Omni Cancun Hotel & Villas All Inclusive - Cancún

The location of the Omni is very convenient, you have golf across the road, you can walk to Aquaworld and do all the water activities u desire, The Hotel it self is very clean with a nice level of pools leading to beach, No problem getting drinks plenty of bars about, The food is OK out by the pools , but very disappointed with buffet style for dinner, […] taste like old left overs and not a good choice, Mehr

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cool place to have relaxed stay. personell are really helpful and concentrated on your convinience. beach is great w easy entrance and great aquamarine water. food is delicious and many types of dishes. all inclusive is good choice considering cost of food in cancun region to reach fun places buses should be used, but not more then 15 mins and frequency […] is 5 mins. be carefull that not all hotels in hoteliera area have good beach. check visitors photos to ensure. Mehr

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We stayed in around 15 all inclusive resorts over the 2 months we traveled thu Mexico and this was one of the best.

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Really nice. Food is good for one week, pool is clean and well maintained. Room is clean. Staff is really nice.

Authentische Hotels.com-Gästebewertung

Excellent service, food was good for buffet style, overall good stay

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We thought the pool area/chairs were too tight. We spent no time at the pool. Not enough chairs on the beach - just wanted to relax and felt like we couldn't until we staked out a chair. Great beach for body surfing. There were no other water activities like we thought - unless you booked & paid for an excursion and went off site. Easy to take bus into […] town. Food was ok - ate off property every night. Beach restaurant was decent and easy for lunch while on the beach. Villa was the trip saver - lots of room for our family but the 3rd room would not cool & was very hot. Kids weren't allowed in the hot tubs so that was a bummer too. Staff at hotel was nice & helpful. Grateful for tips no matter how small. Didn't like wearing the wristbands for the all inclusive. Avoided our 'personal concierge' since they really want to just get you to sit through their vacation club presentation and book excursions through them, understandable & fine if you are not comfortable finding those things on your own. Mehr

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So much drink, so good feeling! Was very good everything!

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The Omni was a great place to relax and unwind. The grounds are very well maintained and the staff were great. The bellhop remembered my and my wifes name a week later when I ran into him after only talking with him for the 2-3 minute elevator ride to our room at checkin. One of the bartenders ran across the resort looking to help me make change on […] my last day because I didn't want to convert any money to Pesos. Many people in the reviews sometimes knock the staff for slow service and I never experienced this at all. The various restraunts are great and I highly recommend the Tacos next to the pool as well as breakfast on the beach. We'd definately return here in a heartbeat. Mehr

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This was a short notice vacation, so we could not find anything better, that said - it was NOT cheap. There was nothing really good about the hotel or our stay, it was just OK. Don't plan on swimming in the ocean, it is always rough and red flags (do not swim) are always up. We requested a king size bed, but they didn't have any rooms available so […] they put us in a double queen, though size felt more like a double. Room was spacious, but had a well used feel to it. Fixtures showed signs of corrosion, and ceilings looked like they had a leak or two and were patched. Wifi signal strength was abysmal, but enough to check email from time to time. Don't count on streaming anything... Food was not bad, but even for a short stay (4 nights) it got to be pretty monotone. There is really only one real restaurant on the property (Italian). Furthermore, for our 4 night stay we could only eat at the real restaurant one time, and this required reservations. They lost our reservations, and asked me to go find the paper slip back in the room. Good thing I found it... but didn't enjoy running around instead of having dinner. Other food options include sushi with very limited selection, Mexican, and some sort of a grill (also Mexican). Entertainment consisted of trivia during the day by the pool and more trivia or sing-along at night. In other words plan to entertain yourself. They do organize night club excursions on some nights, but overall entertainment program is nonexistent. Mehr

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Hotel was pleasant but a little dated. Pools were great. The chairs on the beach need to be replaced.

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This was such an amazing resort! We couldnt have been more happy with the staff, rooms, food and drinks! Everyone was so friendly and always trying to make us 100% satisfied. Thanks so much Expedia for helping us transfer to this hotel! We will return here many times, I am sure! This place would be hard to beet! Special thanks to Herlinda our pool waitress […] who was amazing! Cant wait to see you next year! Mehr

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not much variety of food.only one restaurant available most of time.Not enough chairs to sit at beach.all of them are taken by 7am every day. most are broken.

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Beds are not comfortable but otherwise a pleasant experience. Had to request to have coffee packs almost daily bought to our room. The room was not setup for the four of us upon arrival. Had to request extra towels and face cloths. All requests were handled promptly and courteously.

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The kids rec room employee is rude but overall awesome

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One of the best resorts i have been to. The staff was excellent. The hotel was very clean, i have nothing bad to say. The food?....lets just say i came back with extra pounds!!! i would Highly recommended to everybody

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This hotel has excellent food. I was always eager to have a good dinner in this hotel after a day-long tour. The staff were friendly and nice. I forgot to bring small bills for tips, so I had to keep exchange my $20 bills to pesos. The environment and facilities are very friendly to families with kids. I like the location because we were always the […] first to get off the tour bus after trips, since the hotel is located close to south. The room service and cleanness was excellent. I was expecting some bugs since the hotel is in tropical area, but hey, no bugs at all. The beach was great, IMO since you are free to go to any near-by beaches, so the beach was not my first priority. Mehr

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I read a few negative reviews after I booked, but before we left, so I was a little worried. But it was great! The staff was very happy, attentive, and genuinely wanted to make our stay fantastic. The room was very comfortable and clean. The grounds were beautiful and kept up well. The variety of food available was wonderful and we ate at every restaurant. […] The quality of the food was also very good. The pools were clean... the hot tubs were clean, but the hot tubs were not hot. Overall great experience!!! Mehr

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The staff was wonderful, very nice and helpful. There should be more chairs available on the beach and more than just the lobby bar open at night. I would recommend not having the vendors set up almost every night around the pools. Running the vendor gauntlet each night was not fun.

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I, my wife and two sons enjoyed room, food and pool ot this hotel for 7 days. The food was very good, the room was clean and the staff was kind and helpful. The beach restaurant, pina colada, was excellent. It was a pleasant trip.

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We stayed at the Omni in January. We really liked the hotel! The hotel was very clean and had the best customer service! We really enjoyed the food as well. The sushi bar was great! And the food every day at the buffets was great too! It was definitely the best food we've had at an all inclusive hotel. The staff was great all the time. We had a lot […] of fun playing Bingo and participating in the pool entertainment. I would have liked to have more activities planned at the hotel though, the evening shows were just OK. We had pictures taken with the hotel's photographer, Alfonso, he did an AMAZING job photographing my daughters! I would highly recommend getting some photos done with him while your there. The beach was beautiful! The beach bar with the Jacuzzi overlooking the ocean is great! We are looking forward to staying here again. Mehr

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It has been 15 yrs since we first stayed in this hotel. They have added lots of new amenities and the beach is wonderful. Staff was excellent. We loved the first visit and this one was even better

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Nice place to stay. I rank this hotel a solid 4 stars. Rooms were clean and ready prior to my arrival and that allowed me an early check in. Appreciated that. Even got the type of bed we requested ( king size ). Recommend upgrading to Ocean View room. Restaurants well kept. Staff was friendly, courteous and helpful ( but then again i tipped them ). […] Beach well groomed and maintained. We arrived end of January. Ocean water a little rough and cold for this time of year, but refreshing once you got in and "stayed in". Temps in the upper 70's. Everyday it was cloudy at some point, if not all day. Probably wont go back to Mexico in January, likely wait till March or later the next time. I tan easily and usually use a 15 or 20 SPF in the U.S. After a number of trips to Mexico, I learned that 45-50 SPF is perfect for the first 4-5 days, then use a 30 SPF on my last 2. Great tan, and have never burned with that approach. Remember, your close to the equator. Lots of people on the beach were burned. Ouch. Not much to do onsite, but taxis or buses easily accessible and markets, malls, golf, etc within 5-10 mile radius. Might consider carrying extra cash. Exchange rate at hotel and vendors of Peso to USD is not comparable to the going exchange rate. I'm an Omni Loyalty customer, so I got free WiFi for my laptop and cell phones. At check in, had to tell the clerk that and provide my loyalty number. Otherwise, i would've had to pay extra for those services. Mehr

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Friendly and helpful staff in the restaurants and inside the hotel, however pool staff were slow and not very helpful. The hotel is a bit out of date, and I wish there was an outside lounging area as the indoor bar is rather dark.

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We upgraded to ocean view after the first night - the lagoon view was overlooking the drive way roof - not really a lagoon view We loved the ocean view room- worth the upgrade charge! Food choices and dining excellent variety - we really enjoyed our time spent here!

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A person can always find something to complain about but our stay was fantastic. The staff from top to bottom bent over backwards to make us feel special. I felt guilty at times. There was never a wait for food and the variety was plentiful. We're not drinkers, but we had more than our share of virgin drinks. There's not a lot of night life which we […] saw as a plus. The beach was beautiful and not crowded like a number of adjacent resorts. There were a few vendors which are always a pain, but they were limited to a couple of hours a night and were restricted to a set location that was easily avoided. Mehr

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Staff was exceptional! I'd like to say a special thank you to - Jose (in the dining hall) Angelo, Javier, Martin and Caesareo (in various bars of the hotel) for making our stay so wonderful! Upkeep of the hotel was excellent - everything was very clean and the beach was absolutely gorgeous.

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pools not heated, great beach, lack of food choices, ok if there only a few days otherwise you run out of food options.

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My wife and I stayed at the Omni Cancun for her 30th birthday and we were very impressed. We have stayed at other Cancun resorts in the past and this was our favorite. The staff was exceptional and always friendly. Our room was kept spotless by their staff, and the location on the beach was wonderful. They have a great restaurant on the beach, we thought […] it would just be burgers and fries but it blew us away with restaurant quality food. We never had trouble finding a place to sit on the beach as there were plenty of chairs and shade, although I would recommend getting to the beach by 9am if you want shade. No one hassled us about a time-share or anything like that either. Wonderful trip. Mehr

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Great hotel. Staff go out of their way to please you. Hotel was clean. Great food.

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Service at this hotel was top notch ... people were bending over backwards all throughout the resort to make sure we were happy. Restaurant selection was good and food was excellent. Rooms were quiet and housekeeping was timely. We went in January, so it was not overly crowded. Temperatures were in the high 70's or low 80's. We felt safe and had a great […] time here and would go back. Mehr

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The hotel was clean, the food was fine, our room was clean and comfortable. The thing that bothered us was the maid would forget something in our room everyday. One day it was the coffee, the next was the coffee cups. It seemed like everyday we'd have to call down to the front desk and request something. They always brought it right up. There was people […] selling time shares all over the resort. Just stand firm and they'll go away. The airport was tricky since we didn't really know where to go and we got roped into a timeshare presentation just trying to get a shuttle to our hotel. Watch out for those guys! It did rain two days for our stay at the end of January, but nothing you can do about that. They said the best time to come is February. Next time! Overall we liked the hotel and would recommend it to a friend. This was our second trip to Cancun so we probably won't be back since there are so many other places to visit. Mehr

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We just returned from our second stay at the Cancun Omni. The staff is wonderful, the hotel is spotlessly clean, the food is delicious.

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Our fourth visit in 4 years- that should tell you all that you need to know. Great all around stay, I can't say enough good things about this hotel. The only negative would be that I would not bring young children to this particular property. It seems that evertghing is geared towards couples and families traveling with older children.

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We just returned from a too-short stay at the Omni (January 16-21). I traveled with my husband and our two daughters, age 10. We had a great time and my husband and I agree that Omni is our favorite Cancun all-inclusive so far. We have stayed at at least 3 other all-inclusives and the Omni stands out for these reasons: Foremost -- absolutely wonderful […] service. Definitely the best service ever received at an all-inclusive. Not just because we tipped, either. (We do tip, though -- nothing major, but come on). I appreciated that ALL staff were welcoming (front desk was helpful, fast; bell boy nice, made specific suggestions and gave directions for lunch/meal when we got settled at odd hour; server at the buffet suggested, "Be sure to try the such and such", etc). Attentive staff by the pool to bring drinks. Bartenders quick and friendly. Food variety was great. Buffet was not huge, but lots of other options - kids ate sushi for lunch every day. I was partial to the taco hut. Good variety of things to do with activities, but not super rowdy. My kids did spend some time in the kids club -- staff there was super nice and attentive to them; the kids club is small-ish compared to Crowne Paradise but wasnt crowded. Beach was beautiful. Didn't have to get up way early to put your towel on chair by the pool (not sure about beach - seemed to be plenty tho). Favorite dinner spot was Deva down on the beach -- whole family agreed. I could go on and on. We will be back. Mehr

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I have given the hotel an overall 4 star rating for a reason other than the usual responses to common questions. This I will explain below. First, the pluses and they are big. We came as a group of two parents and two children ages four and two. The hotel adminstrator, Javier, was excellent throughout giving us the choice of two rooms that might fit […] our needs. The room was big with two beds and a crib. The room was meticulously clean and kept this way from the time check-in to check-out. The staff is the friendliest we have ever found, we have received, like all other customers, excellent service. No one can ask for a better service. The food was rich, a large selection of everything, and includes always a variery of choices for different types of customers. And for those who like desserts there are always freshly baked desserts, and a variety to choose from. The reason for giving the hotel a four star rating, and not five, is the nagging minus that will haunt anybody vacationing in Mexico almost everywhere. They have something akin to time share that they sell right in the lobby. I can't tell you what it is because it remains like a mystery. The reason we came in touch with that is that the guy sitting in front of the reception area had a sign suggesting he is selling tickets to Xcaret (eco-park). He was not clear as to why he will be giving us a discount to the park. From that point on they kept on calling us, even early in the morning, for the pitch. We opted out. Mehr

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Excellent hotel. My family n I loved the hotel and its surroundings . My sons made a lot of friends especially at the bar with Aldo - everyday with their strawberry n mango smoothies. I recommend it with or w/o children the hotel n food is awesome. We will be back in July with the WHOLE family

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All inclusives,and serivices and food were very good.It was one of our best travel remebrance for my family. Especially receiption menber were kind when we ask somthing. The staff acted so speedy. We enjoyed stay in this Hotel. Beach are beautiful, and I saw a lot of pelicans. It interestetd me so much. My sons enjoyed swimming at beach and pool, and […] building sand-castle at beach. This Hotel is very good for stay and also visit to World heritages in Yukatan Peninsula. Thank you, all staff members of Omni Cancun! Mehr

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I just got back from my trip. I travel often and have never had a better vacation! Omni Hotel was beautiful. The staff is extremely accomidating and friendly! The beaches were clean and pristine and everything was close to downtown. If you looking to relax Omni is idea, because its not too busy and loud at night! Also, the food is amazing. All of the […] restaurnats are clean and never had one bad meal! Pina Colodas by the beach is the best for breakfast and lunch! I will definitley be staying at Omni again . Mehr

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My husband I just got back from a week's stay at the Omni Cancun (we're 25 years old if that makes any difference). Pros: The resort was beautiful, the food was decent, the hot tubs were relaxing (although they weren't very hot), the staff was amazing and the resort wasn't very busy. The sushi bar was our favorite place to eat. Cons: There were quite […] a few families with younger children, which didn't really bother us but for some people it might be an issue. We stayed on the lagoon side and our only issue was the noise level in the rooms. The walls were pretty thin so we could hear buses pulling up to the resort in the morning and chairs moving in the next room. However, the lagoon side had really pretty sunsets. Overall we had a great time and I would recommend it to anybody. Mehr

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I would go here again!! Very clean, great staff that bent over backward for us.

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Had a great time - wonderful food, very attentive, helpful and friendly staff, fun pools and beach. Would go again anytime.

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GREAT STAFF. WE REALLY ENJOYED OUR STAY WITH OMNI.

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Most things are wonderful. But, I had difficulty to take my stroller for kid because there is no ramp to the way to the restaurant. And, they had tennis court but has only few rackets for rent, moreover thet are not in good condition.

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Really good hotel if you go with your family,must work on beverages like the juices......overall a very nice place to spend a week.

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This is fun family resort, best time wiht family, however did not get sleep some days, the walls are too thin otherwise no complaints ........beautifull place

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Direct hotel staff were great - very friendly and helpful. However, did not appreciate the "time share sales" staff who work for a separate part of the hotel. Hotel was in good shape, but mold smell in the bathroom of our room. Bed mattress was a bit uncomfortable.

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I was very pleased with the service of the employees and of the hotel maintenace and my treatment> the only thing i did not like was having to be moved from my rooms and the beach.

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We stayed at this hotel for a week over the New Year's holiday. We have four children 8 and under. The accommodations were very comfortable and well-suited for a family vacation. Most occupants at this time of the year appeared to be families and a few couples. We stayed in a villa that very comfortably fit our family and was cleaned well every day. […] Food options also suited our family well as there were a fair mixture of 2 nice restaurants and 3 that were more casual. Lunch pool-side was made easy by the wait staff. Tips were appreciated but never expected. The strecth of beach in front of the hotel was nice and groomed. Overall, I would rate this hotel as superb and would definitely stay there again. Mehr

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We booked the OMNI because they had availability for New Year's Eve. We got a lagoon view because ocean views were all taken. Fortunately, we could still see the ocean by stepping out on our balcony and looking to the right. Our room was nice with two comfortable beds. Note: the website doesn't show the correct lagoon-view double. The pictured room […] is actually part of a villa. Our room was much larger and nicer. The bathroom was spotless although I would prefer a separate shower, over a tub/shower. The lobby is a bit "tame" compared to the dramatic multi-storied affairs in newer hotels, but it is clean and luxurious. Restaurants and bars were all excellent, with prompt and friendly service. The beach was clean and the water was beautiful. I would not hesitate to stay here again. Mehr

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Single mom and three teenage kids in a double room overlooking the lagoon. The view off the balcony is beautiful. The room is adequate but the beds are too small for sharing. I didn't know about the option to upgrade to a Villa until I met another family during our week. I would have definitely opted for the Villa regardless of cost. It would have made […] for a more comfortable hotel room stay. The staff across the board was wonderful. The restaurant staff could not be more helpful, warm and accomodating. The entertainment staff was a ton of fun. The nightly entertainment was good - maybe a bit on the cheesy side but great for a hour or so nightly. Mehr

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