Novotel London ExCeL - London

Das Hotel ist sehr ansprechend, das Personal an der Rezeption freundlich und hilfsbereit, das Frühstück war erstklassig und wir hatten die Möglichkeit uns online einzuchecken und die Bordkarten auszudrucken. Das einzig Negative war, dass, obwohl wir für 2 Erwachsene und 2 Kinder gebucht hatten, das Zimmer nicht für uns vorbereitet war, d. h. wir mussten […] erst noch die Schlafcouch für die Kinder richten, das Bettzeug zusammen suchen und Handtücher für sie erbeten. Aber abgesehen davon war es ein sehr schöner, wenn auch kurzer Aufenthalt. Mehr

Gutes, sauberes Hotel. Freundliches Personal. Lage vor allem zum Airport Heathrow suboptimal. Etwas steriles Umfeld mit wenig Restaurants, keine Bars/Pubs. Trotzdem exzellentes Preis-/Leistungsverhältnis. Würde das Hotel jederzeit weiterempfehlen bzw. wieder selbst nutzen.

Das Hotel ist sehr ansprechend eingerichtet. Die Zimmer waren sauber und wir haben mit 4 Personen ein Zimmer geteilt. Es gab eine seperate Toilette, was sehr angenehm war. Nur der Raum für Kleidung war etwas wenig, aber bei einem Kurztrip spielt das ja keine so große Rolle. Das Frühstück war sehr gut, Aufschnitt und Käse Angebot nicht ganz auf deutschem […] Standart, aber dafür gab es jede Menge andere leckere Sachen. Der Frühstücksraum ist sehr hell und mit Blick aufs Wasser. Das Personal war sehr freunlich. In zwei Minuten hat man die nächste Bahn erreicht, nur in der Umgebung ist sonst nicht viel los. Ich kann das Hotel auf jeden Fall weiter empfehlen. Mehr

Durch die günstige Lage der Hotels, unmittelbar in der Nähe der Streckenführung der DLR-Linie und den weiterführenden Verbindung zum U-Bahnnetz waren sehr viele Sehenswürdigkeiten Londons schnell und günstig zu erreichen. Von Vorteil war hierbei die die Buchung einer Tageskarte für die entsprechenden Zonen die man nutzen wollte. Im allgemeinen reichte […] Zone 1-4 aus. Untergebracht waren wir in einem Doppelzimmer mit einer Aufbettung in Form einer Schlafcouch (2 Erwachsene+1 Kind). Bei dieser Personzahl war es teilsweise eng im Zimmer. Anscheinend war unser Zimmer nur für Kurzaufenthalte gedacht, da ein Schrank zum Verstauen der Bekleidung nicht vorhanden war. Der Sanitärbereich war ausreichend groß. Waschbecken, Duche und auch eine Badewanne waren vorhanden. An einer Stelle an der Decke löste sich die Farbe, durch was das begründet war kann man nicht sagen. Trotz dieses einen kleinen Schönheitsfehler machte der Badbereich einen sauberen und ordentlichen Eindruck. Die Toilette war in einem seperaten Raum. Hier vermisste ich eine Toilettenbürste. Keine Ahnung warum sie nicht vorhanden war, ist vielleicht englisch? Insgesamt hatte wir 3 Nächte einen angenehmen Aufenthalt im Hotel. Mehr

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Have chosen Novotel London ExCel because of attractive rates for a weekend stay with my two kids. Perfect location close to London City Airport and to DLR station which takes you to Tower Bridge in approx. 15'. Although laundry service didn't work and breakfast service on Sunday was very busy with queuing and stressed staff the overall impression was […] very good and we were satisfied with the service and the cleanliness of the hotel. We can recommend the hotel without hesitation. Mehr

Used hotel for satnight before London marathon. Was on the doorstep of the Exel which was ideal for registering.... Not too far then to travel to Blackheath. Staff sunday morning very helpful ordering taxi and arranging for us to leave our luggage to pick up later.... Very enjoyable stay. Next time would book the sunday night also

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Beds not very comfortable and could do with better quality pillows and additional pillows.

This hotel will be great if you are only in London for the Docklands Excel centre for conference. The room is decent size and quite comfortable. restaurant downstairs has good food and good service. If you want to do laundry in a coin laundrette there is one about 5 minutes walk away which is great. a few not so good points: Wifi is not free. Carrying […] you own luggage ( i would expect a 4 star hotel should be helping with your luggage) location: docklands is really quite far from everywhere else and quite boring - you have to catch dockland light rail (DLR) and then change into the tube before you get into anywhere fun - and DLR are not as frequent as tube transport to Heathrow - it is at the other end of town - with the only means of getting to Heathrow either taxi or different combinations of DLR/underground lines. It takes just over 90 minutes even on a good day. It took me 2 hours when one of the underground had trouble. and not all London underground has lifts/escalator access so all the luggage carrying can be very tiring and potentially add another 30 minutes to the journey to the airport. Mehr

For a family break at the weekend, the hotel was excellent and value for money. provided a great base and in a quite area. Just put more tea/coffee faclities out when you know a family is staying

Lovely Hotel, gorgeous breakfast. Just one small point, the toilet is totally seperate from the bathroom and has no sink. As i was staying with a work colleague it did make it awkward to wash hands when she was in the bathroom. There was a shower in the bath as well as a stand alone shower so possibly room for this matter to be addressed. Had I been […] travelling with my husband this would'nt have been an issue. Would stay again, good price too for location. Mehr

We stayed at the Novotel on vacation with two small kids. We had a great overall visit, but there were a few things lacking from what was advertised. Their website boasts a 'Play Area' and 'Welcome Gift' for children. The play area was just a spot along the wall about 4 ft by 6 ft with an X Box and some grimy building blocks. We didn't recieve any type […] of 'Welcome Gift' and the staff while friendly enough, were not very helpful. The XBox wasn't working and they didn't know how to operate it and when asked about local resturants could give only vague details. That all sounds like a turn off, but we really did enjoy our stay. The lobby, resturant, bar, and lounge were all very nicely decorated and inviting. The room was small as expected, but plenty for what we needed. The view of the harbor is interesting and proximity to the trains was reasonable. Check it out! Mehr

great location, great service. We had a brill 3 night break, could not fault the hotel especially at the price we paid!!!!

We had a nice stay at the Novotel London ExCeL. Quiet surroundings and ok standard. Close the the O2 arena, not nearby London centre, but if you don't mind using the train og the tube, is a very good alternative.The breakfast was a bit overpriced. The hotel was very family friendly and free access to internet and Wii, was a pleasent surprice. Easy access […] to the hotel by DHL train, and the fast track underground ( use the Jubilee line ). Very friendly staff and good value for money. We will most likely choose this hotel again. Mehr

We enjoyed our stay at the novotel excel. The staff were very helpful and friendly and rooms were of a good standard and plenty of room for us and our young daughter.We Would use this hotel again

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Not horrible, but not that good. The room had not been cleaned well at all. There was this thing on the carpet, not sure if it was dirt or ___ or what. The bathroom was only set up for one person even though it was a reservation for two, so we had to go get more towels. The location is really out of the way, unless you have some need to be out by the […] Excel Center. Also, we stayed a couple of nights and wanted to check out just one hour late, and they refused to accommodate us. When we got down to check-out, the place was empty - so I'm not sure what the extreme need was for our room?! Pretty awful customer service!! Mehr

Our money was really worth it. I recommend this to our fellow Filipinos who would want to just relax and have an enjoyable stay in London.

Great hotel, great staff, excellent room, wonderful food. Near (just 5 minuts walking) the DRL station. The area are very secure, modern and pleasant. I recommend this hotel for every future guest!

Really great stay. Easy access to train in to London centre. Amazing Chinese restaurant next door. Lovely walk to city airport. I stayed with my 5 year old son and everything was very smooth. A BIG THANK YOU.

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Just a couple of things stopped this hotel from being perfect. The bathroom was the main issue,with no wash basin in the seperate toilet which was very small. I would preder to wash my hands straight away, rather than have to walk through the bedroom. Also we only had one large bath sheet between the two of us and there were no hooks in the bathroom […] to hang clothes on while you were in the shower. On the plus side it was cleasn and comfy and the breakfast was delicious. Very convenient for the 02 as well. Mehr

My Son and I only stayed for 1 night whilst attending a concert @ the O2. From the hotel website it was advised the closest tube stations were Canning Town or Custom House. We got off at Canning Town but didn't realise you had to get a bus to Canning Town so walked. Was quite a distance. Whwn we got to the hotel we found the staff to be very helpful, […] and they gave my son a welcome gift. The sofa bed had been made up and the room was clean and tidy. Would definately recommend this hotel. Mehr

Clean, quiet and comfortable hotel with friendly staff. Our superior room had some nice features but was pretty tight in terms of space. Breakfast had a good selection of food that was pretty averge in terms of taste, warm milk rather than cold for cereal, seriously bitter coffee. However location worked perfectly for us and if you are at Excel or O2 […] it is great value and perfectly located and I will certainly return. Mehr

very high standard ,clean,modern,comfy and great food ideal location for the excell center highly reccomend xxxxxxx great time thank you xxx

Fantastic Hotel in East London and we were a young couple, definitely value for money for a London hotel. Breakfast was brilliant too. If you're going to watch a theatre show or want to go to West London in the evening it takes just under an hour on the underground. This was one of the only drawbacks but with the changeovers it felt a lot quicker. I […] can imagine it won't be much of an issue if you want to see all of the sights in Central London which took about 30 mins to get to. Overall a great stay. Mehr

We arried at the hotel and found it to be of a good quality standard, the room was clean and well presented although a little crampted. The breakfast was excellent. Would definately stay again when I return to London.

Stayed in this Hotel over a 5 day short City break. It exceeded all of our expectations. Excellent value for money and all staff were helpful, professional and friendly. Only constructive criticism would be to place bio- soap/gel dispensers in WC room as there is no sink to wash hands after using toilet. You had to move in to the adjoining bathroom […] in order to wash your hands. Mehr

First time I'd stayed in Docklands, and on this experience would be happy to do so again. Some may find its distance from the West End an inconvenience, but you'd struggle to find equivalent standards at the same price closer to the centre of town. There are though two DLR stations just a few minutes walk away which offer a variety of connections, particularly […] as a new extension to Stratford has just opened. You probably need to allow around 40/45 mins to reach the West End. The City is more like 20/25 mins, and of course for business travellers needing to reach Canary Wharf, its just a short hop.(Incidentally, despite what the hotel website says, I thought Custom House was a little closer than Royal Victoria. However Custom House involves negotiating a number of steps - something to bear in mind if you have much luggage.) It's also a quieter and less frenetic location than the centre. You will get aircraft noise from nearby London City Airport, but I didn't find that a major problem. You also get more square feet per £ in your room than you would at most centrally located hotels. Mine was spacious and scrupulously clean with the option of both bath and (good) shower, with a separate WC. Main bed reasonably comfortable, sofa bed seemed a bit soft. Reasonable selection of in-room TV channels. Above average choice of teas and coffee! A safety deposit box was available. Had dinner in restaurant first night, two course set menu of some soup and fish was tasty and good value. Also had buffet breakfast each morning. This too was of a good standard. The restaurant overlooks the river so has pleasant views, there is also a terrace which can be used in good weather - unfortunately it was rather chilly during my stay - also by smokers presumably. Restaurant staff were friendly, helpful and offered prompt service. There are Indian, Chinese, Japanese and Caribbean restaurants within walking distance for those seeking alternatives. There is also a late opening convenience store Mehr

Nice modern hotel., in what was (during my stay at least) a pleasantly quiet area of docklands. Next door to the Excel center, and close to DLR station, but not much else nearby. Rooms are a bit cramped, and the separate loo is a bit unusual these days. Staff were friendly and helpful. Biggest surprise was the restaurant. Very good spread for breakfast, […] and dinner was well worth staying in for. - not what you expect from hotel food. Mehr

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Very good service and facilities. The location is quite far from cily but close to DLR station. Staffs are very helpful.

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We arrived on an early flight to London after making our way to the hotel the check in time was 2pm so we left our bags there and headed back into London. The hotel is nice, bright and child friendly...there is an xbox in the main reception hall tucked nicely out you main walk way. The room was nice, we had a family room a queen bed and a pull out couch […] for the kids, there was a safe, minifridge an iron and ironing board.The toilet was seprate to the wash area which was good if you need to go...but you had to wait to wash your hands if someone was in the shower. I had not booked breakfast but they had a special if you booked at reception the day before you could get breakfast at a special rate, we took up this offer and had a lovely buffet breakfast. The food in the bar area was lovely and good value. I found the staff were friendly and helpful. My only dislike about the hotel is that it is far out on the DLR...but if you have plenty of time on your hands and dont mind the traveling this is a nice hotel. Mehr

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We planned a fmily trip to London to see the sights and this hotel was great for families. On arrival reception staff were very helpful, the room was great, especially as we had a room with the view of the docks and my son watched out of the window counting the planes flying from city airport. Dont be put of by the thought of planes flying past, the […] breakfast was great loads of variety. Location was a walk away from custom house dlr and easy to get into the city. Mehr

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Family of four, one night stay to catch a (relatively) early flight from City Airport the next morning. So Novotel was relatively convenient for this although the cab arranged by reception was a little pricey at £15.00. DLR would have been just £10 for all 4 of us and the DLR station (Royal Victoria) is just a five minute walk away. Which was good for […] our theatre excursion that evening. The surrounding area is a little sterile - business blocks, other hotels and appartment blocks with a few late night convenience stores. But you do have the DLR to get you into the heart of London in under half an hour. The normal room rates shown in reception are obnoxiously high for what you get - despite the four star rating. The rooms are small but well appointed, clean and spruce. Breakfast is great - excellent choice and lots of it even if the unsmoked bacon is a little tasteless. Again it's very pricey. We got an advance internet price at about a quarter the advertised rate in reception AND this included breakfast. This is where it becomes great value, especially in London. Mehr

Excellent all round, easy to get to via Bank and Docklands Light Railway, an interesting trip in itself. Easy check in, comfortable room, excellent breakfast buffet, plenty of well prepared food. Loved the surroundings of hotel, great to see the O2 centre by night, altogether an excellent stay.

Stayed at Novotel Excel and found location fine for travelling to central London as DLR services very good and hotel only metres from the station. The hotel itself was as you would expect from a Novotel, clean and comfortable although the room ended up extremely small when the sofa bed was out with hardly any room to walk around the room. That said, […] we did not spend much time in the room so it was fine. Mehr

The room offered was very clean and comfortable. There is a lovely restaurant downstairs which is good food. The surrounding area is lovely as it is on the Victoria dock with a few extra bars and restaurants; although it is not within walking distance to many places it is very close to the train and you can just hop on that. There is also free internet […] access in the lobby Mehr

I stayed recently at novatel excel with my family and we were quite happy with the services.

I booked this hotel as it was a good offer for the quality of hotel. It was however further out of town than I realised so feel the location is better suited to breaks involving East side of London attractions. There was unfortunately repair work on the DLR line during the weekend we stayed so this impacted on ease of travel in and out of central London. […] The hotel was very nice and very comfotable. Breakfast on the terrace was a very pleasant experience. I would have no hesitation recommending the hotel but would advice anyone to check the location suits their itinery.. Ideal if visiting the Excel centre. Mehr