale and not a "party" resort.

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Great hotel. Unbelievable service; waiters constantly coming around to check on you and takes less than a minute to get any drink at any bar. Everyone was extremely friendly as well. Room service takes less than 20 minutes at any time of day. Food for dinner was great, lunch buffet was OK but we went to the Palace Mexico for a day and their lunch was […] better so you can always walk there. Only thing that could be improved is comfort of bed. Mehr

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Everything was perfect. Loved it, loved it, loved it. Wouldn't change a thing. Every staff member was attentive and extremely outgoing. The beach is beautiful, activites are fun for the whole family. The nightly entertainment was very enjoyable. Drinks were top shelf and flowing.

Authentische Expedia-Gästebewertung

Very good experience from check-in to check-out. Having stayed at RIU resorts before I knew what to expect. The food was good (hot and fresh) and you could always find something to eat at the breakfast or lunch buffets. Krystal was my favorite specialty restaurant. Things can always taste different when in other countries. The tequila and the steaks […] were not what I was used to in the states, but they were still good. If I wanted the US experience I would of stayed in the US. The hotel amenities, room, housekeeping, grounds-keeping and service were excellent. The beach was beautiful. I spent most of my day time at the resort there. All in all a great time! Mehr

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It was wonderful. The website does not exaggerate. I will say that the steak restaurant Chili's was average, but all other meals, drinks, and service were awesome. Plenty of food, bars, and you didn't have to get up at 5am to secure a spot on the "Private Beach" or a pool chair. Anyone who's cruised or been to other resorts in Mexico know the importance […] of that. There are also great shops and a nightclub: Coco Bongo that is great. We will book this trip again!!! Mehr

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Authentische Hotels.com-Gästebewertung

We were a large group and enjoyed our stay. The rooms were clean and the staff was also great. One criticism is the towels. You received 1 card per person and had to return one towel before you could receive another. This ridiculous rule meant that your towels may disappear when you return from the beach. On top of this they would run out of clean towels […] by afternoon. Therefore, I give it a 4 stars reluctantly. With exception of this issue I think it is a solid 4 star hotel. Mehr

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The exterior of the hotel is absoutely beautiful. The food, very good. I enjoyed the service. The rooms were disappointing. There was an odd smell in the room (mildew like), and the water had a horrible smell. The beds were hard, small.

Authentische Expedia-Gästebewertung

surpassed our expectations, which were pretty high, as this resort was recommended to us by friends who went there previously!

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Great staff, beautiful hotel and scenery! Food was great. Location of beach and pool were ideal. Drinks were phenomenal!!

Authentische Expedia-Gästebewertung

This was our second time visiting the Riu Palace Riveria Maya and after a year and a half, the staff remembered us! Spoke with many who have the same experiance. This particular hotel just won many awards for 2011 for best staff, etc. This does not suprise us! Great job !

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The grounds of the resort were breathtaking!!! the pool and beach area were like a dream!! !, The food exceeded our expectations and they had an ExcellantOutstanding variety!! The only Problem we had was we were given a room that did not have a balcony and was smaller Than the rest of the rooms so I had to spend the first part of my trip dealing. With […] a room Change not fun since the first nite none was available don't let them put you in room 3165 Small no balcony and air conditioning unit for part of the hotel right above sounds like a 747 engine!! So even though we had a disappointing start the resort is lovely and I would go again Plus you can't beat the location so close to downtown playa and the ferry!, Mehr

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Best stay in 12 trips to Mexico! Hotel was beautiful. Staff was constantly cleaning & sweeping grounds. Staff was attentive, and constantly asking if we needed anything. Pool staff were very entertaining. Food was great. Great selection at the buffet and the 2 special restaurants we tried. Beach was sandy, NOT rocky at all. We won't be staying anyplace […] else for future trips. Mehr

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This is my second stay at the Riu Palace Rivera Maya (traveled Nov 3 - Nov 9th). Last year traveled with my husband and this year traveled with my husband and two other couples. I have stayed in several resorts in the Playa Del Carmen area in the same price range as RPRM and there is absolutely no comparison. The Riu Palace is over and above the others […] in the same price range from the minute you walk in the front door, the rooms, the pool, and the most wonderful beach. We had no complaints other than very minimal ones such as not replacing wash cloths in the rooms (but was always able to get one from someone in the hallway working). But if that is the only complaint I had, then it really isn't much of one. I had read there is free wi-fi in the lobby for 30 minutes only. However, just ask the front desk, every room has a password which they give you and then you have free wi-fi in your room whenever you want it. I did ask if there was a charge and was told no, so there is free wi-fi in the resort, just not on the beach or pool area. The service was wonderful. Cant wait to go back. Mehr

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Will definitely go back!! This place was amazing and the staff was incredibly friendly. It exceeded our expectations. We miss it!

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My husband and I just got back. We had the perfect vacation. The weather, hotel accommodations, service & food were great. The beach is beautiful. The staff members are all friendly and can't do enough for you. I would highly recommend this resort.

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My wife and I had a pleasant vacation in this hotel. From the moment we entered the “PLAYACAR” resort , to the hotel entrance, we knew we made the right decision to book in this great hotel. The lobby, the huge garden area, the pool, the palm trees, the cool white sandy beach, [no sandals required for long walks along the beach] plenty of chairs by […] the pool and the beach. And with the all inclusive booking, the buffet food was more than what I anticipated, the variety of food, from hot dogs to lobster and large shrimp, they have a large variety of great food every day, and yes, all the drinks are included. Every one, working there is very friendly and helpful, including the Expedia travel representative in the hotel , this lady did a great job, she helped us book a tour to Chichen Itza, and a trip back to the airport at 2:30 AM, we are grateful and pleased with her service. The RIU Palace Riviera Maya is the hotel I will use on our next vacation, and recommend to all our friends and family. Mehr

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