DiamondJacks Casino & Resort - Bossier City

We had a great night at diamond jacks. Room was huge, separate shower from jacuzzi tub, 2 tvs if we had needed them. Pool area large and nice. Did not eat or use casino, so can't comment on those. The only downside for some is no fridge in room. Booked room online and got great pricing. Will definitely stay there again.

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Lots of fun once we got all the rules down about the players card. Played the tables all morning before anyone told us to use the players card. And that was another player not any of your employees. The tub in the room was awesome. And the staff other than the front desk were exceptionally friendly.

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It is an hotel that needs an upgrade, but the staff was friendly, and the room was well priced for what we paid, and what was included. The spa tub was a nice touch

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Need upgrades!!

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I wad very disappointed in the staff during an issue that occurred out of my control. And would be happy to discuss this further with the proper person un the chain of command. I only had a few dats get away available to my friends and I and was extremely disappointed in the appearance of the room originally put in which was 308...while I was down in […] casino I get called out due to an overflow if the tub at which I lost my deposit and was treated very unfair by rye hotel staff. Luckily we were put in another room that was alot neater kept without blood stains on bed or curtains but then at that this incident and the attitude if the staff at front desk was not helpful not inviting. I can get treatment like this at home...no need to be out money and proper accommodations. May e I will get another get away soon ti make up for this disappointment. Thanku Mehr

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When I booked the room it showed that it would be a non-smoking room. When I got there the lady at the front desk told me that there was no more non-smoking rooms available. I had just booked it less than an hour prior. The carpeting in the room and hallways was filthy, old paint, and the room reaked of old smoke. We decided to have room service deliver […] our breakfast in the morning, they came an hour late after we had to call them. They said they didnt send it because they werent sure if we still wanted it.... Needless to say, we were very disappointed and will never stay here again... Oh and before I forget, there was 1 person working as a bellhop and the valet parking, it took over 20 minutes to get our car out of valet parking. Mehr

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The sheets looked dirty and the tub had hair in it. We went there for our anniversary. We like diamond jacks just had a bad experience this time.

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This was the nastiest hotel I ve ever stayed in. The bed,shower, and bath had others peoples hair all over it. Very outdated room

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We've stayed here many times before, but not in the last several years. We were amazed at the lack of maintenance...dirty carpet, mildew in our shower, broken cabinet doors, no TV where there used to be, need for painting, broken handle on our tub. There was even mildew all over the outside of the building and it needed a good power washing. They've […] taken away the Business Center as it was (free) and made a tiny space with 2 computers right beside the front desk, and now charge for it. We were very disappointed and will be staying at another hotel next time, for sure. Mehr

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I've stayed here a few times, would stay again. :)

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Stayed at this hotel b/c of the casino, always have a great time. The room was in good condition. Bed was comfortable, jacuzzi worked fine, everything seemed very clean. The only complaint I have is that I could hear everything from the adjoining room next-door so if you are going for peace and quiet I would not recommend it. Otherwise had a great  […] stay. Mehr

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the over all hotel stay and pricing was fine.However, the maid staff could probably use a little better supervising because there were some dirty corners and details in the room and bathroom that could have been cleaner if the person doing the cleaning was actually doing a good job.but for the price it was overall ok.

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We loved the whole experience except for one thing. The pillows. They were terrible. Next time we stay there we will take our own pillows. Otherwise, it was great.

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Very nice rooms. very pleased and will stay there again.

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The service was good. The hotel is old and really needs to be updated to be rated up with an excellent hotel. Our stay was comfortable but in the future we will probably stay somewhere that is more updated.

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Very nice room, great service..the room had a bit of a stale smell tho

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Overall I am pleased with the hotel. I chose this hotel because the rate was acceptable for a one night stay. The shower pressure was bad but the room was huge with a nice garden tub(didn't use it).

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Loved the stay. We usually stay about 4 days out of the month. The only problem theis time was the air conditioner was out. Vary hot.

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If you want a nice hotel try El Dorado or Sam's Town those are the places to stay at. By the look and feel of this place I hope it goes out of business. It was a very unpleasant stay, now I understand why there were so many vacancies for this hotel.

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Room needed updates. AC unit was malfunctioning. Location was great.

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Overall - very nice room to stay in. The spa tub needed to be cleaned better - the water jets, in particular, needed to be flushed and clorine cleaned. As well as the shower stall had not been thouroughly cleaned prior to renting the room.

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The bed and sitting area are very comfortable. The Jacuzzi in the bedroom is a nice touch. Housekeeping didn't pickup the dirty wash cloth from the shower and did not put away the fresh towels. The fresh towels were just stacked on the edge of the Jacuzzi. The soap and other supplies were not replenished after we used them the first day.

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The staff was extremely friendly. Water pressure in the shower was non existent. Made my decision based on price--you get what you pay for.

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We enjoyed our stay would come again. The only thing I didn't like was the smell of cig. smoke in the halls, but I do understand why. Bed was a little hard for my liking but still confortable. I just like softer beds. Again, we enjoyed our stay. Thankyou and God bless

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The hotel itself was nice, the staff went out there way to make you feel comfortable. The breakfast buffet was a llittle disapointing but overall I walked away with a satisfied experience.

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After being moved to our 3rd room due to unsatisfactory conditions (and rude front desk personel) we discovered a roach under a towel, huge stain on carpet, missing hair dryer and the tv in the bathroom was broken. I have stayed here in the past and it was nice but it has really went downhill!! I will never stay here again and I would not recomend Diamond […] Jacks to anyone! Mehr

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This hotel was terrible. The room I stayed in was very hot. It would not cool off at all. Maintenace came up to the room a few times to try and fix the A/C. Then when I sat on the bed I found fleas and ants on it! The floors were stained and the bathroom wasn't very clean. They moved me to a different room that was a smoking room and it smelled so bad! […] There were burns all in the carpet and on the furniture! By far the worst hotel I've ever stayed in! Mehr

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Location was good. Very close to surrounding casinos. The room appears to be dated. I felt like I walked into a time warp into the 1990s. Decently clean otherwise. Service was slow. It appeared that they had a shortage of staff. The casino, although it was 3 different levels, it felt cramped. Although the price was reasonable, I wouldn't recommend anyone […] to stay there Mehr

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Room was very clean, quiet, and drama free. Situated to go quickly to any part of the city with quick access to the highway

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Its was a good stay for the $$$...had a great time. The staff was courteous. Rooms were dated and our toilet started leaking but all in all enjoyed our tume there

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Desperately needed paint in room as well as bathroom. Bathroom had peeling shelves, baseboards and shelving. Shower and sink was poorly cleaned. Not many choices to eat except over priced buffet. Others didnt open till 5:00. No bar out of casino. Bathrooms in casino shut down for entire day running people every where.

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Comfortable .... but time for a "face-lift".

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The hotel was very outdated and the decor was very tacky. It was overcrowded. The room was stinky and the bed was not clean or comfortable. I would not recommend this hotel and will never stay again

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