Brookstreet - Ottawa

Upon arrival I was given the wrong type of room. paid for deluxe golf course view with balcony, not what I got. Apparently the computer does not register what type of room you pay for. After house keeping came through my room they left the door open. Did not restock any toiletries. Had to have room keys re programmed ever day. Nasty email sent to hotel, […] no response. Not impressed on my wedding weekend to be treated like this. Mehr

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I stayed at Brookstreet for some rest and relaxation over 2 days - and that's exactly what I got! Wonderful service, excellent food, super facilities (although the pool could use a fresh coat of paint - and it's quite a stroll from the changerooms!). I enjoyed some of the many spa services as well as some room service. The food arrived at my door faster […] than in any other hotel I have visited! (And I received a call after delivery to make sure everything was to my liking!) I highly recommend getting a room with a balcony view of the golf course - beautiful and peaceful. The hotel is quite far away from any shopping or restaurants, but it has almost everything you need for a relaxing getaway. (It may not suit those looking to sightsee around the area due to its location.) I will definitely be visiting again! Mehr

Beautiful hotel, everything you need in one location. Close to Scotiabank Place. We will stay there again when we travel to Kanata.

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This is a top-quality hotel and I highly recommend it to anyone travelling to the Ottawa area. It's located at the western end of the City and getting to and from the hotel from the Hwy 417 was a breeze. The underground parking is clean and easily accessible, and it's very reasonably priced. The hotel staff is very friendly and courteous. We will definitely […] return to the Brookstreet Hotel for future Ottawa visits. Mehr

The hotel was beautiful and the facilities were great. However, I was thoroughly disappointed when I found out that you had to pay for the internet. You can get free Wi-Fi at hole-in-the-wall motels throughout Canada so to have to pay at a beautiful hotel in Ottawa was very disappointing. You also have to pay for parking but it isn't outrageous. If […] you want a relaxing time with beautiful facilities but no internet and don't mind paying for parking then I would recommend it. Mehr

Amazing hotel, stayed one night, beautiful room, had room service which was amazing also. Comfort like no other I've been in, also the pool, work out and spa area were awesome.

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Although a very nice hotel with really nice rooms, it's too far from tourist areas and there is is really nothing to do in the surrounding area. Having to pay for parking is ridiculous, if you're a guest than parking should be free. The hotel bar/restaurant was a bit on the pricey side and there weren't any affordable places to eat in the area. Will […] not stay there again, will probably pick a hotel closer to downtown. Mehr

Brookstreet is still the leader in Kanata, but the add on fees (Parking $15, Internet $15) are beginning to make less attractive.

The hotel was fantastic! The room was very nice & clean. The bed was so comfortable. The pool area was great for our son, and the gym was the best I have experienced at any hotel. I would highly recommend this hotel to anyone staying in the Kanata area.

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Always enjoyed staying at the Brookstreet Hotel. I would recommend this hotel to anyone visiting Ottawa.

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Room not cleaned properly. Left dirty glasses, watery ice bucket for 4 out of 6 nights! Hotel restaurant overcharged and made mistakes twice on bills. Extra charge for parking and internet. Spa, fitness, pool in good shape and service. Would not stay here again.

Great location and amenities for anyone planning to attend an event at Scotiabank place. Only downside to our stay was that the Marshes was closd foor the season.

We stayed at Brookstreet from a recommendation and for convenience. We were disappointed in the service at the hotel. Clearly much work work is needed in this department. I do not feel it is as great a place as the star rating indicates. The 2 of us and a toddler stayed in a room. _Reserved for 3. However, only 1 robe was in room. I requested extra […] towels and another robe to be added when housekeeping some. Never happened. Usually when a specific request us made, you get what you want. The Persepctive's restaurant we tried for a evening meal. 6 of us, full courses. We waited 1 1/2 hours, yes 1.5 hours for our entree's. Mediocre...my steak was awful. At the end, the chef came out and apologized about the delay, stating they had a huge bar crowd. Ummm....what?? The bar get priority? They did not comp anything. Very disappointing. I will say, our room and the hotel was very clean. I was impressed with that..but that alone. One last thing: the key cards kept failing. Not cool when you have a 18 month old sleeping on your shoulder at 1am...and you are locked out of your room. The system needs improvement. Mehr

This is a great hotel for business travellers. Owned, I believe by the founder of Mitel it sits right in a a hi-tech business park and has a great golf course attached. Close to Scotiabank Place it is convenient for concert goers or Ottawa Senators fans. The restaurant is expensive(breakfast buffet is around $28 a person) Rooms are a good size but check […] to see if wi-fi is included, it maybe an extra cost. Parking is around $13 a day as well. Mehr

This Hotel is amazing, great rooms, amazing view of thier golf course, and excellent restaurant. Freindly staff, and you dont even have to get your own ice. They bring it to you and check up to make sure you got enough!

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The room was beautiful with a great view of a golf course. One of the nicest hotels that we have ever stayed in. This would be the first hotel we consider the next time that we come to the Ottawa region.

Despite the "resort" tagline, this is a good spot for business overnighters visiting Kanata's tech companies, close to 417. The golf course, pools and fitness facilities only punctuate the surrounding wasteland. Good design, nice decor throughout, good room views... BUT ventilation system "clicks" constantly and irregularly at night - not conducive […] to a good night's sleep. Front desk told me to turn up the fan, wow. Had high expectations for the much-touted dining, which weren't quite met. And daily parking fees, out in the sticks? Come on. Service ranged from thoughtless (placing us in a room sandwiched between wedding party rooms) to above and beyond (server at cafe who wrote out driving instructions for us). All round, good value but definitely some irritants. Mehr

The atmosphere of the hotel was nice and the room was very clean. The hotel staff were polite and helpful. However, the bed was not comfortable. It was hard and the duvet was lumpy. Also, the hotel charged us for phone calls that didn't even go through (we got a busy signal), which I thought was strange.

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Our stay at Brookstreet was terrific. The staff were friendly and helpful, the room was impeccably clean, and the location was great! Would recommend this to everyone!

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Hotel was as it should be for the price. The only two disappointments were that breakfast was not included in the price and was very expensive even a standard coffee was $3.50; and parking was a compulsory $9.95 per night. Not an issue for business people claiming on expenses but for a family it provided a significant extra cost. Facilities were good […] - especially if you are a golfer otherwise location is "out in the sticks" with a car absolutely needed. Mehr

I felt nickel and dimed at this hotel. To pay 10. a night when you are staying in their hotel is ridiculous. I also was not impressed paying 1.00 each time for LOCAL calls. No consideration was given for the requests l put in either.

We stayed here on August 13th for a anniversary party. The wait staff in the bar and restaurant were top knotch. Our room was clean and comfortable with a great view. The mini-bar snacks were relatively affordable (2.50$ for skittles...I've had hotels charge 7$ before! Ha ha) The hotel staff was great, very professional and polite. Lot's of underground […] parking (10$ a night, but I don't mind paying for an underground secure lot...with smooth jazz playing throughout the garage...not eve kidding about that, ha ha) Only downside was that there was an outdoor wedding reception going on and the music was pretty obnoxious. We were on the 14th floor and had a hard time getting to sleep. But, we simply turned on a delightful episode of "Deadliest Catch" and drifted off to dreamland listening to the dulcet tones of deep sea crab fishing. I didn't see the point of complaining to the front desk about it...they were all having a good time and had probably dropped a pretty considerable chunk o' change on the reception and I didn't need to get up early, so party on you wild animals, you! So my advice if you are a light sleeper is to request a room on the other side of the hotel. Anyway, to make a long story short...lovely hotel, great stay, would definitely return. Mehr

This is a really nice hotel. The rooms are large, bright, clean and well furnished. The staff members are friendly, and the food is excellent. The room rates are reasinable too, so very good value for the service provided. The location is a bit remote - near the highway, but nowhere near the airport and not downtown.

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The Brookstreet in Ottawa is a great hotel. The lighting in the bathroom is poor with no ventilation. The countertop in the bathroom had glass ring marks before and after it was cleaned. Given it's location there should not be a charge for parking

Paid for parking own car in Kanada not even a city No ICE MACHINES GIVEN WRONG ROOM EVEN THOUGH THE HOTEL HAD A CONFIRMATION I ASKED THIS IS NOT WHAT I PAID FOR AND FINALLY WAS GIVEN THE RIGHT ROOM THEY HAD DOGS IN OTHER ROOMS ACROSS HALL HAD TO USE TWO ELEVATORS TO GET TO ROOM NO OTHER HOTELS IN AREA WERE CHARGING FOR PARKING TO FAR FROM OTTAWA OVERRATTED […] HOTEL WOULD NOT RATE PAST 3 STARS NOT HAPPY WITH YOUR RATING SYSTEM ON TV HAD FEATURED A FREE GAS CARD WHICH YOU SEEM TO HAVE FORGOTTEN ABOUT Mehr

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Brookstreet is a luxury hotel appealing to golfers and spa enthusiasts and those accustomed to the finer things in life. The service is first rate and all employees helpful and pleasant. Warnings: you may need help to interpret the dinner menu. The hair dryer is in a basket under the sink (I never thought to look there). Also, the front desk is cunningly […] hidden to your right behind a huge curved wall . Keep going--there is someone there at the fa-a-ar end of the desk. Mehr

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Location is right in the heart of silicon valley north, not so good for downtown though. Great hotel, pool & golf course. Like a resort 20min from downtown

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I enjoyed the modern decor in the lobby and the rooms. It was a comfortable stay.

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I did not use the hotel amenities, just stayed a couple of nights to attend my daughters wedding. The views are fantastic from most rooms, the hotel staff were very accommodating and the room was large, decor modern and very clean. The bed was comfortable , I gave this a hotel a very satisfactory for overall rating.