Westgate Branson Woods Resort and Cabins - Branson

Very Enjoyable! Stayed in cabin which suited our stay best!

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The room was very nice and clean. The pool was nice. Would stay there again.

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The room was clean and comfortable. The location is good. Was easy to find. My only problem was the wi-fi. They charge $9.99 extra per night and I could never get a network to connect to because the wi-fi is so bad there. I called technical support twice and spent a considerable amount of time with them and still could not use it. The signal is very […] poor. I would stay here again if they improve their wi-fi because that's personally important to me. Mehr

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This is our second stay at Westgate....the first time was FANTASTIC! This time not so much. I requested a ground floor unit and was given the run around about getting that. My mom is disabled and unable to climb stairs very well and she had to because they couldn't provide accommdations. Also, the fold out bed was very uncomfortable and my sister had […] to sleep on the floor finally to get comfortable. Also, there was an unpleasant odor in the unit. Mehr

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We had a nice time. Plenty of outdoor activities.

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The hotel, Cabins, Condo's & Grounds were amazing. I did not care for the hard sell of time shares due to almost being late for a meeting. If I would have been there for leisure would not of had an issue with learning about all the amenities & such

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Loved it was perfect!!!!

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The beds were hard and uncomfortable and if two people set on the end together the bed would flip up in the air. Bathroom was small. We enjoyed the events they had on the facilities and personal was really friendly and helpful.

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Check in was a nightmare; it took forever because there were not enough staff. Reps were doing their best and were nice and accommodating. Carpet in our room could have been cleaner - large spots. Grounds were nicely kept; the breakfast was good for the price; housekeeping was prompt when we called for more linens.

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Kids loved the pool and wanted to come back. Liked the location in Branson. Do not like paying extra for Internet. What was worse is that even though escalated to Tier 3, the Wi-Fi in our building never worked. Most hotels in the higher end also have generally updated to HDTV in the rooms. The tv model would have been familiar 20 years ago. The stay […] was generally pleasant, the prices were very good, the location is great, but the lack of free Wi-Fi does make a difference to us. Also pop machine was non functional in our building. Mehr

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REALLY ENJOYED THE WESTGATE....STAFF WAS VERY NICE. DID NOT TRY TO PRESSURE US INTO LOOKING INTO A TIME SHARE....BEAUTIFUL PLACE EVEN THO NOT NEW......CONVENIENT TO EVERYTHING WE DID TAKE ALL OUR OWN UTENSILS. PANS, BOWLS ETC...BECAUSE IT WAS EASIER TO KEEP KITCHEN IN TOP SHAPE BUT THEY DO HAVE THE KITCHEN FULLY STOCKED WITH EVERYTHING ANYONE WOULD […] NEED.... CABIN W AS EASY TO CLEAN FOR THE NEXT CUSTOMERS .THANK YOU WESTGATE AND HOTELS.COM . Mehr

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The condos were great! Very clean, updated and the staff was really friendly. We were not bothered by the timeshare sales group and the only complaint was that the check in line was ridiculously long. They would probably sell more timeshares if they lessened the time in line, by the time you get to them you are beyond frustrated. Pizza on the resort […] was decent, just nice to have the ability to stay in and order. Very kid friendly, would definitely stay here again! Mehr

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We had a wonderful time and enjoyed staying at the hotel,will definitely go back.

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Nice place but hotel cleaners where terrible

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The stay was terrific. Room was clean, neat and updated. Bed was absolutely the most comfortable! Service from all areas were terrific. Housekeeping, front desk, concierge, entire staff! The grounds are well kept. Price through Hotels.com was outstanding. Only issue was the hotel wanted to sell their condominiums by way of 90 min. tour. NOT A DEAL BREAKER. […] The stay in Branson was extremely enjoyable. Mehr

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I loved the hotel once we got passed the check in. I was not thrilled that we had to stand in line for over an hour just to check in. We arrived at 11 and weren't allowed to check in until 4. I found this to be a bit ridiculous, so instead we wasted money and gas driving around the town until 4. Once we were able to finally check in, we absolutely loved […] the room. The experience was awesome as well. We even got to take a walk around the grounds with a duck!!! I might stand waiting an hour again to stay there again. Mehr

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Grounds were lovely; we were there Memorial weekend and there were American flags lining the road into the resort - what a great touch! Carpet could have been a little cleaner, but overall condition of room was good and quiet.

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Perfect in every way! Staff was very helpful and professional. No worries about being bothered with resort tours, which I was worried about. Rooms were beautiful and spacious. I highly recommend this resort! We'll be back in the fall for certain!

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very good

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The beds could be more comfortable and the food could be a litte more organized. They had breakfast on premises you can't take food out but had limited seating. Pizza had two people working the whole resort and looked like they where having a hard time keeping up with the demand for a busy weekend.

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The stay was excellent. Convenient. Staff friendly, knowledgeable. Room clean and up-to-date furniture, bed and other amenities. Quiet. Offered many activities. The hotel price for the room was outstanding, only thing was that the hotel tried to get us to attend a 'meeting to learn about their condominiums. After it was settled, the remainder of the […] stay was great. A 5 star resort! Highly recommended. Won't find better in Branson, MO. Mehr

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check in took forever , had no idea this was a time share ....the pool was dirty ! the room was old ..smelled kind of weird . I do not recommend the place to any one. I will say it had a great location. a little hard to find

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After a long day’s drive to the resort, there was nothing my wife and I were more looking forward to than taking advantage of the whirlpool provided with the room. - After filling up the tub above the jets as prescribed on the instructions, we pushed the button and attained no response. - I then made a series of three calls to the front desk seeking […] help with the tub, finally urging them to please send someone up to assess the situation. - After waiting 20 minutes, a maintenance person came up and was able to start the whirlpool once again… only to have black particles eject from the jets after being started. The maintenance person noted that he would go down to attempt to see as to whether someone could come to clean the tub. - After 20 minutes of never hearing anything, I called the front desk again to see if we could get our room switched or if anything had been decided about the tub. The attendant did not switch our room and noted that the black particles should just drain away. - I then attempted to forward my story on to management and they have neglected to respond up to this point. I recognize things are not going to always be perfect. How a company responds to something when the situation is not perfect determines whether they are worth your business. When you are driving long distances to reach a destination you are looking forward to enjoy, you shouldn’t feel as though you have to arm wrestle the company to help you. Mehr

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It is a very nice resort. Very clean and beautifully kept. Everyone was very nice and helpful in the check in and check out process. The room was very pretty and very roomy. The only complaint I could think of was that the walls are a little thin between the rooms. We could hear everything they were doing and smell everything they were cooking. Otherwise […] a perfect stay!! Mehr

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ac did not work in room, no hot water for shower

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First of all the service at check in was slow,,polite however. Then they stuck us in a very average room. There was hair in the tub,,not ours, the beds did not have mattress covers and were not comfortable, I asked for an ironing board, never got it and I found a dead roach by the bed. I told them at check out about this and nothing was done. The room […] we were in was not a 4 star room,,,maybe 2.5 at best! We had stayed at Westgate property in Hollister Mo. and was very happy with that property, just not this one. So we would never stay there again or recommend this property. Mehr

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We really enjoyed our stay. The staff was wonderful. My only complaint would be the joining door between our room and the one next door. The group next door was not exactly quiet and we heard everything.

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Great stay, but skip the buffet breakfast

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Front gate security made me feel safe. Not an early riser so didn't like the 10am check out & didn't like no free wifi. Place was very clean & quiet. Would stay there again.

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Nice Stay. Would do again.

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I reserved a villa. The 1st line of the room description said "This room opens to a deck". The clerk put us in a standard room - with no cell service and a shower that ran out of hot water in 5 minutes. When I asked to be moved to the room I reserved, the clerk refused. I was forced to pay to "upgrade" to get the room I reserved. In addition, I waited […] in line 45 minutes to check in. There were 3 people behind the desk and only 3 couples ahead of me in line to check in. The hotel has potential, and it is unfortunate that the service is horrible. Will not go back. Mehr

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Was a little hard to find. Nice little gated community tucked away just off the main road. Very quiet, the people were great. I was surprised to find they didn't have a continental breakfast, Not an issue as we would not be there for breakfast, My only real complaint would be that internet was $10 a day. Again we didn't need it but i generally standard […] now. The only Housekeeping issue was a bottle cap on the floor up by the head of the bed. Over all the room was clean and the property was well maintained. Would definitely stay again, Mehr

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Room was nice (villa), bed was super soft, plenty of hot water for jacuzzi, nice walk on the nature trail (except it was kind of hard to follow the path a times). Fourth time we have stayed and will definetly stay again.

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Great space, very clean ( and I'm extremely picky), just in need of a few cosmetic updates...carpet, wall covering, fixtures. But, overall we were very happy.

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Our family absolutely loved the resort! We plan to stay again this summer and make this an annual place to stay. Awesome place to stay and feel like you are away from it all, yet very close to all the main attractions! I would definitely recommend them to others!!!

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This property is beautiful!!! Our Grand Villa was outstanding!! And every person we came into contact with was over the top nice and helpful!!!

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didn't like the time sharing part at check in.

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Our stay was excellent. It was in such a beautiful surrounding area. And so nice to be in a cabin vs a hotel! Loved every minute of it!

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Very nice resort.

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Close to the strip, staff was very pleasant. My first room I was not satisfied with the cleanliness, I called the front desk and they very promptly moved my room which was appreciated. The pizza place that is on site had great pizza, I recommend if you are in the mood. The fitness facility was so-so, there was no air moving around in the room, and the […] elliptical machine was questionable.. the treadmill was good. They do have an indoor pool which was nice, even though a storm kept us from being able to use it. Would recommend as an economical stay close to everything. Mehr

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We've stayed at this resort before and keep returning because it's wonderful!!! The rooms are very nice, especially the new condos..they're absolutely beautiful . The resort is close to all the action but doesn't feel like it, it's so quiet and peaceful there.

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