Flatotel - New York

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leider war das zusatzbett nicht parat im zimmer, obwohl wir fuer 3 personen gebucht haben. darau hin wollten sie und noch zusaetzlich kosten in rechnung stellen......und erst nachdem wir die bestaetigung schriflich vorlegen konnten ging es dann nach erneutem fragen um 21.00 uhr endlich auf mit dem kleinen zustell-notbett ....etwas schade und nicht optimal […] organisiert. Mehr

Extremely nice hotel, everything was very clean, and upscale. Loved the staff and the whole ambience of this hotel. Would highly recommend.

Just loved the Flatotel. Great location..huge room and bathroom. Fabulous conceirge..very helpful. Can't wait until we return.

i dont need frills, just a clean and convenient place to stay when in town on business. rooms are a little dated but clean, bathrooms are clean. Only issue was once it took a long time to get hot water in the shower. Otherwise its on my list of choices for mid-town stays on business.

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Stayed over a holiday weekend, so the hotel staff were not in a pleasant mood to begin with. This hotel has the slowest elevators I've ever seen. If you are placed in an upper floor (above 10), I wish you all the luck in the world. DO NOT RELY ON THE ELEVATORS at this hotel. When we complained about our waiting for the elevator, the staff were extraordinarily […] rude. We were told point blank that we were not telling the truth about the elevators. It took us an hour and a half to check out because of the elevator situation. We asked for a bell-hop to come to our room for our bags. After 30 minutes, we gave up. Finally got an elevator and rode it up and down, up and down for 15 minutes before we reached the hotel lobby. No hotel employee was the least bit concerned. Complained at the front desk and was ignored. I will never stay at this hotel again. If you are desperate for a hotel room, and this is your only choice, just stay home. You'll be much happier. Very, very noisy hotel too. The hotel cleaning staff gets started at 8 AM, and they definitely let you know they are on your floor cleaning. We thought they were doing major reconstruction on our floor, only to find out it was the cleaning staff that was making the noise. I swear I heard a jackhammer. What in the world were they doing? No ice machines anywhere. Good points: Beautiful lobby and comfortable seating. Small empty refrigerator in the room was a pleasant surprise. Maybe that's why they didn't have an ice machine anywhere. Very good location. Rockefeller Center and Radio City Music Hall are right there. Bryant Park isn't far away either. Mehr

We've stayed at the Flathotel many times and it never disappoints. The rooms are larger than many of the boutique hotels, the lobby inviting and the location great.

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Excellant location, easy walk to theaters, time square, central park. Very large room, super comfortable bed, room needs some maintainence, carpet torn, scrapes in bathroom walls.

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I would mark this hotel as tops on all fronts except for the dingy carpet in the halls. They'd be better off to install some other type of surface as the carpet detracts from an otherwise very nice hotel.

Great location! Walked all over times square. Only problem was the bathroom. The toilets clogged twice and the shower only has half of a door so the floor gets wet. Other then that great hotel with great staff and would stay here again.

The Hotel was nice but needs some upgrades...especially the TV. Overall good place though. I would stay there again.

Hotel is conveniently located in the center of it all. Within walking distance to Times Square, huge apt with a bedroom and friendly staff, I'd book it again. Only thing was that it was a bit outdated.

Spacious rooms. Close to lots of NYC attractions and subway. Good neighborhood. Would recommend.

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Nice space great location, it has a small fridge in room [great!] But no ice and poor lighting

Everything was perfect except the parking was ridicules pricey I paid one hundred dollars for two days of parking but everything else was perfect.

Neat, clean, nice atmosphere, wonderful service and excellent location

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I had a 1 bed suite, and it was nice to have the living area and kitchen, but the kitchen was run down, counters had lots of marks on them, the sofas and bed were uncomfortable, staff were not very attentive, overall a pretty bad experience, and I have stayed in a lot of new york hotels for work.

I was very pleased with the room exlarge size, free continential breakfast and very central location. I would recommend this hotel to both business and personal travelers.

Nice staff ... Hotel wasn't in good shape as it appears

We had a great time and the hotel was beautiful and the staff were wonderful

We came to NYC to go to a Saturday Matinee. Dropped our bags with the bellman without a care in the world. Checked into the hotel, went to the room and freshened up and then to dinner. The room was clean, large and nice. Especially good value for the price we paid on hotels.com

The room was quite large which was an unexpected surprise but the furniture was semi-broken and there were a lot of strange stains on the couch and the curtains. It was dusty and dirty under the bed and in corners. The grey color palette of the room added to the dingy environment. The bellman though was very helpful and friendly

the hotel location was great however the hotel is not very nice for the price. I found mold in the shower and there were no washcloths in the room. I would not return

Considering the going rates for this area (> $150), this place is a bargain and met all our needs. You get the basics... small room with basic room ammenities (hair dryer, refridgerator), some wear and tear showing in rooms and hallways, beds/linens were okay (nothing super cozy), bar ($$$) and restaraunt on premises (altho we did not eat here), and […] you get bare bones pastry/coffee/juice breakfast. Good value. No complaints. Mehr

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Perhaps I was in a room awaiting renovation but it was not at all updated and the bathroom configuration and shower were terrible. The food in the restaurant was average to poor, and In the morning, they wouldn't allow me to make a bagel and take it back to my room. This hotel is literally behind my office in NYC and I am here monthly, but I'll never […] stay here again. Mehr

Fantastic location. Convenient to everything. Continental breakfast was included. Rooms were very clean. Service people were all very nice and very helpful. Loved the bathroom. Only negative would be that the bed could have been a little softer. Rooms were really spacious. Would definately go here again.

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Except for bar downstairs, this was an utter disappointment. Paint everywhere chipped, very old TV with bad reception, bed not comfortable, and front desk not too pleasant. Put it this way, I slept fully clothed. No hot water and smelled of smoke and marijuana

Great room for the price... super roomy, large bathroom, very comfortable!!!! great location.. Would highly recommend this hotel...

My wife and I had a great stay at the Flatotel! We thoroughly enjoyed ourselves we would definitely stay again!

Great location. Fair and reasonable price-for-service. Hotel will undergo room renovation. Still exists with a 1990's sort-of dim interior look. Would prefer brighter lighting in rooms, a bit more comfort in seating in rooms, upgrades in TV to flat screens, etc. But overall? One surely cannot do better for the money in midtown Manhattan's theater district […] area. Mehr

I stayed here several times before but felt that some remodeling was necessary. Our room was large but seemed to be missing some furniture. The outside hallway smelled like a skunk, but the room itself was okay. The bed was adequate but the pillows were not very comfortable. It was a good price and the staff very friendly, so I would probably stay there […] again. Mehr

We ordered room service like 20 times and got nothing I went out side to get my drinks when I was willing to pay more for service its ight though

Picked it at random on short notice. Clean, comfortable, quiet, close to restaurants. Good access to taxis. Will stay there again.

This flatotel was right on perfect spot close to 5th ave shopping, times square , rocker fella center and etc awesome hotel worth it for the price great rooms!!!

Stayed here for a night when visiting Radio City Music Hall. It was great, close to everything but quiet. I paid the extra $20 for breakfast, but it wasn't worth it, you can go get a coffee and bagel for less $ and it would probably be better quality. Would totally stay there again.

Hotel was perfect for us. We like to go to Rockefeller Center and Times Square and both were easy walking distance. Room was very clean. Bed was a little firm for us but we are used to a pillow top.

Check-in process was fine. Got my room right away. The room itself was the smallest hotel room I've ever stayed in. But since it was just me, this wasn't a big problem. Problems encountered during stay: 1. The water did not run off in the shower. I was ankle deep in water both times I showered. 2. There was only half a shower door. It did not reach […] to the back of the shower. This may be a European thing but all it did for me was flood the floor outside of the shower. 3. My room was too warm. I turned on the AC but it didn't blow out cold air. 4. My key didn't work when I returned to my room on Saturday afternoon. I went back down to the lobby to get a new key. I was quickly given one. However, that one didn't work, either. Security had to come up & "re-program" the lock. I was kind of in a rush so this was an inconvenience. 5. Upon leaving the hotel on Sunday, I waited over 5 minutes for an elevator. I was on the 24th floor. There are only 3 elevators servicing 36 floors. Finally, an elevator came. There were 4 other people waiting for it. Well, guess what? It was completely full. Nobody could get on. I decided against waiting for another one and walked down 24 flights. 6. Check out process was not convenient at all. There were lots of people trying to check out and only 2 clerks. And the people in front of me were demanding to speak to a manager. I simply left my keys on the desk and left. All in all, I would not return to this hotel. The location is great but the service is simply not good enough. Mehr

Two blocks from Rockefeller Square, shopping, times square and in an area with lots of dining choices. Staff are very ameniable and friendly. The hotel tries to appear modern but the rooms look more like an old warehouse than modern design. Our room included a small kitchen and a large bathroom with an interesting layout. I've always spent the $$$ and […] stayed right at Times Square but now much prefer staying slightly away at the Flatotel. Mehr

Don't spend your hard earned dollars here! The photo you see on the web sight are far from the room you get! The room overall is dank and dark. The room heater was inoperable and when turned on sounded like of of New York's trash trucks and had a smell omitting from it! Service was called but never arrived due to the elevator that was broken!! The front […] desk another rude story, the New York attitude was in full force. The lobbies the size of a bus stop. Overall I wont be a customer again, nor will the 5 other couples that were in our group. They all felt the same, a bad experience! ! Mehr

There are only 2 elevators available to access rooms on 42 floors and there was constantly a long wait for the elevators.

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