Hesperia Lanzarote - Yaiza

Das architektonisch schöne Hotel mit gutem Spa und guten Pools liegt am Rande von Puerto Calero, einem Retortenort, der nicht so recht zu florieren scheint. Für ein 5-Sterne-Hotel ist der Service unangemessen schlecht: lange Schlangen an der Rezeption, diese ist telefonisch so gut wie nie erreichbar, Anrufe von außerhalb werden nicht abgenommen, mit […] Pool-Handtüchern wird man durch die Gegend geschickt, um sich eine Art Rückgabekarte geben zu lassen, mit der man dann an der Rezeption nach erneutem Anstehen sein Deposit zurückbekommt etc etc. Das Personal an der Rezeption erscheint überfordert und ist überwiegend unfreundlich. Mehr

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sehr tolles hotel. wenn lanzarote, dann wieder hier! so ein fruehstuecksbuffet hatte ich noch nie gehabt!!! super gut! das angebot mit hotels.com war sehr gut und das beste, was wir finden konnten.

second stay at this hotel this year, great location near marina, restaurants and bars,

A wounderful stay in a very quiet hotel facing the sea. Breakfast is outstanding good. It's a place of quality.

Hotel is located on a beautiful spot and serves good breakfast buffet. Good vibes in this place! Though in februari it was a bit windy and cold esp. in the evenings. So take warm clothes with you.

Came back last week after spending 5 nights at this hotel after 1 week self catering in costa teguise. Was looking forward to a bit of luxury at a 5 star hotel with spa facilities. Firstly didn't bother with spa as when we arrived we found out it was another 60 euros each! infect everything is extra at this hotel. You pay to hire a kette or an ironing […] board! No concierge to meet and greet. real lack of information on hotel facilities. Front of house staff don't seem happy to me. The hotel was quiet and it was totally lacking in atmosphere. Souless. The rooms were dated and bland. Clean yes but a lot of the furniture is chipped and damaged. definitely not 5 star. We moved rooms 3 times. Cockroach in room on bed which we told them about. They said they sorted it. next night a huge one in the bath. So we changed rooms. the room they tried to put us in was depressing, overlooking car park. Shoddy furniture. Moved us again. Most annoying thing is they weren't really bothered. Last room we were in had chip in coffee table. I rang To complain but to be honest gave up and put up with it. Fine if you've got some kids and want a week away. But for couples looking for a bit of pampering I would pay more and try to find a bit of luxury. Also it's out on a limb. You definitely need a car unless you want to stay round pools which are not heated. Even the one they say is heated is freezing. Be warned. No one was in the pools!! I've decided to self cater in future. These supposedly 5 stars are really apart hotels anyway without facilities to make your own drinks. Just loads of rooms built around a main reception block. Rip off drink prices and poor service. Mehr

Pros: very peaceful and beautiful surroundings, away from excessive tourism Cons: no sandy beach nearby

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The Hesperia is a great hotel. From the well presented rooms, great setting and friendly and efficient staff - all contributed to a wonderful holiday. The buffets were excellent, especially the breakfast choices and the home-made pancakes! Theresa - who welcomed guests into the restaurant - was a joy! She remembered guests and their interests and was […] unfailingly both professional and friendly - a real asset to the hotel! The facilties were great as well - beautiful swimming pools and public areas, and a lovely spa. This hotel is one that all can enjoy - couples, families and groups of friends. Mehr

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Wonderful breakfast and a lovely spa in beautiful Puerto Calore one of the best places on Lanzarote.

Nice Hotel for relaxing and admiring the ocean, Good choice for breakfast the only thing is if going there for supper you will see some of the same things again for supper. Suite are nice and cleaned twice a day. Lots od activities in the hotel and great kids club. Lack of management around and not a great welcoming on arrival, also no porter on duty […] a lot of the time so be perpared to carry you own bags. Good entertainment in the evening. Overall a few things to improve on but very relaxing Mehr

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perfect hotel for a reasonably priced quiet break in the sun

Staff, particularly at Reception, were extremely helpful. Hotel and spa beautiful. Restaurant excellent. Very handy to shops/restaurants at marina. Very relaxing holiday. Thoroughly recommend it!

It's now the third time I have visited the Hesperia and every time we love our stay there. If you are looking for a wild time then don't choose this hotel but if you want a beautiful location and relaxing time, then this is for you. The hotel is not 5 star and needs to improve to facilities to warrant a 5 star listing. My main criticism would be […] the food offerings and the bar facilities. Apart from the breakfast the food was average. The drago pool bar served what has to be the worst food on the Island and at 10€ a sandwich not cheap either! The hotel needs to look at it's restaurants and improve quickly, we stayed for 9 nights and only eat at the hotel twice (evening time) The hotel should invest in a good bar, on most nights the only option was to sit in the Piano Bar which is housed in the vast reception area, no atmosphere whatsoever ! Why a hotel with such a beautiful setting doesn't have a bar to sit in and watch the sunsets, the bar closes at 5.30 and doesn't reopen until 9. The chill out bar on the beach is another example, when does a chill our bar play "right said Fred" and 90's disco music? The management just seem to leave the bar staff bring their own music choice in! Overall a great hotel which could be a fabulous place if they got a few things sorted. I noticed the hotel has been taken over by nh hotels , so we might see an improvement! I hope so, we love this place. Mehr

everything was great although we did upgrade at check in as our room did not have a view (well only of car park) no problem and not expensive to upgrade and had fanyastic pool view and sea and surrounding mountains amazing. I cannot praise the staff enought they were so polite and helpfull in every part of the hotel. The spa is fantastic and again the […] staff very helpful. I woudl recommend this hotel to anyone and we will be returning again at the next possible chance. Although we only live in Fuerteventura across the water to Lanzarote this mini break served us well and we were most impressed with the standard of the sevice and the politeness of rthe staff. A MUST do on your list Mehr

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Calidad-precio aceptable, pero para nada parece un hotel 5 estrellas. La limpieza deja un poco que desear, y los detalles son inexistentes. Sin embargo, también hay que decir que el personal que atiende en el desayuno es muy agradable y atento. Merece la pena ir a este hotel si encontrais una buena oferta, como a mi me ocurrió. Ah!!! Indispensable […] habitación con vistas al mar. Mehr

Rauhallinen,siisti hotelli. Puitteet kohdallaan. Hyvät aktiviteetit mm. yoga,stretsing. Lenkkipolkuja ja hyvää ruokaa riittävästi. Spa ja "rautaosasto" vähän vaatimattomammat.

Hôtel bien situé, pas trop loin de l'aéroport tout en étant dans un lieu tranquille à proximité d'un petit port sympathique. Ce n'est toutefois pas un 5 étoiles, malgré sa prétention, mais un bon 4*.

Ikke helt 5 stjerner men i nærheten. Veldig god frokost og fine bade og sol områder. Greit treningsstudio. Ikke basseng med stupebrett og dypt vann. Barnevennlig. Veldig rent og fint.

Non posso aggiungere altro al titolo, è stata veramente un'ottima scelta e delle straordinarie condizioni di costi. L'isola è molto bella, l'hotel pure. Vi ringraziamo e...già consigliato ad altri amici che però non hanno trovato la stessa vantaggiosa offerta che avete fatto a noi. Ciao e grazie ancora. Alma e Cino.

This hotel is quite far from a 5 star. The rooms are tatty, with plaster falling off the walls, blocked sinks, cigarrette marks on furniture and stains on sofa. (we stayed in a suite). On the other hand is was very reasonably priced so you get what you pay for. What ruined the stay for us was that the aircon didn't work for the first 4 nights. We complained […] each day and asked to be moved, but they just promised to fix it, but had to live with 26 degrees at night with a 5 month baby used to Norwegian climate! After 4 nights they admitted that it had been switched off from 2200 - 1000 and that they would switch it on all night! Basically they lied to us! There were not enough tables or staff for all the guests, so there were long queues to get breakfast and lunch. Wireless useless as so slow. They charged us for 4 things on our bills (2 seperate rooms) that weren't ours so be sure to check this! On the plus side it was very close to Calero marina with plenty of restaurants. The restaurant staff in the hotel were also very friendly and brilliant with our baby! The hotel pools etc were lovely. The breakfast was also very good with a large selection, but try to get there early (8.30ish) to avoid having to queue. Overall we would have been fairly happy if it wasn't for the ac! Mehr

à reccomander, tout est ok

El hotel es muy correcto y el personal te hace la estancia muy confortable.Lo unico a reprochar es la distribución del edificio que lo hace un tanto lioso acceder a todo el complejo.No lo recomiendo si no se dispone de coche, ya que andando a penas accedes a Puerto Calero y no te ofrece playas ni gran cosa de ocio.Pero esta a diez minutos de Puerto […] del Carmen en coche o taxi. Mehr

Tämä hotelli sopii, jos haet rauhaa kaukana tavallisesta turistihälinästä, jos haluat lähemmäs luontoa ja jos arvostat rauhallista, hiljaista ilmapiiriä, ja etenkin, jos rakastat meren läheisyyttä. Lentokentältä pääsee paikalle edullisesti taksilla. Hotellin kylpylässä saa ihania hoitoja, hintataso sama kuin Suomessa. Hotellihuoneet ovat tilavia ja […] hyvin varustettuja, helmikuussa villasukat ja villanuttu iltaisin hyvä valinta. Hotellin puutarha kaunis ja suuri, jotta aina löytyi rauhaisa nurkkaus. Aamiainen runsas. Suosittelen. Mehr

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